I'm not sure what it is....either they don't take pride in their work, or they did not value me as a customer. I had my nails refilled there twice and was pleased with the service the first time. That's why I went back the second time. However, the quality of the work was greatly lacking the second time. I returned to show the owner that there were definite ridges from my cuticles to the nail and that one of the nails was coming off. I was told that putting clear polish on it would fix it......it did not. And glue was applied to the nail that was coming off. A couple of days later, I returned because another nail was coming off. I was told that it was because of the glue. Once again glue was applied to the nail. When both nails started coming off again, I just decided to take them all off. Very disappointed in their work and customer service. I would not recommend them at all. read more