July 2017 update:
My account was paid I full in the amount of $10.79 as of July 2017. Over the last three years, I've been a loyal customer who's paid my dues to you. You automatically withdraw $75 from my bank each month to avoid late payments. As of July my account was paid in full. There was no reason for you to steal $75 from my account when I only owe you $10.79. Your office is fucked up. Now send me my refund and do your stupid job the right way and stop the automatic withdraws idiots!
I'd give this crappy place a 0 star if I could.
As a single mother, loyal and good client to OneMain Financial for over three years, I have paid my monthly payment on time via automated payment. I have never been late on my payment. Recently, my mother became ill and I needed to pay her back for a loan she gave me in the amount of $1500. I called OneMain financial and spoke with Sara Taylor, the branch manager. While on the phone with her, she pulled up my file and took some information that I had on hand: my VIN# and my hourly wage. She had asked for my net income, but I was unable to give her that information so I gave her my hourly wage instead. I also told her I get child support for my daughter which she responded that she'll leave this information out and see what I would qualify for without the child support. She took my information, ran my credit and called me back a couple hours later and said that I was approved for $1600 after paying off some of my current credit card bills. I was overly excited and happy that I would be able to help my ill mother without. When I got to the office with my toddler, Susana (branch account manager) told me that they made a mistake and I was short $600 after they input my Paystub into the system. I told her I felt lied to, taken advantage of because they ran my credit and told me I was approved for a little over the amount I needed for my mom. Susana went and got Sara to speak with me and this is what really got me sick to my stomach!!!!
Sara walked into the office and apologized for the miscommunication because the "net income [she] entered into the system [while on the phone with me] was different from what was on the Paystub." I asked her how she got the net income over the phone with me because I never gave her my net income, I gave her my hourly wage. Sara looked me dead in the eyes and lied straight to my face that I gave her that information.
Sara, you are the most disgusting, lowest type of human for you to be able to look a single/struggling mother in the eyes and straight up lie. I bet you didn't think I was big enough to call you on your lies and look you back in the eyes and tell you that you are sick and you're a lair! I hope you can sleep at night for falsifying my net income (and not reporting my child support information that I gave you) when running my information and then having the audacity to look me in the eyes and lie straight to my face.
You're work ethics are unethical. You have no morals or integrity. You're sick and you're a lair! read more