Bad Situation Turned Good…read more This past Friday, November 17th, I purchased two Andis products from this store (1 Andis Profoil Shaver /1 Andis T-Outliner). To my dismay after returning home, while attempting to turn on the T-Outliner, I found it to be inoperable. Unable to return the product that day due to a weekend trip out of town, I returned to the store today to exchange this product and to ask about the possibility of exchanging the "Andis" Shaver for a "Wahl" Shaver. Upon my return to the store, I had a negative experience with "Jay", the store manager. He questioned me (did you drop it?) and alluded to me being untruthful after seeing a hair follicle on the side of the T-Outliner (which may have been picked up from my bathroom while using another product). After some back and forth, between myself, my brother and Jay, Jay tested the product and confirmed that it did indeed not work. He tested another T-Outliner and allowed me to exchange the defective product for the working one. Consequently, after Jay opened the box for the Shaver, he identified hair shavings inside the blade opening, keeping in mind I had not opened the box. I was shocked by this. Jay informed me that he could not exchange the shaver and that the new Outliner was non-returnable. After this interaction, I was angered and very offended. I quickly decided to call back to the store to gain the owner's contact information to further discuss the matter. After making several attempts to call, I finally got in touch with someone. To my dismay, it was Jay, the associate I had interacted with prior. Jay informed me that he was the owner. I explained to him how I had felt about his rudeness and after several minutes of talking, Jay apologized and informed me that he would accommodate my need to exchange the shaver. Long story short, Jay handled our altercation in a professional manner. He admitted that he had maybe based our interaction from past experiences from customers that tried to get over on them. I definitely understand this viewpoint, as I have worked customer service for several years. Overall, Jay made my day by taking time to hear me out and assisting me. I will definitely return to this store just because of how this young man handled this situation. He owned up to his mistake and helped me out in the end.I have much respect for him and his willingness to turn a bad situation into a very positive one. Thanks Jay! You've gained a repeat customer in me. Shop here!!!

I visited Diamon Beauty supply a year ago and vowed not to return due to poor customer service. A…read morebarber recommended I try again because he has such great experiences with the employees. Not so true about that. They have an extensive selection of products but perhaps he should invest some of the funds on customer service. The young lady at the register was rude with an attitude, so that's it for me.

I got my hair highlighted blonde and underneath my hair I got purple highlights. that's allread more

I'm a stylist on vacation and decided to treat myself! I'm glad I did, found Lindsey. Lindsey fixed…read moremy cut and styled out mybhair beautifully!

This was our first time coming to shop here...I was grateful to see it was a Black and female owned…read morebeauty supply with a nice selection of wigs, hair extensions l, and product. The owner is so kind and patient and will find whatever you need. I bought a wig and she helped style and suggested other units....but I definitely will be back!!

Amazing Owner and staff! They are very kind, helpful and personable. We are always greeted,…read moreremembered, and treated as family. This is community and such a positive vibe. A great beauty supply as well for my family and I!

I saw BTG on my way to the gym and decided to visit once I was finished. it is a very large…read moreestablishment with rows on rows of stuff. I was immediately greeted by the staff when I entered. They were very nice and friendly. I took a stroll around the entire place just to get an idea of everything that they offered. I only stepped in to pick up a few things and realized that this place has everything you could possibly need. Check out was pretty easy. There is ample parking in the front. I will definitely go back.

This Is My Favorite Hair Store Besides Joy's Beauty. Staff Is Very Friendly, I Go There So Often We…read morePractically Know Each Other Lol. Store Is Organized & Has Everything! Although Their Wig Units Aren't That Great & Not A Variety To Choose From In My Opinion. Other Than That, Girl You Better Go Get What You Need From Here.

Well its been about 6 years since my last review, well my needs have lessened from then to now, I…read moreguess, because before how I felt about this store was meh, but now, I love it! I love it so because the handful of times I have visited in recent months, all my hair care needs were met. I went just yesterday and found the hair I needed for my daughter! Granted, the color she wanted, they did not have, but it was worth the trip to pick up some black bundles. The staff is alert and helpful if needed. If you are in the area - check them out. This isn't a huge store, but lately they have came through with the goods. Have fun ~ be safe ~ enjoy life :)

I would love to say that Beauty Gallery is an amazing beauty store! they have everything and more!!…read moreDanny's also so amazing and warm welcoming. They have a lot of new items and sale! definitely a must visit store!!

I'm from DC and I've had the pleasure of visiting this "Black" owned establishment on every…read moreoccasion I visited Williamsburg. The staff is friendly, helpful and very professional. They had everything I needed and more! My family and I have had family t-shirts made and ordered batches of hair in years past and we've never been disappointed. The online service is a great option too, especially since we haven't been able to visit this year due to COVID-19. It's safe, trusted and I have a choice of how fast I want to receive my order. It's worth ordering from a "Black" owned establishment I trust, has exceptional service, use the products they sell and can inform me of the black products they carry rather than going to the everyday Asian mom and pop strip mall stores who can't identify with our "BLACK culture. I'm choosing to spend "BLACK" as often as I can and as long as I can! Join me and spend "BLACK" too!

I love the huge selection this store has! perfect if you are looking for braiding hair, crochet…read moreextensions, wigs, accessories and haircare product!

The owner Amber was very knowledgeable about hair.. The hair is good quality.. She was very…read morefriendly.. answered all my questions and even gave me some personal tips! I would recommend in a heartbeat..

I like going to this hair store. The ladies here are super nice and helpful. Awesome customer…read moreservice.

Excellent customer service! Patrina was very helpful when helping me select a wig that fits my…read moreface! The store was very clean and organized. They have a great selection of products. There is no minimum on credit card purchases, which is great. Again, the staff was very friendly and very helpful. I'll definitely be back when in Williamsburg.