As first-time out-of-state homebuyers moving to Asheville, taking a leap of faith on vendors while…read moreliving across the country felt incredibly risky. From the very first phone call with Leicester Flooring, though, we immediately felt taken care of. What started as a quote request quickly turned into a warm welcome to Asheville, they were genuinely kind, helpful, and made us feel excited about planting roots here. We hired them to uninstall old flooring and install carpet in two bedrooms, and having access to the Shaw Pet Perfect line mattered a lot to us since we have a dog. Their pricing was fair and reasonable, but what stood out even more was their professionalism and follow-through. Because we were still living out of state during the installation, we had to put a tremendous amount of trust in them. They absolutely delivered. The carpet looks fantastic, communication was easy, and they followed through on exactly what they said they would do. Since buying our house, we've worked with a wide range of contractors and vendors for home improvements, and Leicester Flooring has genuinely been one of the best experiences we've had: on time, on budget, easy to work with, and (refreshingly) without delays. For anyone local or moving to the area, I would highly recommend Leicester Flooring. They helped make a stressful season of transition feel easier, and that means a lot.

We were extremely pleased with Leicester Flooring in Hendersonville. Customer Service is top…read morenotch. Steve Brady was great to work with. He answered our questions and gave useful tips on choosing flooring. They have a wide variety of flooring to choose from and a spacious showroom with samples. They did a great job in installation this week. Their pricing is reasonable. I give them a 10! Top notch organization!!

Carson came to talk with us about our needs- a complete floor refinishing in three rooms. Scheduled…read moreit with him and started on our agreed upon date. We are extremely happy and pleased with the work his crew did! Hats off to Ted who handled some repairs after an appliance guy scratched our days old floor! It looks perfect. All in all, we trusted Carson from day one and didn't look elsewhere. We are so glad we used WNC!!!

Carson and his team were terrific! Carson came out, reviewed our flooring issues and provided an…read moreestimated repair. On the day of repair they were on time, did wonderful prep so as to eliminate dust and did an awesome job. I highly recommend Carson's WNC Precision Flooring. Diane C.

Wright's is family owned and treats you like family. (That is, if your family also has excellent…read moreskills in customer service and flooring services:) Ron installed a stair runner for us and he did a beautiful job. He was very fast, efficient, had obvious experience and was super friendly to boot. We would definitely recommend this business. Their prices are fair as well.

Not good at all. First of all, the workers showed up drinking at 11 AM. After doing a terrible job…read morein the days prior. Lazy, sloppy, they cut every corner. My floors look like trash. You know, like a drunk man did it. I paid $30,000 for brand new hardwoods; there are gaps dents and deficits all over riddled with filler. They did not install new quarter inch round, after I paid for it and was assured it would all be replaced. They didn't not, instead they left the existing 30 year old yellowed 1/4 round and it looks HORRIBLE. I had to call for someone to come out. Manager showed up and said it looked good other than the obvious old 1/4 round. When I asked about the site worker, they did not know who I was referring to. THE MANAGER DID NOT KNOW WHO THE INTOXICATED PERSON WAS- THAT WAS WORKING IN MY HOME. This is the same man with slurred broken English demanding my house key from day one. When they came to fix it, they were jerks about it and did even worse. WHILE DRINKING. I was not given any instructions on how to care for my new floors. I was not told when they were coming or going or when they were finished, after i asked multiple times and left my number on the counter. To make matters worse, when they finished, I went through the house and noticed they DID NOT seal the floor behind any structure. There is sawdust everywhere all over the walls and windows from refinishing the bottom floor. They DID NOT seal the floor anywhere that required effort, i.e. appliances behind doors, crevices, etc. i'm absolutely disgusted at the fact I just spent 30 grand on this. THERE IS RAW HARDWOOD SITTING UNDERNEATH EVERY APPLIANCE THAT I HAVE. Trust me when I say, do it yourself or live with what you have. My new home is a mess, a construction nightmare and now an expensive undertaking to make it right on my own. I also have pick up all of the debris they threw on my lawn and left. They set up all of the their electric saws in the same outlet and blew several fuses in my house. All while throwing trash/debris over the balcony onto my lawn; in addition to their empty prescription bottles, nails and staples in my driveway. Some is expected. THIS WAS RIDICULOUS. I now have exposed stairs and a balcony with no railing. They removed my banisters, took them from the property and said they did not know where they were when I asked. I told three people at Wright's Flooring over the span of a week that I wanted my old banisters and that I did not want them thrown out. I spoke to a female office manager, Jeffe the site manager, and every single one of the workers. But they took them anyway and made me fight to get them back. I QUOTE: "..ask the fat guy, he took them, they are gone." -Jeffe It took five days to get them back. I still do not have any banisters installed. They will rip everything out without the slightest care. The bannister removal was discussed prior, but I was not given a single word or guidance on who to call for the next steps. I still have no stair rails or balcony rails in my home. I was told I would need to "touchup" the stairs. they destroyed all of the drywall around the stairs. they mangled every vent hole and outlet housing and did not put the outlets back. This is far beyond "touchup" territory. Speaking of not putting anything back, they will remove all of your closets, disassemble shelves and doors and just leave them. Or they will put the doors back improperly so they gouge the floors when you close them. this is the case in the master closet. I now have a giant half moon gouge from their negligence. I just moved here and I didn't have so much as a chair, let alone a screwdriver to put closet doors back in. Disappointed is an understatement. The amount of cash spent on this still blows my mind.. when I think about the actual work that was done vs. the time it took me to save it. I thought long and hard before I wrote this. I called and called and called. I was ignored ignored and ignored. I officially don't care what this does to your company. Just like you have not cared about me, my wallet or my home in this process. I would rather spare the next oblivious client from going through the same situation.

I can't say enough good about this company, and about Darrie. Due to COVID and other factors,…read morebetween our water damaged flooring loss, and actually getting all our hardwood flooring replaced, there was about an 8 month time lag. This was in no way due to a delay on their part. We kept having delays, but Darrie was kind and patient and worked with us every step of the way. We had had hardwood flooring installed only two years earlier by another company, and Flooring America's installers were great. They were courteous and professional, and they took their time and did an outstanding job. It was a much superior installation to the previous company, who "rushed through it". I wholeheartedly recommend Flooring America!

Flooring America has a large variety of products in all price ranges to choose from. We had a…read moregreat experience with the sales office, the person who measured our flooring and best of all, the two who came out and did the installation. They were professional, worked hard, and all of the install was done thoroughly, flooring, transitions, moving of appliances, all of it.

We worked with Karen at Gennett to select the flooring for our new house. She was very…read moreknowledgeable and helpful. She educated us on different products, woods and made suggestions for our house. She was very polite and let us talk thru what we really wanted. She helped us choose the perfect floor and we are very happy with the results. Thank you for a great experience!

I needed help with office hard wood floors and was looking for a specific stain. I decided to…read morecheck out Gennett and the lady knew EXACTLY what I was looking for! I explained the situation and she took me back and showed me the example sample of what I was looking for. Incredible place! So knowledgeable!

Marvin did an amazing job at refinishing the parquet flooring our home in Asheville and also…read moreinstalled new flooring in our home in Tennessee. Amazing work and very, very tidy and detailed. He is truly a master at his profession.

I bought a home built in 1947 in Bryson City, North Carolina. The home had been used as a rental…read moresince the 1970's. Layers of tile on top of linoleum on top of tile had been installed in the kitchen. Marvin Ashburn refinished my original hardwood kitchen floors to their former GLORY!! Marvin is a true artist, he loves wood and works magic with a sander. He's reliable, a rare character trait in a tradesmen but he actually arrives when he is scheduled and finishes when scheduled. He's extremely knowledgeable, which is most helpful when deciding timing of refinishing given variations in temperature and humidity in our area. He's also fair and worth every penny you'll spend. I highly recommend Marvin and would hire him any day of the week and twice on Sunday.

Jeff provided excellent service, a high quality product at a very reasonable price and great…read moreguidance to us regarding our purchase. In addition he referred us to the best installation company we could have found. We are so pleased with our new flooring, and the installation process went super smoothly.

We are thrilled with our new wood floors. Mike the sales rep was great from beginning to end. He…read morediscussed what we wanted did the measurements and kept in touch throughout the process. Lorenzo and his crew were incredibly fast and efficient laying the wood. We were amazed at how well they lined the wood to match our other wood areas. Jose and crew were terrific with the finishing work. They were all so polite and nice and conscientious about our home. The price was very reasonable compared to other estimates. I would definitely hire them again!