MY WORST EXPERIENCE EVER. I moved to Amsterdam as a student and wanted a two year contract sim…read morecard. They gave me a sim card and three days later my phone still didn't work. I went back to their shop and they told me it was a "systematic" issue that I just had to wait. I waited for another two weeks and nothing. They gave me another sim card before a trip to Spain ensuring me it would work this time. I got to spain and I had no service at all. Again went to the store they said I had to wait some more for the second sim card to appear in the system. In a month I went to this location 7 times and not once were they able to help me. This company is a mess the people at the store and the people they respond to have no idea what their doing. If you are an international student or just someone who moved to the netherlands do not waste your time or money coming here it isn't worth it. WORST PHONE COMPANY EVER.

Being new in town I needed a cellphone to keep in touch as well as get in touch. I stopped in here…read moreto see what I could get. It was a few minutes before I could get the attention of one of the sales people so I checked out what phones they carried. They had just started carrying iphones. When I finally got one of the staff to help me and answer my questions I was informed of what I as a foreigner had to get first in order to get a phone. That was very helpful information starting me down the bureaucratic path I was required to walk. I am still walking down that path, now weeks later lol. Until I acquire the necessary items I was told that I could use a pay as you go phone. So I bought one. Unfortunately, the phone I bought is, though inexpensive, not a good phone, even for temporary use. I appreciate the fact that the sales person saved me a little money but if you find yourself in this predicament I'd recommend spending a little more money for a better temporary phone.

I enjoyed my experience here. Pretty much every T-Mobile I've visited in the North Holland area has…read morebeen extremely helpful and kind to me. I was worried about language boundaries, but that was not an issue! Vincent helped me set up my phone plan and ensuring that I had all of the necessary materials and information before I departed. I ended up visiting again due to technical issues with my SIM card, which he also troubleshoot for me. During both of my visits at this location, the staff were super welcoming and gave me insights into the city. I recommend coming here as it's very easy to reach from public transit and out in the open. I also recommend getting the T-Mobile app, which is offered in English; whereas, the website is strictly in Dutch.