Best local lifestyle publication in the city by far with interesting stories, great journalism,…read morehelpful insights and reviews, and great guides to the city!

Nice place to work as I am complimented and appreciated by my boss. I have a lot of freedom in the…read morechoices of what I write about, and like coming up with challenging, creative articles.

Milwaukee really needs to understand how lucky they are to have The Shepherd Express. Few cities…read morehave a true independent weekly newspaper and this is one of the best I've ever seen. God Bless the Shepherd Express!

Customer service and follow through have been subcontracted out! Talked with the subcontractor…read moreregarding billing yesterday. The yin and yang. Customer service was located some 14 time zones away and clearly or more closely over the International date line. To say that there was no meeting of the minds, is an understatement. How a Midwest, or for that matter a continental United States corporation, can contract with another organization that is operating in an entirely different day than its customer but 10 hours behind is unimaginable and inconceivable. Customer service is unable to see issues from their customers point of view, walk in the customer's shoes. Customer service was unable to hear our complaint, concerns, and nor were they able to seek to understand our viewpoint. While assisting my father, I learned the customer service representative was located in the South Pacific country of the Philippines. So, while it was roughly 6:00 a.m. Friday there, my father and I were still operating in Thursday 4:00 p.m., the late afternoon. Milwaukee journal sentinel, or Gannett new service, lost my father as a customer earlier this year, in the first quarter or early part of the second quarter. Trying again with the Milwaukee journal sentinel, we learned they keep grudges. The customer service representative brought up things from 2018 while we talked about are new account beginning in the later half of the third quarter of this year. We ended the telephone call because there was no point in continuing until they, the Milwaukee journal sentinel newspaper, has a representative located in the Continental United States telephone us. A prior appointment earlier this month was made by them and they failed to follow through and call us at the appointed time. We wash our hands now and move on to acquiring our news by other sources.

I called in December 2025 and again in January 2026 and February 2026 to cancel my mother's…read moresubscription as she was very ill and then passed away. The Journal Sentinel only had records of my call in February. I am totally sure they do not keep records past one month and they did not refund the December nor the January payments. They said they would refund the February payment and said it would take 5-7 business days. The last call to them was February 13 and today is February 27. Still no refund. Please do not use this newspaper. They are struggling financially and will grab your money any way they can.

OMG!! "Customer Service" is a gross misnomer for what, used to be, a fantastic bit of print media…read more For about a month now, we've not gotten a paper. Although monthly auto-payments have been taken from our credit card accounts. I've complained many, many times to, I assume, someone in India or other foreign country. They were going to "personally contact" the person in charge. I've finally canceled but not before another month was taken from my account. No wonder the print media is going the way of the dinosaur. Having been a customer for over 50 years, I'm sure that means absolutely nothing to them. I've both canceled my account and blocked any further withdrawals from my credit card account.

In the last month, the Cue Section of the Sunday paper was missing three out of four weeks. Called…read moreand was promised to have it by 11:30 a.m. Sunday. Never happened. Customer service is terrible. Was promised credit for this situation. Again never happened.

Great experience! There is a Christian retail and thrift shop here as well. The staff is friendly…read moreand helpful. They know their merchandise very well. Their prices are reasonable and it is a fun place to browse and find unique items.