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One Istanbul Residence

4.0 (1 review)

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Byotell Hotel

Byotell Hotel

(5 reviews)

₺₺

Kozyatağı Mh., Kozyatağı, Kadıköy

I recently stayed here in May 2024. I was here for 2 weeks…read more All the men that worked in the front did not understand English nor did they speak it so I had to use google translate. For being 5 star I would think someone would at least speak English to work the front knowing that you get all different types of people from different background traveling here. I had a nice room with a view. They put two beds together to make it look like a king size. The fridge was so low in temperature didn't make my drinks cold and we can't even adjust it which is annoying. The elevator is very small and narrow for this being 5 star the elevator should be big knowing how big the building is! The bed was nice but I wouldn't say it's 5 star! I did not feel the luxury staying here. The shower water and sink water will run and stop while you are showering or using the sink (this is not 5 star)! I think that is how they conserve their water??? It was annoying when you are washing your hair and the water stops then it comes back on and you continue washing and rinsing your hair. If this is considered 5 star their water should not be like this at all! Let's talk about breakfast...mind you I stayed here about 10 days. It's the same food everyday or something similar. You get like 3 types of eggs or they make like 3 types of eggs...like there would be boil eggs, scramble eggs with veggies, or fried eggs folded in thick layers. They don't really give you much meat option. For being 5 star where's the bacon for breakfast? The cook or chef should step it up. This is not 5 star food so everyday you come get breakfast you will eventually get tired of it because it's the same. There's no WOW. It's very basic. We got a massage and couldn't do a couple one because they only had one person working the whole time. They usually get booked so plan ahead if you want a massage. They need to hire more people. We got to use the gym and that was nice. The pool was nice but you had to buy there hair net to put on before you go in the pool. I got to use the sauna and steam room. These amenity was nice when you hanging around the hotel. To make this short they claim this is 5 star hotel. I did not feel the luxury in staying here. The water from the sink and shower turns off and on. The food is mediocre and basic you will get tired of eating it. No one speaks or understood English. They should have a speaking English person in front. I would say this is your average basic hotel that just gives you more amenities. How much would you use the amenities right? This hotel was ok to stay but everything we wanted to do was all in the European side so best to get a hotel where you will mainly travel. We kept having to use Uber and that add up quick especially during traffic hours.

Contrary to what you are expecting from a 5-star hotel, this is NOT the place for you. Not sure if…read moreit's the Turkish culture, but the hotel staff just happen to be the least helpful and cooperative! We asked for an adapter (which we ended up paying 5 liras for) and they asked us to go to the lobby to pick it up. Not only that, but we got locked out of our rooms and spent 45 minutes waiting in the hallway for someone to replace our keys. Also, our Vodafone sim cards were not working and asked the front desk if we could use their phones, they told us to go to our rooms to use the phone, when we did, we couldn't connect to Vodafone and they informed us to use the pay phone in the lobby instead; is this even logical? We had booked for 8 nights, we are now looking to book another hotel. Officially.

One Istanbul Residence - hotels - Updated October 2026

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