Recently I opened an account with the Sparks branch of Western Alliance Bank. The transition…read morerequired several steps and could have been a bit challenging but the staff is extremely knowledgeable and personable and was always available for any questions I may have had. Great service and looking forward to a long relationship with Western Alliance Bank and the professional team at the Sparks branch J.Brown

I have had several interactions with this bank over the last 1.5 years…read more In person, through the drive through window, on the phone, and via email: each time the interaction was not only very pleasant but also helpful. There have been times when the team member wasnt sure of an answer theyd ask and/or have someone else get back to me. Their lobby is always clean and stocked. Kathy Flamm takes a personal hands on approach with her customers and has always been incredibly responsive and helpful. Bonus: Kathy is active in various community organizations and has donated to nonprofit's efforts

Unfortunately an associate at the Neil location discriminated against me and made me feel…read moreuncomfortable and anxious to the point where I needed a new bank. I felt so much anxiety to close the account because of this person. Luckily this other branch was available! Michelle helped me physically closed my account at Mill and she was great, let me be clear there!! Thanks!

Outstanding customer service, both the local and corporate staff have been excellent.read more

this is the best bank!!!!!!!! I ever bank with in this town and ben and everybody there is…read more the best I am delyxcia and they make sure too help me, in every way I never had that great service ever!!! there nice people ever!! , and spark is the best place to go the people make it feel like home town bank and they do care

I was just in the bank this morning to resolve an issue not only did the manger of the bank tell me…read moreI was confused and that I didn't have the funds which I did. But when the bank is taking an extra $406 out of my account is ridiculous. Definitely looking for a new bank asap. As well as the bankers don't handle the situation at all they basically had told me to figure it out on my own since it's my account. What a SHIT SHOW.

I have been a customer for 25 years at this location. The customer service at the window is always…read moregreat, however the bankers at the desk are so rude. My free checking account has moved to where now I have to keep $1,500.00 at all times. Looking for a new bank.

My go-to banking location is this branch. I've been with US Bank for at least 15 years and I've…read morebeen pretty happy with their customer service. The tellers are friendly and professional. I've had a few typical issues over the years but nothing that wasn't handled promptly and to my satisfaction. Okay US Bank, I gotta take a star away for 2 things. First, increase the limit on how much I can deposit from my phone. I've been with you for years! I've earned the trust! And second, the touch screen ATM at the Vista location straight up SUCKS. The screen is not intuitive or sensitive so when you attempt to make your selection on this sucky "touch screen", nothing registers because it doesn't recognize any sort of touch. And worse, the keypad is so limited on selections that you can't use it as a backup. So you're forced to send up a prayer to the ATM spirits that the screen will be kind and recognize my angry finger is jabbing it. And I can't possibly be the only person who has issues because when I'm in line, listening to music and watching the driver in front of me attempt to navigate the touch screen, I've heard (and seen) some pretty humorous things. Please fix your touch screen so it actually recognizes a touch!

Customer service is horrible and you will wait forever!…read more Despite being just a few blocks from my house I would rather just go downtown. I love my bank.... But not this location.

The employees here are always nice and friendly. Someone always greats you when you go in with a…read moresmile.

Both of the Sparks location are very clean Banks, with nice and friendly people. What I have found…read moreis Chase is not a bank for your average person. It is difficult to put money into your accounts because of the way things are structured, such as direct deposits, difficult if not impossible. Money has to go into a checking account then moved to your other account. Statements are somewhat hard to understand. The whole experience is frustrating. I cannot stand Wells Fargo but it is much easier to bank there and understand the process than at Chase.

Alison helped me get a loan to buy a new travel trailer. She was very polite ,professional, and…read moreknowledgeable . She found me a loan rate better than the dealerships 3 lenders with no hassles. It didn't take long to get approved , and they really do treat you like you are their best customer. I highly recommend using them!

I am extremely disappointed with my experience working with Roberto Castillo as a mortgage advisor…read more Throughout the loan process, I felt that our loan was not treated as a priority and that communication was lacking when timely updates were critical. One of the most frustrating issues involved the appraisal. We were led to believe that the appraisal had been scheduled, only to later discover that it had not been handled as expected. This caused unnecessary confusion and delays during an already stressful process. As a result of these issues, our closing date had to be extended, creating significant inconvenience and uncertainty for our family. Purchasing a home is one of the most important financial transactions most people will make, and I expected a much higher level of professionalism, transparency, and follow-through. Based on my experience, I would not recommend Roberto Castillo to anyone looking for a mortgage advisor who is proactive, communicative, and committed to keeping a loan transaction on schedule.

This Wells Fargo branch is conveniently located at Disc Drive & Sparks Blvd. It sits in a large…read moreshopping center with several excellent restaurants. It is modern, clean and staffed with over the top friendly employees. Great Job Wells Fargo !!

I came into the Wells Fargo on Disc Drive in Sparks. The bank was beautiful. It just got remodeled…read more4 months ago and it was so nice, clean and upscale. I met with Associate Roving Personal Banker, Kristina Najar. She was kind, professional and she had a great personality. I ordered a new bank card and she answered all of my personal Loan questions. I felt that my banking experience was a Five Star Customer Service Experience. Also the new white chairs were so soft...like butter and the lobby was beautiful and upscale. I did ask the bank manager if I could photograph the lobby, but he said no. I do understand as a safety precaution. Anyway, the bank was quiet and I was able to speak to Kristina in between her appointments. So lucky for me. What a fabulous Banker and Banking experience today. As a roving personal banker, Kristina gets to go and work at many of the Wells Fargo branches. I was so lucky she was at Disc Drive today. Thank you so much. The bank is beautiful and the banking experience was extraordinary. I Hope to see you in Northtowne Lane, Disc, or Lemmon valley. Thanks Again Kristina, A Proud Wells Fargo Bank Customer. Julie A

This by far the best branch of NSB. Lizzy, Chris, Sherry, Elizabeth are the most friendly bankers…read morein the business. I love that they take the time to know your name.

Melorie Militante, the branch relationship manager, was exceptional assisting me to open new…read moreaccounts.

Opening a new bank account to fund my eating habits. The teller and the supervisor were very…read morehelpful.

I have been banking at this branch for several years. Everyone has been professional and helpful…read more They all remember me and my family when we visit. The only detraction is the online bit could use some updating as it's somewhat byzantine and inefficient. But the people are as decent as I've found and I've banked at a lot of places.