Read all the one star reviews online before you make a decision to stay at the Hilton Kozyatagi. I…read moremade a mistake of staying at this hotel. All the one star reviews are true and correct. Do not trust any advertisements or promises from the hotel because they are simply not true. I read online that this is not a safe hotel; I stayed at this hotel and I can tell you from my experience that it is absolutely NOT safe. Physically my safety and security was also at risk just as others have felt in their reviews. I would absolutely never go back to this hell hole again even if they gave out free rooms!! Better to sleep on the streets with the dogs than to stay at the Hilton Kozyatagi. Fearful of my life.
Diamond members are not appreciated at this hotel. Despite anything they tell you- know that the hotel is far far away from the city - nothing is nearby. Management as others have also said from top down is completely irresponsible and non-responsive. You are their ATM not their guest.
The spa is a third party venue. They will not let you use the pool unless you wear an "approved pandemic head cover" and the jacuzzi is very cold. The shower rooms going into the spa smell like ass on steroids. Stinky sweaty and dirty. Stay away!!
A famous family that owns Tiffany & Tomato ( famous clothing brand in Turkey) had an "after funeral ceremony/ reception" and I was shocked to hear the front desk staff (Ima, Altan, Levent) talking very negatively in public about this family. The family was in mourning and meanwhile the Front Office Manager, Duty Manager and some Front Desk Staff were laughing & giggling about this family. I was very shocked to see that a family who had spent thousands of dollars at this hotel and was a patron of the Hilton brand was being mocked by hotel staff. The family or their representive had left behind some of their perfumes and hotel staff threw it out or could not find it. When the family inquired, the front desk staff went around calling them cheap. Not only that, why are hotel staff publicly mocking someone who has passed away? No discretion and completely shameless!! Don't book your events at this hotel.
Front Desk Night Duty Manager was sharing all guest information and incident reports with other guests and having a good laugh while he was doing it. Your personal information is not safe at this hotel. He was publicly sharing which guests were bringing in prostitutes - I found his behavior to be completely out of control and out of order!
General Manager was made aware of many of the issues and problems experienced and instead of stepping up and resolving the issue, he kept silent and ignored waiting for payment and checkout. Little does he know that most all staff despise him and only kiss his ass in front of his face. Most all staff have a negative review of the General Manager at the Hilton Kozyatagi including the Front Office Manager who publicly says the General Manager is a "Puppet" for the owners of the hotel and a jellyfish. From what I was told by the day time Duty Manager, the General Manager has no hotel management experience. To me the GM looks like he had a serious ego problem which gets in the way of Hilton Policy and Procedures.
Frustrated and cornered for several days because my room issues were not being handled, I finally had to tell the Front Office Manager that he was a moron (stupid) because of his behavior and that's when he became verbally violent and he went on further to threaten me that he will physically grab me and throw me out of the hotel and that he will take all my belongings including my passport and have them trashed. At that moment with three days left in my stay, no where else to go, fearful of my life, he instructed all staff to ignore any and all of my requests and pressured all departments from communicating with me. Diamond Member cut off from all services in the hotel. Fortunately the Food and Beverage Department whom I tipped very well, was kind and took care of my needs.