I have been forced to use One Homecare solutions for my medical equipment due to my change in insurance to Humana on April 1st, 2022. My other choice is to purchase and maintain my equipment myself. If purchasing was possible, I wouldn't be using a Humana medicare advantage program for my health care. I will not go into detail regarding my cardiovascular history but beginning last year I would occasionally wake up during the night with episodes of tachycardia or bigeminal heart irregularities requiring hospitalizations. After muchado it was discovered I needed a CPAP machine. Since I have had the use of such a machine I have not been awakened by an episode of cardiac arrthymias. My new Primary M.D. and Pulmonologist ordered a CPAP machine exactly like I had so I could return the one I had to the DME company that Humana wouldn't pay for. Order dated 4-26-22. On may 2nd a black box made in china was delivered. I reminded them that was not like the CPAP I had and what the M.D. ordered. She didn't have a duplicate with her. On May 9th, another CPAP was delivered that looked like the one I had. It was called a reconditioned one since they didn't have a new one. I called the other DME provider to pick up their machine since I thought my problem was solved. I began using the reconditioned CPAP on May 18th. It was so noisey I could not sleep at night even with my hearing aides out of my ears. I called for a new one but they said they couldn't come until the 24th. I covered the machine with a pillow at night in order to sleep. On the 24th another refurbished machine was delivered. I tried to accommodate this machine but it smelled like mold and began making noises as the pressure increased. I finally called again and ask for the machine to be cleaned. They gave me an appt. for service on June 20th. I was to continue breathing mold for those weeks. In the meantime, I saw my Primary M.D. in the interim. I informed her of the above and she was furious. She said I should have received a new machine. On 20th of June I finally received a new CPAP machine that worked as expected. Two months. I must say all employees were courteous and empathetic both in my home and on the phone but no one was able to let me talk to a respiratory supervisor or was I to understand their prioritizing. How does anyone make decisions without understanding the need for service? My oxygen concentration of 60% at night and my cardiac arrthymias were not enough for me to be a priority. Breathing mold into my lungs was not enough to be a priority to clean the machine. Two M.D. orders were not enough for me to get a new machine. It makes one wonder what kind of people are making decisions for service for this organization. read more

I have never had such a awful experience with a company. I have had rude people on the phone even hung up on. I advised them 2 weeks in advance that I need a early appointment to get my items more then 3 people including a manager nicole said they would put a note and not one person did . When I first called I had to wait weeks when I told them I need a mask that mine was worn out. The company I used prior did not accept humana so I had to change and this was the only company available. The office staff who you have to speak to is totally awful run from. This company !!!! Even a one star is to high but not able to put a negative 1 read more

This company is awful. I have been trying to get them to deliver a power wheelchair to my 95 year old father for months now with no resolution. I call them everyday and spend 30 to 60 minutes on the phone daily and he still has no chair. As far as I'm concerned this is elder abuse. This company needs to be investigated and shut down!!! read more

Waited all day for a nurse to show up! All we wanted was an estimated time of arrival so we could go and buy food. No call backs lousy communication! Also staff accents are very difficult to understand. read more

My experience with their Customer service to this point has been horrible. They received my prescription on the 2nd of the month and today is the 18th. I am still waiting for my delivery. In my opinion management is lacking empathy and professionalism. They didn't display any honest concern. They read a disclaimer at the beginning of your call and give you a health care provider phone number to call if you have complaints which gives me the impression they don't care about customer concerns. 1. The hold time is extremely long 2. They transfer your call and then you encounter another long wait. 3. Conflicting information between the customer service personal and their supervisor. read more

Their Customer Service is the worse. so many things are wrong with them. Who is in charge? They pretend to take your order and don't enter them in the system. They can't find your account. They tell you your insurance expired when you know that is incorrect information. The delivery person doesn't show up when they say they are coming. The deliveries come in bits and pieces. Everything needs improvement. read more

terrible supposed to deliver a walker I need to walk after dislocating my knee. never called or showed up Monday or Tuesday. Wednesday today I received a call marked spam. so went straight in spam filter but didn't leave a voicemail. I called and were these idiots. in broken English would be coming tonight " PM" but no times given. I have a doctors appointment at 4:45. I told them pretty much need this to walk. so the moron said can reschedule for Monday as tonight is Thanksgiving eve, tomorrow is Thanksgiving and closes Friday and weekend. why would Humana use these idiots especially looking at their terrible reviews and 1 star (lowest) rating. read more

You have to track them down, complain to Humana and then fight with them for supplies. Good luck. Not Home, Doesn't Care, Lack of Solutions.

THE WOST CUSTOMER SERVICE PROVIDER EVER!! I am extremely dissatisfied with the service received. It has now been three days that my brother has been expecting oxygen delivery, which hasn't arrived. We were not contacted or informed about any issues. The driver initially went to a neighbor's house who then pointed out the correct address, but the delivery remains pending. read more

My mother has great difficulties with this company. She was in the hospital this past Thanksgiving. She was ordered a Wheelchair. She was told it would be delivered. After not receiving for several weeks they finally told us that it was on back order. Couple more weeks we finally received the wheelchair. Now her doctor the end of January has ordered a portable oxygenator. We were on the books to have delivered 3 separate times & never received. We then got a call saying that after these 3 attempts that it wasn't in stock. We were to have it delivered this past Monday & of course never received it. Called the office & the person who answered the phone said yes Insurance approved the machine in Jan when it was ordered & they delivered to her the beginning of February even though they said it was being delivered the day before. After speaking to a manager we were then told it was on the truck Monday & has no clue why it wasn't delivered. So she then told us that she would have delivered & would call back with a time. Did she do that, NO. I have worked in the medical several years & have never dealt with such stupidity. My next letter is headed to Humana who owns the company. Very sad that you treat your customers this way. Very sad!! read more

Throughout my treatment, I made several attempts to contact my Occupational therapist supervisor Heather via text with important questions and concerns. Unfortunately, I received little to NO response. Her lack of communication was both frustrating and unprofessional , especially considering the importance of timely guidance during post-surgical recovery. I strongly urge your office to take this feedback seriously and conduct a through review of Heather's handling of my case, so no other patient is left in the dark during suck a vulnerable time. Shame on you Heather. You don't deserve nor should you be in that position. Noreen Clar read more

Supplies delivered after my mom was discharged arrived on time and were delivered in good condition. Jamaic was easy to work with, answered all questions and left things all ready. read more

They don't get your supplies to you without having to call them 3 to 5 times. They make up stories that are obviously are not true. Worst company ever read more

Why Humana has them as a vendor, is unknown to me! You have to wait a month to get a therapist to bring you your CPAP supplies, and when that mask doesn't work, two months and God help you if the appointment is missed. They should be out of business !!! read more

my husband and I have been patients for 15 yrs.This company's call center has people with terrible language barriers. Not only that they don't comply with info given to them as though they do not understand much . I have had awful experiences with this company like today.. our phone is down and we gave alternative number to call so we can be informed the time the respiratory therapist is coming. We have been waiting all day and no call from anyone !!! We are stuck with one Home. Our Humana Insurance refers to them only. This is such a frustrating company to deal with. Terry, Stuart snd Louise Grossgold read more

Trabajan muy mal y cada representante te dice algo diferente, mienten en sus respuestas. Si pudiera encontrar otro lugar me iría de aqui

Had to stay an extended 3 days due to no delivery on weekends. Waiting on a non invasive coap

They are horrible. They send you bills every other week without putting through the insurance. When you call for assistance with supplies they are extremely rude...they have no clue what they are doing. They try to charge me for things my insurance com paid ..I would run away and I will once my insurance plan changes. read more

I am giving this company one star because there is no option to leave less. This company is horrible they should be put out of business I have been waiting since January for my spouses wheel chair the driver never shows up I am also having a bad experience with my spouses physical therapy which was to start in January its February 20th no one has called or shown up this is for bed bound people that can not help themselves this company is the worst and people need to start complaining on Humana a really incompetent company they should be out of business. My spouse previously had Cigna they were good and its a shame they got bought out so my spouse switched to Humana big mistake. Humana please dump this company they are the worst. This was a big mistake for Humana a terrible decision and they will end up not having any customers in the future. read more

I've used this company for years for my oxygen and have had some good drivers delivering my goods, but had a young man yesterday that really stood out. He delivered a hoist for me to use to move my husband from bed to chair, etc. he was extremely knowledgeable & helped me understand how to use it. He went over & above what he had to do and I am very thankful to the company for hiring such a competent & nice person. Thank you & thank you Jamaic Higgins for your service. read more

The people who work in the Miramar warehouse are either ignorant or thieves and definitely incompetent. I had a prescription order for CPAP equipment sent to me totally wrong 3 times. It's in their system correctly and gets read back to me but the Miramar FL location where i being sent frI'm just can't get it right. They are wasting so much money!!! Now almo six weeks later I'm still waiting for the correct supplie. They are compromising my health and quality of life with their mistalies. No supervisor or anyone to speak with at that location. Only a customer service number that is not directly associated with that location. read more

This company is so mismanaged, it's downright disgraceful. They have the nerve to advertise "a value-based care model that is seamless and transparent," while insureds are left bamboozled and neglected. Let's be clear: this company is owned by HUMANA and operates from the same address. Since when do insurance companies administer healthcare? Their entire referral and care execution process is designed to avoid providing real healthcare, not deliver it. Every interaction is coldly transactional, failing to deliver actual home health care for our most vulnerable population. These patients deserve so much better. Let's be honest: not a single executive would ever use their own agency if they or their family needed care. It's appalling, and the way this company operates is a disgrace to the concept of patient care. read more

Heart bypass patient home therapy evaluated never told status. Therapist called but no show. 4 weeks of nursing visits completed at patient home and told "nursing doesn't care what therapy does or doesn't do" . Patient problem bc they don't remember what day it is. Patient under pain meds and scared. Great work One home care solutions China Grove looking to the East ? No just some professionalism and in house communication and patient well being would be nice read more

I had an awful experience with the RN that opened the case. I had back surgery so I had a big incision, I had pain, and my blood pressure medication was on "hold. I offered my medications for her to review and she refused to look at it. She did Not take my vital signs and did Not even look at my new incision which was Not healed yet and she read more

my wife recently started oxygen therapy and had the pleasure of working with Jamaic Higgens when my wife received her portable O2 generator. Jamaic was very knowledgeable, patient and kind. he was able to teach us the basics in use and offered a few pointers that we found very helpful. we are very happy with One Home overall, but Jamaic stood out. keep up the good work! read more

These people are the absolute worst. The guy they send out of assessment was a day late and then an hour late. The person they sent to help my mom with the bathroom had just had knee replacement surgery. Unfortunatly, they have the contract for Humana in the area so all real care agencies are stuck dealing with them and its caused an agency that could help to decline us specifically because of Onehome Care. We need multiple day visits and these idiots, who have nothing to do with that, somehow get paid just for other agencies work just because they have a contract. They really just suck. read more

Run away DO NOT trust your close ones to this comp they are unprofessional and there Nurses are incompetent and do not know what they are doing. There nurse changed my catheter and just left me to urine out blood for a couple days. I called the office and asked them to send someone out to help. They showed up at the wrong address of on numerous occasions I told them it was the wrong address and provided the correct address. I am ambulatory and susceptible to pressure source so the catheter is leaking all over me and no one can come and change it or fix the mistake that they've done They are very unprofessional. I would not recommend. read more

One Homecare Solutions - All blood - Home Health Care Near Me - Miramar, Florida

0 god forsaken stars. this is the most vile place i have ever had the displeasure of dealing with. it has been 5 weeks, 7 scripts later and dozens upon dozens of phone calls from myself and a pediatrician for them to still not have received the script or have any clue what to do. last phone call in regards to what my next action could possibly be I was hung up on. don't waste your time. like seriously. don't. waste. your. fxxking. time. read more

customer service & whoever takes the pharmacy and equipment orders is retarded ore stupid, they never call you ore the doctor to get any errors with the orders fixed mostly their errors and you never know till you call them to get an update. It's really a waste of time dealing with customer service because all they will tell you is to talk to your Doctor so he can add whatever plus info they need to complete any Order. read more

I am my dad's caregiver and One Hombound Solutions was suppose to do wound care. They were suppose to come out for the past two days after confirming twice and never showed. Last month they were suppose to deliver a bed and never showed after confirming 3 times in one day. Worst company ever. I calling the insurance company and telling them to drop them. read more

This company was referred to us for my mother while she was staying at Memorial West. The social worker gave me all the information, she sent the information to One at Home Broward. NOBODY CONTACTED ME OR MY MOTHER. We were expecting a home care nurse and a physical therapist. When I reached out to them I was told the Order from the hospital expired, send a new one from her primary physician and we did, they faxed it twice. Nobody in that office could find the faxes. After the doctor's office called them personally, they sent a person to evaluate my mother, after that NOBODY SHOWED UP EVER AGAIN.... now my question is who is paying this company for no services??? TERRIBLE TERRIBLE TERRIBLE DO NOT DO BUSINESS WITH THIS COMPANY read more

Oxygen equipment was delivered to my home for my husband who was in the hospital. They made me sign paperwork, but never gave me a copy. When I called to ask for a copy of the forms, no one could figure out how to do that. My husband then passed away in the hospital one week later. I called to have the equipment picked up, but told them a specific time within the only day (the funeral). I asked for 5:30 they came at 3:30. Three more calls and the equipment is still here. I can't wait to see the bill for equipment that was never used. read more

Can you give Les's than one star??? I swear a monkey could do a better job!!!! I called them saying I needed a new back pack because the one I had did not hold a charge for more than one, and a half hours. I was in a Dr's office, and it stopped working. So I had no oxygen for two hours. I called them for three days asking where is my replacement?? I gave up. These people either are not trained well or they are just stupid. I had no choice but to use them!! read more

The WORST company known to man. I've been caretaking an individual for FOUR years, and not ONCE did the person I'm caretaking receive ANY kind of therapy service. For FOUR years, this company has been neglecting their duties and to even be partnered with an insurance company like Humana, just to do absolutely nothing is disgusting. They always send documentation to Humana early and send documentation to the PCP late, and I get a denial letter from the insurance about a lack of a plan of care signed when the PCP office has multiple records of a plan of care being sent signed. This company is nothing but grotesque and lazy and I hope they get shut down because they clearly cannot do a simple job that is required to help a patient that has a stroke and aphasia. read more

My 97 year old mother fell down and fractured multiple ribs. After a stint in a rehab facility she returned to her ALF. She needed a hospital style bed and through her medical plan, Conviva/Care Plus, was ordered. Delivery was scheduled for November 25th. Someone from One Home called early in the morning and requested that the room where the bed was going into be cleared of any furniture. However, the bed never materialized even though during mutiple phone calls throughout the day they promised that it would be there in the afternoon. Needles to say there was no bed delivered and my mother sleep in a recliner. The following day I called One Home and spoke with supervisor Emilia who stated that the bed would be on the way soon. Tired of the run around I contacted Care Plus and they called One Home. Again, One Home promised delivery before the end of day and as of this writing no bed. This is the worst company I have ever delt with. Shame on Humana and Care Plus for using this company to represent them. read more

INCOMPETENT MONOPOLY. Stuck with them if a Humana HMO patient. You know theres a problem when the CSR recites where to call to report complaints [btw, it's into a swirling Medicare vortex never to be seen again]. Possible workarounds: ask Humana to join you in a conference call to OHC, ask your doc to resubmit request and lean on OHC. ask for MICHELLE, a supervisor -- worked once, never seen again. Upgrade to PPO with more/better DMEs. DIY equipment repair. OHC hires monkeys as employees...not even trained monkeys [which cost ten cents an hour more]. just script-reading dumb monkeys. As with other aspects of healthcare, "I deserve better." Especially with OHC. read more

One Homecare Solutions - Home Health Care Near Me - Miramar, Florida

they remain shockingly dreadful. it has taken 7 or 8 phone calls and still the equipment is not available to me. it took 7 days to tell me they were out of stock. something needs to be done with this crooked company read more

Terrible place to work ! Management very disorganized. Commutation with employees isn't the best, micro managing on everything.

Convia in west hialeal,Dr Julio Lopez Andujar ordered for blood labs to be done at home of Maria R.Martines, 5930 West 9th Ln,Hialeah 33012,since 4-15-2024,and as today 4-21-24,nobody has come to my house,or call at 305-828-3661 for let us know,when the service is goin to take place/ Acc No.1113218 DOS 04-15-2024 read more

One at home, Broward dual procedure back surgery, and Monique Jeannot, provided by HCA healthcare and Dr. Ritter after my wife's surgery, was excellent. Monique complied with specific requests by Lois, and was a pleasure to have in our home, Our highest compliments, Thank you. Monique is an asset to your organization. Thanks again. read more