We contacted ONIT about a strong rotten egg odor in our well water and spent a month going back and forth just trying to get an update. ONIT would tell us we would get a call for updates by the end of the day, but no one ever followed up, forcing us to chase them for information. Several contact attempts went unanswered completely, and there is no publicly available email, which made communication even more frustrating. ONIT admitted they had "never encountered this issue before" and were unsure how to fix it. Which is just what you want to hear from the people who sold you the equipment and promised to service it. After nearly a month of waiting, we were told a well specialist was needed to flush our pipes and that would fix the issue. When the technician arrived, he stated on record that he was not actually a well specialist, which means ONIT didn't even send a qualified technician. When the tech arrived he said that pipe flushing wasn't necessary and instead identified that the system required an upstream sediment filter which had never been installed. Had ONIT just sent someone to look at our system when we first reached out, we wouldn't have been left with foul water for over a month. I'm guessing the reason they delayed sending a tech is because they do not have any in-house technicians. They hire everything third party. If you have well water, I would recommend finding another solution as they are not prepared to handle that, and have admitted incompetence when problems arise. If you have city water, I would recommend finding another solution because if you run into an issue you will have a hard time getting in contact with anyone. read more

Overall, we are just not happy with the value for price, the quality, honesty and transparency, or service. I wish we had gone with another company. There are so many out there- do your research and listen to reviews. FYI, the "free RO system" requires filters that must be specially ordered/ serviced by their techs- not something we were told upfront. The system costs about 3 times more than other comparable systems. They did not have a matching RO so they just put in what they had- we were told they would order the correct one and come back to put it in, but they never came. They lied. They already had us so they did not care to deliver on services promised. Lies. Scams. read more

BEWARE OF THE SCAM BEWARE OF THE SCAM BEWARE OF THE SCAM BEWARE OF THE SCAM BEWARE OF THE SCAM I got the water softner and RO system installed from them. After an year I thought to replace filters with the local plumber and came to know that I cannot replace filters as these people installed the sealed housing which means you cannot any filters there and you will be forced to buy filters from them only and they charge few 100's dollars every year. When I was buying the system originally They told me I can install filters my own from anywhere.They LIED to me. IF YOU ARE BUYING FROM THEM THEN THROUGHOUT YOUR LIFE YOU NEED TO PAY THEM. PLS STAY AWAY FROM THEM AND GET FROM SOMEWHERE ELSE. THEY ARE BIG TIME LIARS. I WASTED MY $3000 with them. read more

management needs to be replaced. they lost their only service/install representstive in austin and must travel to you from Houston. on top of it they are over priced compared to local competitors like lonestar and Alamo. terribly run business that is falling apart and doing whatever they can to get business before they collapse. read more

Experience was great! Born and raised in Detroit, my wife and I are used to good quality water (cooking or playing), Great Lakes etc. We moved to Texas back in August and knew we had to have a water treatment service. We rolled the dice with the preferred vendor which don't always work..Yet, Brock and his team did a great job of explaining the what, why and how to solve the issue. Brock also made himself available the following day (installation day) for a few follow up questions. Well Done Brock, you and your team were GRRRRRREAT! read more

Updating this review. Despite a very rocky start, we eventually sorted out our main issues and service has been stable. We're experiencing regular CO trouble alarms about connectivity of the device which apparently just happen at times but aren't cause for alarm (no pun intended). read more

I have Onit Home Installed whole house water filtration system for 6000$ and paying 37.88$ monthly for maintenance which come with filters changes and 2 hours of technicians yearly . But when it's time to schedule maintenance, it's impossible to schedule because they asked for series number so they can order parts which I can't locate so I asked if they could look it up in their records . They said they have tried not unable to locate the information. I kept calling back request to get answer and update from a manger... all I got is she will call me back. Posting this review so someone who is thinking about doing business with them... runaway. Dont be like me read more

Do NOT get your security system from them! They burnt up our $200 3 month old modem from plugging it in and out too quickly/often and they are refusing to reimburse us. They claim this is not their responsibility and this has never happened before. Also, when they say they'll call you back in 20 minutes, or even a week, don't believe it. I had to call 3 times on this issue to finally speak to someone. I am severely disappointed in this company. read more

trying to contact ONIT for the last few months I always get a customer service representative just to put me on hold for the rest of the day I have all phone records some stayed for 4 hours and some for 7+ hours on hold and then no one picked up I can't get any kind of help for my service If I need an update or a service or even to cancel or update my service they don't let any customer get any kind of help read more

We moved into our new home on early May 2023. Our water softener has already malfunctioned and getting someone to arrive on time to troubleshoot the issue has been a task. With 4 months installed why is it malfunctioning and a piece has to be replaced but they charge $90 for a diagnostic. Why, what could have broken or malfunctioned during this length of time (only 2 people occupy the home and we work all day) unless it was already broken when installed. Not happy with the level of service, customer service follow up and follow through or the ONIT brand. If you made a good product you would stand by it. If our system was not already paid for I'd go with a more reputable company. ONIT CEO, if you are reading this do better! read more

Update and attaching my first review. STAY AWAY. I finally get someone to respond, year later, and email and then tell me well you have had the account over a year we can't adjust or take you out contract that they never told me about. Which is ridiculous! I'm told to ask now brings now since I'm in year 2 of 3 year contact I was put in. Of course brinks says no and it's on the install people. Just stay away from brinks and ONIT as well. Not honest. Deals are literally too good to be true. Say anything to make a sell. Horrible experience. And there is no customer service. I make sure tell all I know and brand new community I'm in where people are buying system to try anyone but ONIT and Brinks. read more

ONIT Home - Stay away. First review - Security Systems Near Me - Bedford, Texas

We were approached by a ONIT Security rep going door to door one evening. We had just moved into our new house and we were needing to get a security system. I was told for putting a Brinks sign in my yard, ONIT would give me a top of the line system with all the bells and whistles. What I got was the base package from Brinks, plus a smart lock and doorbell camera. Also, my home was prewired for security alarms, but instead they came out and stuck wireless sensors on all the doors and windows. I was a little miffed. However, for what they did install works well and I am pleased with the system. The doorbell camera is a low quality SkyBell door bell camera, but it does work even if I can't see who is actually at the door most of the time. This is more a Skybell issue than ONIT. Their installer was there within an hour after signing the contract and had to come back to install the doorbell camera once they had stock on it. He was very quick, professional, and always responded quickly to my calls. read more

Since the first day they went to install system in my house, and did not complete the job, it's been almost 4 months. Customer service does not return calls, make appointments and techs do not show up (wasted 5 working days with no pay), do not call to say they're not coming. 4 months later, I still don't have working equipment and Customer service will not call back. In the meantime, they do not have a problem collecting monthly. Evelyn Vivo read more

What a disaster. Miscommunication, incompetence, and a complete waste of an entire day of my time. I'm sure eventually it will all get worked out, but boy are there better games in town and likely could have installed everything smoothly. And come prepared. And had the equipment they needed. And showed up on time. But not this company. Oh, and we ended up buying our own doorbell because, of course, they weren't prepared. They're drilling holes in my home, and I'm nervous. We'll see how it all turns out, but I'm skeptical. Update. Turns out our doorbell worked just fine - the tech was just too lazy to test it. So more wasted time. Also had no idea how to actually mount the panel to the wall without wires down to a plug (i.e. a professional installation), so that's on hold. Cameras are problematic - the angle on the doorbell camera is too high, and he didn't have what he needed to adjust it. Of course. More miscommunication today when they were supposed to send someone else out - turned out it was the same tech - to replace the doorbell that works just fine (and just needs adjusting). Will the miscommunication ever end? Will we ever get a system that works? Who knows. read more

This company have been calling me every single day, offering their security system. I didn't even bought the house back then yet. When I did, since they were so nice over the phone, I let them come and install, I paid. Then the guy came, he had the mad face, like he hated everyone, his attitude was awful, I barely waited for him to finish, he put the alarm testing right in front of my 18 months old baby, knew that we planned to leave to not hear that, it was so laud, our ears was hurt by it, baby opened her mouth from shock for another 2 minutes. I asked him to turn it off, and why he didn't wait a minute until we go out to let him test. He was just smiling. It seems fun for him. Then he installed everything not properly and left. We called to the company to take it all back right away. They wasn't this sweet at this time over the phone. There were unprofessional. I asked them to send me someone to take it back. Another guy came only in a week!!! He was shocked how other person who did that, damaged our wall, and didn't left the previous doorbell. Company declined to fix non of it. So now I have my walk damaged and no door bell in my brand new house. That a great home security right? read more

ONIT Home - Damage - Security Systems Near Me - Bedford, Texas

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Water purification system works as intended but WOW is there a ton of back-end spending you'll have to do. And they're not totally upfront with you about that when you're getting the system. If you get this, be sure your salesman is telling you the full story: Not just that you'll save money by not harming your pipes and blah, blah, but to lay out for you seriously and honestly, how much maintenance you'll be on the hook for to keep this system going. It would be four or five stars if I didn't keep getting surprises about money I need to spend for this system. read more

These people are the fucking worst and should not be in business. Charge a premium for below average coverage that is constantly malfunctioning. Just our basic package is 40 dollars a month and it is barely security. Not sure how the guy helping us with a move came up with these guys as the best but they are far from it. You sign into a 3 year contract which is not explained and have to pay the remaining balance if you want to cancel. I am not sure how you would like to reach me but I don't see an option for a direct message. read more

Former Point Security Customer who found out they sold to ADS. Moving out of our house to a new house 10 miles away. Called to see if I could get all the equipment and panel transferred over and never heard back from them. Then called a few days later to ask about new install at the new home and spoke to a sales lady named Cheryl. She said the equip cost would be $1500 and 39.99 on 3 year contract. I told her $1500 seems out of line with other companies. She told me the panel was $500 on it's own. So it's $1000 for monition and door sensors??? She never texted back. Obviously stay away from these guys. read more

This company will sell you bottom of the barrel hardware while charging a premium. We paid to have our alarm system installed by them, only to be told by another installer that my new installation was all outdated hardware. I ordered a smart thermostat that was an old school z-wave with physical buttons. Pictures on their web site show pictures of a newer unit with white lcd. After letting them know what was going on, this company did nothing. read more

Horrendous customer service. They purchased Point Security and have since destroyed their reputation with me. I have some equipment that needs repair and have been submitting requests for months. I never heard a word from them. Finally, today, I had another company come in, repair everything and establish new monitoring. Their billing company told me that their service people left two voicemail messages for me. I sent a copy of my voicemail message log along with my cancelation notice. Good riddance! Update: Wow! Nothing but 1-star reviews for the past 18 months. There's a story. read more

I want to add, after great set up and service for 4 years, cancelling was not as easy. Rude customer service agents and they would not allow me to call in advance and set up cancellation. I HAD to call on the actual last day of service (which was an incredibly busy day of loading all of our belongings and moving to a different state). Made no sense and I believe was a tactic to make cancellation unpleasant and difficult. I could go on, but my point is, everything is great until you want to cancel. Our contract was up. Customer service was rude and hostile. Very Disappointing. read more

Great group of folks! Install went very smooth and their follow up after the sell and installation is fantastic. They aren't the guys that make the sell and never check back in on ya, but continue to follow up to ensure 100% satisfaction several months later! I recommend. read more

They took their time and really reassured me with knowledge of my new system. Very polite and helpful.

This is for sure the worst Alarm Company ever! Be sure to read the contract before signing and look out for those unexpected charges, e.g., service fees. They literally charged us every single time they came out to do maintenance on their system. Ridiculous! We ended our contract immediately. Additionally, the customer service is horrible. Signed, A disappointed Service Member read more

I have had this service for about 6 months so far and have been extremely disappointed. The system seems unreliable and customer service is often unhelpful. The separate company which handles the monitoring is fine but ADS is pretty bad so far. As soon as I signed up for the service the service reps I had been working with stopped communicating with me entirely. They had told me I would be able to do several things with the system which the installer said were not actually possible and nobody would ever respond when I tried to find out if I could do these things and how. The first couple months I was repeatedly unable to remotely arm or disarm the system with the phone app and when I called they just said the cell service must be out. This happened several times a week at first and still happens at least every other week. I finally had to pay for a second panel to be installed by the garage so I wouldn't have to run through the house to arm or disarm the system from the main panel. Most recently the entire system decided to stop working and over about a 12 hour period I got individual notification that different sensors had gone offline, each notification accompanied by a loud repeated notification from the main panel. Now I have to pay $50 for someone to come out and fix the system. If this happened after only 6 months I wonder how many more times I can expect to have to do this until my contract runs out. A security system that I can't always arm or disarm remotely and which totally stops working after 6 months is causing more stress than not having a system at all. The unexpected expenses are also offsetting any benefit I get from reductions in my home owners insurance rates. I guess it's time to figure out if there is any way to get away from this company or if I have to suffer through my contract before I bail. I don't believe they are not living up to their end of the deal and am just very unhappy. read more

I was a customer of Point Security here in Austin. Point sold to American Defense Systems. What a disaster company this is. The service is so bad. My cameras haven't been working for two months. I am paying for a service to work. In order to fix the cameras for a service I am paying for, they want to charge me $75.00 to fix the service. Ridiculous. These people have no clue what good customer service really is. Super disappointed and cannot wait until this contract expires so I never have to deal with these people again. read more

Went with this company because they are a Veteran-owned company and I like their product better than the competitors. However, since installation less than 6 months ago, I have had to have 2 tech visits and am currently on the phone (now for 40 mins) to have a 3rd visit because a)the doorbell camera dropped offline for some reason and when working was displaying some weird negative pictures and the 2nd was for the bedroom window stating open when there weren't any open. The tech came out and rearranged some circuits and it worked for about a week and that wonderful little alarm keeps coming back on. Now they are trying to charge me a $50 service fee just to get a tech out to look at a system that hasn't worked right since the beginning. I don't even use the alarm anymore because it causes too many false alarms. It takes FOREVER to get someone on the phone. Today it was over 10 minutes before someone even picked up! My ADT system was more reliable and the customer service 100 times better than this company. Buyers beware!!!! **UPDATED on 5/20/20** The manager made contact with me and agreed to wave the service fee. The tech believes the window sensors were faulty and they agreed to replace them. So far, no further issues. If it continues to be fault free, I will upgrade the review further. read more

Fantastic product even the customer service is great. The department that handles installation though is horribly unorganized. They had to reschedule the initial date of installation (that cost me a day of work) then they installed it wrong so one of my sensors wouldn't work providing me no sense of security. Then after making another appointment to have them come fix it they had to reschedule again (costing me another day of work). I'm stuck in a contract that I am very unhappy with, I had to fix (bypass) it myself because i do not trust this company to provide any help anymore. Would not recommend this service! read more

Cancelled my alarm and they have kept charging me for the next 7 months unwilling to cancel it or give me a refund for paying for no service. read more

My wife and I sat down with one of their salesmen that knocked at our front door shortly after moving into our brand new house. We sat down with him and listened to him for an hour or so. I'm very technology inclined, I knew exactly what brands I wanted in our home. I asked the salesman if the IQ panel would be compatible with Google services and all of our brand new home's devices. He reassured me multiple times during our conversation. This was a huge point for me or I would have never agreed to any kind of contract. The installer comes the next day he seems to be a nice guy he sets it all up and proceeds to tell my wife that we can't have a doorbell camera as we only have a digital line and need power to the new doorbell so, he suggests we call an electrician another cost... So, he supposedly takes it off our bill so we don't get billed monthly for that. After all, is set up we find a video on our brand new IQ panel of our installer picking his nose and touching our IQ panel. He did the bare minimum and didn't even attempt to see if our devices would connect. Now, after only a week I find out that none of my devices are compatible with the IQ panel and it has very limited compatibility with Google. SO, I've been talking with American Defense Systems and Brinks that we were lied to just for the salesman to get a sale. I want out of the contract and they tell me that I have to pay 50% of the total contract which is $1,000. I will never do business with this company or would I ever refer them to my worst enemy. The way that they have handled this shows that this is not just a disgruntled consumer, but someone with integrity and I stick to with what I tell someone. read more

Terrible, outdated product and customer service even worse. System never worked as promised/sold. DO NOT USE THIS COMPANY - THEY LIE.

This company is unethical and represented themselves as being Brinks Home Security. I purchased and had them install a residential home alarm system. Brinks never answered alarm calls during the 10 months we owned this home. I called to cancel the service with American Defense after 10 months because we sold the home. The representative told me that I needed to wait 12 months in order to cancel and speak with Brinks .....because BRINKS WILL ALLOW CUSTOMERS TO CANCEL FOR A VERY SMALL FEE..... THIS INFORMATION PROVED TO BE FALSE!! Brinks told me that I was scammed and that they wanted an additional $600. Plus dollars for them to cancel my service or, they threatened to turn me over to a collection agency and attempt to ruin my credit. Now keep in mind ...I offered to ship the alarm system back to American Defense or, Brinks but neither wanted the alarm returned. It's now been 1 1/2 years ago since we sold that house. I've been paying BRINKS approximately $45. Per month x 18 months....and they still want $600. Plus more dollars. These CHARGES ARE FOR MONITORING!!! THEY HAVEN'T MONITORED THIS PROPERTY IN 1 1/2 YEARS!! STAY AWAY FROM BRINKS SECURITY COMPANY, AMERICAN DEFENSE COMPANY AND OWN IT.....THEY ARE ALL AFFILIATED AND ARE RIPPING OFF THE PUBLIC.! !!! You've been warned! read more

American Defense Systems has exceeded my expectations. I recently interviewed several companies to install a security system in my home and was most comfortable working with ADS. The experience was flawless from start to finish. They worked with me to determine exactly what was needed, and didn't cut corners to make things easier for them. The installer was professional, quick and trustworthy, and took extra time to make sure I understood the system and how it work. He even helped me customize some of the settings. Not long after the install was complete, I received a follow-up call to ensure I was pleased with everything. We love the system that was installed. It is high tech, but easy to use. My fiance and I use the mobile app often, which is also very easy to use. Thank you, ADS, for everything! read more

Crooks. Moved into a house with existing service, duped into taking over a contract I didn't want. NO installation has taken place, NO service is being performed, NO remediation offered even though contract is invalid. Definition of sleazy, crooked, evil company. read more

Wow! Thank goodness I checked Yelp to see what these people were up to... "Bait & Switch" The Big Deal was thier foot in the door and very pushy. To such an extreme we started to look into thier background. Its my rental property and felt an Alarm System would be an added feature... If I could give this company a -* I would. I've cancelled our installation and in the process they threatened us,lol read more

Update: ADS contacted me the next business day and apologized. They informed me that a check was being mailed to refund the money. I explained again that i moved and gave them the new address to mail the refund to. Guess where they mailed the check? That's right...they still mailed it to the old address. Luckily, the residents kept it for me when i gained the courage to knock on their door and ask if i had any mail. How embarrassing. Smh read more

the most unprofessional company I've dealt with to replace my last system sales people make you a great offer pass you on to brinks to take your money then tell you stories about parts and installations this fiasco went on for 12 days, mind you my home is unprotected for 9 of these days I called another company and it'll be done this Saturday read more

I was talked into switching my service from ADT to ADS in mid August. I was promised lower monthly fees AND refund of any cancellation fee chatged by the former security company. The technician arrived nearly an hour late for the scheduled appt and took longer than should have as there was no equipment to change. He had to make several phone calls to technical support before he could switch the service. He had no window decals nor yard signs in "this car" but he'd be willing to drop them off the next day. Still haven't received any although I have sent two emails requests. The cancelation refund still has not been sent after three emails and two phone calls. Now they don't think I will receive it this month.....maybe next year!! Poor customer service!! Hopefully the security monitoring is better than this! read more

UPDATE - American Defense systems had someone reach out to me shortly after I wrote this initial review to figure out what went on. NOTHING WAS RESOLVED. I had high hopes that they would work with me to resolve this. I love supporting small local businesses but unfortunately this one is not run with integrity. Buyer beware of thiwr dishonest bait and switch tactics. read more

The company that did my home inspection referred American Defense Systems to me and being that I was shopping around for an alarm company, the timing couldn't have been any better. I contacted Brent at their Texas location and he went over the different package plans to choose from and gave me a package that I was comfortable with for a reasonable price. I was familiar with their equipment because a lot of alarm companies are going with the same "Z Wave" wireless technology that I read about in my research while I was shopping around. Even though the technician came late and didn't have all of the equipment with him, ADS was made aware of the issue and contacted me immediately to help remedy the situation. They scheduled another visit only with a different technician. That day came and Jim installed the remaining equipment and was very knowledgeable answering some questions that I had. So far, so good. The customer support, Chrystale, was very friendly when she followed up with a call to ensure that everything was working correctly and asked if I had any questions/concerns. The app works great (you have to log in every time when you want to make a change), and i'm looking forward to adding more equipment onto my system in the near future. From what I know, I will recommend ADS to friends in the future. read more