my experience w Dixon Toyota could not have been better my…read moresalesperson joey treated me a respect honesty and made my experience amazing I would recommend Joey and Dixon to anyone I know

Ben was great!! He was super helpful in answering our questions and giving us advice. 10/10…read morerecommend! He made the process super smooth and was really kind. Ben exceeded expectations and has been a pleasure to work with! The finance person that helped us had an attitude and was super condescending when having us fill out forms. We asked one question about the loan, a simple yes or no about how the loan worked and she was belittling. I was wearing a lululemon belt bag and she asked if I worked there, when I said no, she said, so you just like wearing their branding? IMO, an unnecessary comment. Overall bad vibes with her. She forgot to give us some papers to sign and we had to come back a few days later due to her mistake. Not once did she apologize for the inconvenience. We were excited to find a new dealership to work with since it's much closer but after working with her I may never return.

The service department really messed me up last year with two appointments being unfulfilled…read morebecause they stacked the cars on a short staff. So I had to go home, twice. I tried them once again this week and they bent over backwards to make it right. Now, why did I only give it a 3 stars? Because the General Manager of the dealership refused to call me back when I have him my number, told him my husband and I purchased 5 cars from them in the past. He never called back. I went in and stood in the showroom floor for 10 minutes while several people told me they'd go get him. After 10 minutes I finally tracked someone and he had already left. SO, after purchasing FIVE cars from Burien Toyota, I will go to another dealership for my trade-in. 2015 XLE Camry 59,000 miles. The General Manager can take his crappy customer service and shove it. I'll take me trade-in elsewhere. But I'll still try the service departmemt as they did me right this time and the location is convenient.

Fantastic Truck! Made it over TWO mountain passes to feed my family! The Bridgestone Blizzacks from…read moreDiscount Tire definitely helped, but my 2018 TRD Sport has been a very reliable truck!

My family has been going to this dealership to buy and service our cars since we moved to America…read morein 2015. We have always loved their fast, kind, and efficient service. When I took out my side mirror a few years ago, they were able to get it fixed within a week. Logan in the service department is our go-to, and he always takes really good care of any services or repairs to my car. He is super friendly and whenever I have questions or concerns about my car, he makes me feel heard and validated and answers them thoroughly. Their service team always goes above and beyond to make my car look and run like brand new. I just wish they would plug my dash cam back in when they're done so I'm not driving around with it not recording... Yesterday, when I needed advice on how to remove paint transfer from my car, I called the store first to see if I could get a recommendation over the phone. A sales department rep told me I could text the service department pictures, and they would be able to help me. When I texted the service department however, I was shocked at how abrasive and unhelpful the employee, Sophia, was. She even gave me the name and phone number of a different place to go. When I explained that I had never taken my car to anyone other than Toyota and that I was worried about a third party damaging my paint, she continued to tell me she couldn't offer me any help. So I ended up driving all the way to Toyota from where I live in Issaquah because y'all have literally never let me down, and I knew that if I went there, I would be able to find some help. The greeter outside was so kind. He actively listened to me before directing me to the parts department, telling me they could definitely help me. Everyone in the parts department was so nice and welcoming, and told me exactly what to do for my car and where to get what I needed. All I wanted was a recommendation that wouldn't damage my paint, and I was so grateful to get to talk to people who were so friendly and empowering. Scott even went above and beyond, going to double-check with the detailers to see if they had any advice on clay bars or anything to help me with the paint transfer. He even came out to look at my car with a microfibre cloth to see if he could help out. After being so frustrated at not getting help, I appreciated how he reassured me about how to get the paint transfer off and made sure that I was confident in my next steps.

I have to say the service was decent until I said I was just looking and couldn't make a purchase…read morethe same day. I wanted to make an informed decision, but I felt like I was pressured and the manager came out to try and sell me on a deal that was way over what it should have been. I did not like the way the manager talked about his sales person and his attitude did not help the situation. Needless to say I did not buy a car from them. They also were going to send me some information about the quote after the meeting but I never received it even after calling the sales representative.

A big thank you to Jr Domingo, my service advisor for giving me the best customer service I have…read moreever had. He was honest, informative, and even took time to find me a car wash coupon when him and everyone around him didn't have it. Also, I had a conversation with Carl and he said Honda takes care of their employees very well. I am very happy to come to a dealership that takes care of both their customers and their employees.

Honda refused a $3000 repair on a used vehicle purchase even while admitting their safety point…read moreinspection "missed" it and after their own tech said the needed repair was obvious and couldn't explain how they missed it. I have only had the car for 9 days.

Enrique was great with helping me get my new truck! I love it! He got me in and out in a mannerable…read moretime and was transparent about everything!

i am disappointed in Toyota of Seattle. we have purchased two vehicles from this company. Our…read morefirst experience with Toyota of Seattle was very positive and at the time I give them a reading of five. Because of this good experience we decided to shop for a used Toyota Tacoma pick up. We traded in our 2017 Subaru for a 2015 Toyota Tacoma. We were assured I am the sales staff of the car had been checked over thoroughly by their mechanics. We were also shown a Carfax which detailed that all systems are go regarding the pick up. Just recently I Learned that our air conditioner does not work this was the first time I turned it on since I purchased the car. When I called Toyota of Seattle to ask them to make this right they refused to do so. Claiming there was no warranty attached to the vehicle.My complaint is that the sales staff should have informed us of this issue when they saw the vehicle we trusted them and they failed us. Buyers beware

We went in to look for 2 cars for our daughters. They were very friendly and patient with each…read moredaughter test driving a few cars. Standard procedures were quick and efficient. Never felt the sales pressure. They had many cars in various price ranges and conditions. For a used car lot I feel they had decent prices. I hope I never have to buy another car for my kids, but I would return to them for a fair deal. My only complaint would be that they should make sure 2 keys come with each car. Not huge, just kind of another pain we have to go through.

Buyer BEWARE!! This is the absolute worst place! They will lie straight to your face and get you to…read moresign a to. Of papers so they aren't held "liable". My sister bought a truck from this place.... Didn't even have the truck a month and had to take it to the shop for MAJOR costly repairs! This place said they go through a very extensive inspection to make sure their vehicles are "cherry" and that is a big fat LIE! This truck has had nothing but major issues since my sister brought it home. They don't take accountability for their actions and they are unwilling to help at all with anything on the truck. Avoid this place like the plague! Also they have multiple names for the company to avoid their bad reviews. It's sunset cars of auburn, and Select cars and Trucks! Take your business elsewhere for sure! Horrible! I would give negative stars if that was an option.

I love Toyota of Puyallup, I have nothing but positive feedback for the service I have received at…read morethe dealership. Service advisors Becca & Nick have been so professional and communication is excellent. Master technician Justin has been taking great care of my 2019 tundra. I love the fact that you are provided with nice new loaner cars while getting your car serviced. The dealership is always immaculate and all of the staff are attentive to the customers needs. I have no doubt that I'll be purchasing my next vehicle at this location.

Absolutely amazing team that helped me purchase my vehicle (Preowned Mustang Bullitt!) They made…read morethe process so easy and explained every step on what I needed to do especially since I'm from outta state and registering it in Idaho! Not only did I get a smoking deal, everyone treated me so nicely and professionally! They were prompt on all of my message exchanges and I seriously can't say anything bad about my experience! I highly recommend this dealership they know how to treat customers well! So thank you Julian, Ethan, Lauri and Teresa!!!

Was traveling through the area on a road trip when our check engine light came on. After hearing it…read morewas a spark plug misfire, we came in to seek help. Khing Ly was very upfront and honest, and laid out our options. Although the car was seemingly fine, Khing gave us his contact info and told us they moved things around so if the light came on again we could identify the source of the problem. The free coffee was a bonus too.

I tried to contact the service department, and it appears that the phone number does not appear on…read morethe Dealer website. I had to google it. Once my call went through, It was answered by AI. I asked to speak with service, and I had the privilege of leaving a voicemail to the service department, which remains unanswered an hour later. I refer to this method of customer service as "customer repellant" in that they really do NOT want to talk with me on the phone.