As a new cider maker, I purchased a Cobra tap basic kit and used Cornelius keg. A month after purchase, when carbonating cider in keg I discovered it wouldn't flow from tap. I contacted company asking for help and was sent a link to some YouTube videos. After watching videos and doing research I realized the keg was missing a dip tube. Contacted co and was sent wrong size. Advised by Patrick to just cut with a pipe cutter to desired length after asking for refund. I had lost time and a batch of cider by this point.
At first was told refund would be deducted 25% if missing original packaging. Then told that if missing original packaging or used they could not resell which "may cause a restocking fee or refusal to refund depending on condition " the keg leaked and the regulator snapped. The keg drained my co2 container drained in days by leaky keg so I was out $261 plus cost of CO2 refill.
In summary, worst customer service ever. Would be very wary of buying anything online from this read more