If you're trying to open an account here forget it. We got called back THREE TIMES to get the…read morepaperwork done correctly. Like we don't have anything better to do than to chase back and forth to fix their mistakes. So inefficient!!

Drove 20 minutes across Reno to find out your ATM closes at 5 PM. It's an ATM, not a bank teller…read more What kind of idiot puts a time lock on a cash machine? There are like two Chase ATMs in the whole city. Absolute joke. Don't bank here if you need cash after 5. Unbelievable.

Cannot say enough about how positive my experience was with the team at SPFCU!!! Stephanie and team…read morewere ridiculously helpful and made opening new accounts simple and easy, at least as humanly possible. Let's be candid, the way laws are written these days banks HAVE to ask and treat what would previously be common sense as barriers to people to manage they're finances. Going in having a reasonable understanding the rules, even if not liking them, I'll say this: The experience at SPFCU far exceeds ANYTHING the big corporate banks will do, and while there will always be hiccups, the experience working with a smaller community bank will be far more cooperative and productive. Thank you SPFCU Team!!!

I was looking to refinance my new to me Explorer. I chose SPCU because of previous Yelp reviews…read moreand was not disappointed. I met with Claudia Grady at the branch located at 645 N. Arlington in Reno yesterday. After explaining what I was trying to do, she was able to sit down with me, gather the information needed to apply for the loan and I was quickly approved. She was super friendly, very knowledgeable and answered all of my questions. I was able to reduce my monthly payment and lower the interest rate. SPCU was able to accomplish what I wanted to achieve easily. This was a positive experience for me and I highly recommend SPCU and am considering doing additional business with them in the future.

Today I had an amazing Five Star Banking experience with Brian Ford, Business Solutions Advisor at…read morethe South Meadow's Bank of America. I opened up a Business Checking & Savings Account and I was approved for a Business Visa. I am now on my way to my new company's success. Thank you Brian for the time you spent with me. It was truly a great banking experience and you gave me your time to set everything up the way I wanted it set up. I feel proud and I am now on my way as a new business. You are a Five Star Business Advisor and I am so glad I met with you. Your customer service was the very very best! If you are looking to open up a business account, please check out Brian Ford, at South Meadow's Bank of America. Outstanding Customer Service. Julie A

When your account get hacked and you file a claim they said that people provided our card…read moreinformation to that merchant and when trying to call them no answer and zero starts on this review if I could

Outstanding customer service, both the local and corporate staff have been excellent.read more

Unfortunately an associate at the Neil location discriminated against me and made me feel…read moreuncomfortable and anxious to the point where I needed a new bank. I felt so much anxiety to close the account because of this person. Luckily this other branch was available! Michelle helped me physically closed my account at Mill and she was great, let me be clear there!! Thanks!

Amazinf customer service. Friendly,, helpful, and knowledgeable staff. I always feel at home…read more I recently encountered a significant problem with a deposit from another bank which the other bank confirmed that it had made but which it had not. Every o ​

One of the best banks I have ever banked at! The staff is friendly and they care about their…read morecustomers!!

This Umpqua Bank is a Northwest Reno neighborhood branch in the shopping center at Robb Drive &…read moreMaeAnne Avenue. They are over the top friendly, anxious to help & competitive with other full-service financial institutions. The ATM's are easy to use & parking is plentiful. Give Umpqua a chance to earn your business.

This bank is doomed! Its employees are undertrained and inexperienced in handling banking, customer…read moreservice, or anything related to banking. Of course, it starts at the top. I dealt with this bank in California and now Nevada. They are not educated on Zelle and give out misinformation. If you don't bank there, they treat you like a criminal and are unfriendly. I will not be using Umpqua Bank for any of my needs!

I have been a longtime customer of US Bank. I usually pop by this branch to use the ATM, because it…read moreis a convenient location when leaving my house. I suspect this particular ATM is very popular, because I have had a handful of times when the drive-thru ATM doesn't have cash or only has large bills. When this happens to me it is always a bummer, but this branch also has a walk-up ATM which is accessible 24 hours a day. Between the two ATMs, I have always been able to take care of my business. I have also used this branch for notary services which are free--for customers at least; not sure about non-customers. It's always easy to take care of business when inside the grandiose, and somewhat 90's retro, lobby and office space. Most recently I met with Erin who was very friendly even though I was a little unorganized with a reschedule then showing up late for my rescheduled appointment. Totally my fault, but she didn't miss a beat and promptly helped me with my business in the branch.

I have been to this branch several times - to cash a check (former US bank customer here), to make…read moredeposits (when the ATM was down), to wait for another customer to have a document notarized, and on this most recent trip, to do a real estate closing for a US Bank customer. On almost every visit, things were fine, no issues. That is, until today's visit. My client, a US Bank customer, chose this branch to meet since he thought it would be the most convenient place to meet. important note - this real estate closing was for a US Bank product and I've conducted such closings at a number of US Bank branches in town; and each time, I was allowed to meet with clients at either an empty desk/office or in the conference room. After all, the documents contained confidential information. Moreover, my client he's completed two (2) closings at this same location, yet the tellers I spoke with acted like it was a foreign concept, as explained below. At any rate, once my client arrived, I asked the teller if we could use one of the desks (many empty desks were available). The male teller (short black hair) simply said "no" and looked away. I told him the papers pertained to a US Bank product, but he waved me off to another teller. I said a quick explanation to the other teller, then she disappeared to the back without a word. Frustrated, my client and I just went to a nearby table and started the closing. A couple minutes later, a lady came out from behind closed doors and I explained the situation to her, then she pointed us to an empty desk and I thanked her. But not before she asked why this transaction wasn't sent to someone at the branch since there were notaries amongst them. I explained that the title company sends out the orders. Then my client and I moved to the empty desk and completed our transaction before leaving. Why 2 stars? Because I have had good experiences here and while today's was not the best, it wasn't that bad.

Thank You To Zarrie/Lilly & Sue! These Three Ladies Are Who Initially Greet You When Entering NSB…read more{Moana Branch} Over The Past Week I Had Two Separate Transactions That I Needed Help With. The 1st Day I Stopped In I Was Greeted By Zarrie, She Was Exceptionally Focused On My Needs And Handled The Situation Both Professionally & Efficiently. Thank You Zarrie For Making Things Happen Smoothly! Again Today I Needed Help With Another Transaction. This Time I Worked With Lilly, It Was Apparent That She Truly Cared... I Needed To Cash A Check That Was Made Out To My Friend, He Had Recently Misplaced His Drivers License//ID. He & I Were Concerned That We Would Have A Problem Cashing The Check. My Friends Family Have Been Loyal Clients Of NSB For The Past Many Years. The Check In Question Was Written By His Mother & Made Out To Him Who Did Not Have Any Type Of Photo ID. Lilly Walked Us Through The Steps Needed To Cash & Receive Funds Also Aware That Neither Of Us Had An Account With NSB. Once Again, The Entire Transaction Was Completed In A Smooth Professional/ Timely Manner. Sue {who we believed to be the Mgr} Helped Make Sure Everything Was In Order And Executed An Override To Finalize Things. Both Experiences Were Amazingly Stress Free!!! Thank You Again To The NSB Team Of : Zarrie/Lilly & Sue, I Am Very Grateful For All Of Your Assistance. After Leaving The Moana Branch, Both Myself & Friend Said In Unison "We Are Going To Open Accounts At This Branch."

We tried working with JanErik Boers for a home loan, and all I have to say was that it was such a…read morebad experience. He was very unprofessional. His communication was the worst. He should have been honest with us from the very beginning and told us our situation was too complicated for him to help instead of stringing us along and wasting everyone's time. He tried to make it seem like we were unresponsive to his requests, but we provided or took action as soon as we received his messages. He requested we come in in person asap, and we showed up that same day. He was surprised and unprepared for us, despite my reply email stating we would be there that day. He also told us there were urgent tasks to complete, but we didn't receive any email instructions until 4 days later. He repeatedly asked for the same documents even though we had already sent them in. He was extremely rude to our realtor when she was trying to follow up on items he requested (majority of which we had already provided) and he straight told her "their file is a F***ing mess and I don't want to work with them". He could have just been honest and told us he couldn't do it. We did our best to work with him despite how unresponsive and rude he was, but ultimately, it was a waste of time

This location always seems to have a good vibe. I have been to dozens and dozens of branches over…read morethe years and this one is not as hit and miss as many of them. Well done! Like most people, I do most of my banking online but for those occasions that I need to see a banker or teller, this is the branch that i prefer.

The teller was friendly and kind. Very knowledgeable. And quick! Waited in line for 1 minuteread more

I've been at Plumas Bank for 10+ years now. They have always been great. Halen recently helped me…read moremake some account adjustments and I did not even need to go down to the branch. Super efficient and easy!

Recently, our AAF Foundation moved its banking to Plumas Bank in Reno, and we couldn't be happier…read morewith the personalized attention branch manager Kyle Whaley and his team are giving us! We are a small foundation that won't make a dent on Plumas Bank's balance sheet -- but we're treated like VIPs nonetheless. The bank's commitment to our community is clearly seen in niceties like a meeting room open to everyone and lots of other "small" customer-centric details evident the moment you walk in their doors. This is personal banking the way it used to be!