Contrary to what you are expecting from a 5-star hotel, this is NOT the place for you. Not sure if it's the Turkish culture, but the hotel staff just happen to be the least helpful and cooperative! We asked for an adapter (which we ended up paying 5 liras for) and they asked us to go to the lobby to pick it up. Not only that, but we got locked out of our rooms and spent 45 minutes waiting in the hallway for someone to replace our keys. Also, our Vodafone sim cards were not working and asked the front desk if we could use their phones, they told us to go to our rooms to use the phone, when we did, we couldn't connect to Vodafone and they informed us to use the pay phone in the lobby instead; is this even logical? We had booked for 8 nights, we are now looking to book another hotel. Officially. read more