Plenty of parking close. Also there is parking in the covered garage if inclement weather (hot or…read morecold) There is an ATM if you are in a rush or just wanting regular cash. Large area inside, and the setup is welcoming. Often there are multiple tellers available. While you might have to wait, likely will be short. I've pretty much never had an issue in my many experiences over the years. Just one about two years ago, but it was complicated and the person was new (based on her response to my mom), and caused a chain reaction that blew up. Often there are little candys/lollipop around, I had a banana (say what ?) yesterday. Also there is coffee if you need. Friday they are open until 5:30!

I am extremely disappointed with the auto loan practices and customer service at Premier America…read moreCredit Union. My experience has been frustrating, unprofessional, and completely unacceptable. After providing them with the requested insurance declaration information, they still moved ahead by assigning their own overpriced CPI (Collateral Protection Insurance) insurance - complete rubbish! The staff handling my auto loan inquiries were rude, dismissive, and unwilling to provide clear assistance. Instead of treating customers with respect and professionalism, I was met with poor communication, impatience, and an overall lack of courtesy. A financial institution should prioritize transparency, professionalism, and customer support, but Premier America Credit Union failed in all of these areas during my experience. I expected significantly better service from a credit union that claims to value its members. Based on my experience, I would not recommend Premier America Credit Union to others seeking an auto loan or reliable customer service. After being with them for over 20 years, it is time for me to close all my accounts and move on.

This is some of the Best Cusomter Service I have gotten in a while! TOP TIER ACROSS THE BOARD!!…read moreFrom being greeted as a Walked in, the the friendly Gentleman that took the time to help me open an account and getting a Permenamt Debit Card THAT DAY, with my Name on it, to Bank Manager Sherry introducing herself. It is a team of Professionals. HIGHLY RECOMMEND!

In person I have no problem with this bank. It's the call line that continuously annoys me. I've…read moretried countless of times to reach Logix both Woodland hills AND Calabasas Branch in the morning once at 9am, 9:30, 10:00 and 10:30am. No answer. Add a callback line or pick up the phone! Dealing with this during tax season is not ideal. I also had a fraudulent check issue 5 years ago that they still hold on to and permanently disabled my online checking after proving innocent. I flow tens of thousands of dollars through this bank and would like better online service.

I appreciate the Professional and Kind treatment that my 88 year old Father received . He had some…read morequestions about his account and banking options. Manager Shelia, invited us into her office and spent considerable time to make sure she answered all my Father's questions. I Recommend This Bank

We had an incident at this location when we have the phone taken by the staff mender and declined…read moreto admit to give it back. Moreover, when speaking on the phone with their "supervisor" she was 100% dismissive and presented no care even to have a conversation. I have never seen this type of customer care and would never recommend a place like this to keep your assets. If the staff don't know how to act ethically and respectfully how they treat your money is a big question. If I could give zero start I would and make sure to avoid this place from miles of distance!

I want to sincerely thank Karin and Lexie at Logix Federal Credit Union. You both were efficient,…read moreprofessional, kind, empathetic, and incredibly hardworking. Your support didn't just help--it saved my home and, honestly, my well-being. I can never fully express how grateful I am. You truly have no idea how much of a difference you made in my life. You're absolute angels. I wish you both nothing but the best in life. Thank you again for everything. After nearly two years of dead ends, somehow--by true grace--an angel introduced me to another angel, who introduced me to these two angels: Karin and Lexie. If you're someone who's in any sort of non-traditional financial situation--don't give up. I personally received over 25 NOs before finding these women. Never stop searching for a solution, even when a loan officer tells you "there's nothing that can be done." Don't believe it. Keep asking. Keep hoping. I encourage anyone in a difficult or complex situation to reach out to Karin and Lexie. They changed my life. - Catherine R.

Sharing my first time into a Logix store ever which was not the best experience. When I approached…read morethe front desk rep working on 9/4 at 11:00-11:36, I came with the request to simply talk with a loan officer. The exchange that followed was not pleasant and when I noted this to the rep, the response was "that's how you are taking it" which lead me to want to speak with the manager to complete my reasoning for coming in. In the future, if someone is asking that question, what I would have preferred is for them to simply say: "to speak with a loan officer, an appointment is needed. Can I make you an appointment?" I would have made my appointment and came back at the time set. Hope my future interactions with logix reps will be different as this is the location that I would like to go into if ever needed. The three stars is solely for the kind manager that answered my questions and was willing to help following my first interaction.

Let me just say what a lovely place to have all your financial needs meet with such…read moreprofessionalism. Ever since I opened an account they always treat me like right. First of all I went to apply for a car loan keep in mind did not have the application filled out just my information Ms. Ayala not only did she filled my application was kind enough assist me and actually took the time which is unheard of. Please for all your banking needs come to the Professionals where everyone knows your name for specialized bank experience First class service within a sterling world class organization. Kind Regards Dr. G

This bank used to be the bank for Kaiser Credit Union. Then they changed to Simplicity Bank and…read morethat entity got bought out by Homestreet Bank. These people are simply the most incompetent people I've ever encountered in any financial setting. Their website is impossible to navigate. I'm an IT professional and I work in security (I reset people's passwords and unlock their accounts all day long). The security for their website is atrocious. My account gets locked every. single. time. My wife and I have @ 50K left on our mortgage with them and we've talked about putting off home improvements just so we can pay off our mortgage and not have to deal with these incompetent morons anymore. Our insurance company sends them an update every six months stating that we still have homeowners insurance. This is the most basic, routine thing any bank deals with. Every six months, they send us a letter saying that they don't have our insurance information and that they will be buying insurance for us and then billing us for their insurance company. Then we have to scramble to send them our policy packet again so they don't charge us. When you call them to resolve things you get rude, horrible customer service reps who hang up on you when they can't figure out how to fix something.

Excellent branch! I love coming here and appreciate the employees…read more I have various products from this bank and have been using them exclusively since December 2010.

SAVE YOUR TIME! From the moment I applied for an auto loan…read morethrough First Entertainment, my time was wasted. The service provided is unbelievably poor. The employees handling the loans are unprofessional and don't take their job seriously. I had applied for an auto loan, met all requirements of becoming a member, opening an account and submitting all documents needed. David was assigned to assist with my auto loan, which he provided barely any assistance at all actually. I submitted all required documents the same day they were asked for, only to be told DAYS later that they were not viewable because they weren't able to load properly on the website...? When it came down to the day I had set aside in my schedule to visit the dealership, I was blatantly ignored by First Entertainment. I called that day and spoke with Miguel (who had prior helped me before due to David constantly being unavailable) he told me to give some time for David to call me back, if David didn't call me back then he would help me. I never received a call back as expected, yet when I decided to call and try to reach either David or Miguel on their extension, I was suddenly being sent straight to voicemail. I called again and spoke to a representative who answered the phone and asked to have my auto loan transferred to a different associate, was told i'd receive a call back and never did. As of today I am closing out my account and membership! The entire process was the worst I've could've ever dealt with, with any credit union or even bank. Absolutely unprofessional and poor all around. DO NOT waste your time here.

Excellent service for check cashing and payday loans. Highly recommend. They took great care of us…read morewhen we needed it.

Don't waste your time with this place. The lady at the counter acts as if we're cashing suspicious…read morechecks. Rude and zero customer service whatsoever.

I had the pleasure of working with Elite merchant solution…read more My representative Gloria was so professional and eager to save me money. This company is so unusual. They are always available anytime I have a problem. I can call Gloria direct. You don't get that type of service with most companies nowadays. It is so personalized Gloria is so easy to talk to and always troubleshoots if needed. I absolutely love this company and would recommend it to everyone looking for great rates and great customer service. Gloria was amazing.

Always a pleasure to work with Elite Merchants. We have been using…read more them for years and are very happy with their service.