This review is for the parking assistant who works at the parking lot under Vida fitness. He is an older gentleman who is on duty during the day helping customers with ticket machine issues and parking questions.
I work out at Sweatbox twice a week and Sweatbox validates 3 hours of parking for $1. One time the validation failed to go through and I inadvertently paid $9 when paying the ticket at the machine. I went up to the parking assistant and told him the situation. At the end he called his manager and offered two solutions: 1. I come the following Tuesday at a certain time to get my refund. 2. For the following 8 times of parking I will get it for free. Ultimately I chose #2. Throughout the 8 times, after I finished my workout at the gym I gave my ticket to the parking attendant and he would open the gate for me. I thank this gentleman for assisting me despite the cumbersome process. I read some reviews on Google and some felt uncomfortable when he talked down on customers who had issues with the ticket machine. I personally think this is cultural where he raises his voice when talking through issues. In fact, he showed me his granddaughter's high school graduation pictures one time when I needed him to open the gate for me. One tip for people who park at the garage, pay before exiting the garage, it is easier to get matters sort out without having others wait behind the line. read more