General care/ diabetic/ high blood pressure are my issues…read more Dr "O" is always caring/ & professional The office personnel always make you feel like your reason for being there is important to them. They are friendly and kind and know their job.

Dropped off my daughter at 3pm for a 3:15 appointment. She wasn't seen until 5:09pm. Almost 2 hours…read morepast her appointment. I can guarantee one thing I will never go there. 2 hours past the appointment and no apology or explanation. To me this shows a total lack of professionalism and decency. I wouldn't trust this doctor as far as I could throw him. I will find another, more professional doctor for any further checkups or follow-ups. He shouldn't be allowed to practice medicine in this town.

Staff experience: (five stars) As I walked in, an employee assisted an older woman from her…read morewheelchair into a car. Later the same employee, Ms. Annette, guided me back for my scan. I told her I overheard her encouraging the other patient and how wonderful she was. She went above and beyond; I can feel her genuine care and compassion. The front test staff is also polite and helpful. I have had numerous conversations with Ms. Tammy due to my primary care provider not submitting information for insurance approval, and Ms. Tammy has always been kind and considerate in notifying me and apologetic, although it wasn't her fault. Company: (three stars): The sad part is the cost. I paid my co-pay and then received a bill for $540. I was supposed to have another follow-up in six months, but with insurance coverage, that will not happen.

Just wanted to thank the staff here for working with me and my family. They were always pleasant on…read morethe phone and were able to help me out promptly.

I have only had great service and help from this center. Yes these ladies talk to each other but…read morethey have s great symbiotic relationship and take care of things as a team. The techs are awesome as well. Sorry if you had lest than best service but I have not.

HIPPA violations in the multitudes. From the receptionist filling out your health information in…read moreear shot of the waiting room. To not providing a visually impaired person with a disc of the study. They are unable and their internet company wants you to post your DL on the internet to access your own information. Stay away, goat rope, inept office people,and techs!

Very friendly and helpful staff ..Dr Downs was very informative about my procedure im to have done…read more..And she assured me if I had any more questions and remembered them later to just call back and they would answer to the best of their ability ..Everyone was friendly and helpful ...

Do yourself a favor, when someone (and I cannot imagine anyone) recommends this place to you, Run,…read moreRun Like Hell ! Do Not go to this place.... Arrogance and narcism is all you'll get here. They don't listen to the patient, they already have their minds made up before they even see you. Very Bad Place ! They have "NO" compassion and their happy to take your money !

My wife took our daughter here for asthma treatment. From the moment we walked it until the time…read morewe left we had a very positive experience. The staff was welcoming and the place was very clean and modern. Doctor Martin was very patient in answering all our questions and concerns. Not once did we feel rushed or displeased with anything we experienced. We will be coming back.

This office was recommended to me by a friend and I liked that it's a pretty short drive from our…read morehome. We've had three appointments thus far, and they average out to three stars. Appointment 1 - we were seen before scheduled appointment time. Appointment 2 - we weren't seen until 45 minutes past scheduled appointment time, with no apology or explanation for the wait. Appointment 3 - we were seen within 10 minutes of appointment time. The entrance to the office is somewhat confusing to find, as there is a group of buildings (all pointing different directions) with not much signage and parking on either side (imagine a half circle with the buildings in the middle and parking on two opposite sides) and the office entrance is actually facing the inside of the compound so it took a few minutes to locate. The actual office entryway/check-in desk is very cramped (barely enough room to walk in with a carseat--forget about someone trying to get in while you're standing there) and the waiting room feels cramped as well, though it's just on the small side (~10 seats). It looks a bit worn and outdated but it felt and looked clean enough. The staff is nice enough--not the best I've experienced but not the worst, either. It's definitely more "homey" feeling than the clinics at the Naval Hospital...and it's not as advanced, either. I was a bit surprised at the scale they used to weigh my newborn...at the Naval Hospital, it was a fancy digital scale that automatically took three separate readings and averaged them. At this office? An old fashioned medical weight scale (where you slide the weights across the bars to get it balanced). Well, that's fine for bigger kids and adults...but a newborn? The nurses and doctor seem to enjoy what they're doing and interacted well with my baby. I never felt rushed, but then we were only there for well-baby checks. Everyone was nice. That said, we're changing offices because they don't do immunizations for Tricare, and my whole reasoning for going to an in-town doctor was to avoid having to drive on-base all the time. Also, they seemed to imply that no town doctors could do immunizations (or maybe I misunderstood, but they certainly assured me THEY couldn't do them) somid have to go on base. Well, whatever the case, I did find a pediatrician's office that does immunizations, so I'm not exactly sure why Martin's doesn't do them. So, if you have babies and Tricare insurance, I'd probably not go here just for the inconvenience factor. But for other insurance or older kids who don't need the frequent vaccines, this place would be fine.

I was treated by Jade in Speech Therapy. She was very thoughtful, willing to research my specific…read more(and very unusual issues), and provided excellent service. Jade set realistic expectations for me, which we exceeded. Jade, her supervisor Lindsey, and everyone in billing, registration, and scheduling was always very courteous, professional, and responsive. My one negative comment is to suggest that you try not to be "turned off" by the old furniture and bathrooms that need new and cleaner flooring. They are aware renovations in the lobby are needed and my understanding is that they are planned. Marci, Swansboro NC

I am doing cardio therapy....the staff most helpful...i am getting back to my former self thanks to…read morethis dept and staff

RE: KARMA WILLIAMS, PA and BREANNA, JOHNSTON PAIN STAFF My…read morepickup at the pharmacy went sideways this weekend, In the midst of the usual chaos of a Monday, I attempted to reach out to my provider at JOHNSTON PAIN MANAGEMENT due to an issue with my script at CVS in Hampstead. After numerous calls and messages, sweet BREANNA picked up the phone at 2 PM and just owned the whole situation! She made contact promptly with KARMA and I have no doubt that between the two of these professional and personable women, I'll have my meds today. Please thank both Breanna and Karma for me! With Breanna, her patience, willingness to help, and reassurance helped to calm me and I feel confident that the dilemma is resolved! I'm so grateful for Karma and staff members like Breanna who understand how frustrating these situations can be for the patient. Her attention to the details of the situation kept me from having to repeat the whole scenario over and over and she just took it forward, assuring me that everything would be resolved and that she'd call me back promptly, I felt complete relief after a stressful morning. With Karma, I always feel that I am the only patient at the practice, she makes you feel that special! I've been with her for roughly 10 years and the undivided attention that she shows me during my visits are such a blessing to me. While this world is spinning at breakneck speed, Karma truly listens to every word I have to say and I know that she truly cares for me and all of her other patients, Mondays are just heavy days but thankfully, these two beautiful souls have taken away my stress regarding receiving my overdue meds. God bless all of you there at Johnston Pain! Sharon

I am very disappointed in the jacksonville johnson pain management.office. I have been seeing them…read morefor years. Yesterday I dropped off paperwork from my.insurance that needed my doctor signature and questions. I was told today that I need an appointment and first.one is the.end of next week. My short term Disability ins. Needs it back asap. I told the receptionist that I just saw Dr. A week ago. I dont need to see her. She wouldn't listen The Dr told me at my last appointment if I needed anything just stop in, I didn't need an appointment. I do not like being treated this way or being lied to, I believe if nothing is done for me today I will no longer go to johnson.pain management and tell everyone I know how they operate.....Patrick Carroll

Health Care Physicians and their staff have gotten out of control these days. Because patients…read morehave to go to certain providers many of them and their staffs treat their patients poorly. I left a practitioner becauae he and his staff were very unprofessional, had no bedside manner, and treated tgeir patients like a pay check instead of a person. Im glad I did and found Dr Mozzie. At first I thought I was in tge wrong place because they mostly treat diabetes and weight control. But I was immediately impressed by his staff they were polite and friendly and seemed to actually care. They werent pushy or rude but kind and patient. Even with a slight computer problem Dr. Mozzie kept his composure and just talked to me while we waited for the problem to get fixed. Usually doctors will leave you in the room to stare at four walls until it gets fixed. I was most impressed because he actually listened to my description of the psin and instead of jumping to a conclusion he said lets run some tests. Ive had lower back pain for 15 years no one has ever suggested to run an MRI and do blood work. Ive heard several things from different doctors that came up with what they think I may have but no one ever said lets take a deep look and really find out. After our session his staff came back in and took blood work....which was great that they could do that and not have to refer you somewhere else. Overall probably the best Dr appt Ive had in a very long time. If you dont like your current provider you should look into coming to Dr Mozzie. It is well worth the time.