Thomas was nice until he wasn't…read more I purchased a vehicle from Speedway Motors in November 2025 and paid cash. Before purchasing, I made it clear that I needed the vehicle registered in Georgia. Thomas told me he was looking into getting the car registered in GA for me and that he was trying to track down the title from the auction. It was only after I paid for the vehicle that Thomas told me the vehicle "apparently" needed an inspection. I have the text messages where he stated, "We do need to get it inspected apparently but we got the guys number and we will get it lined up for you," and then told me, "But youre good to drive it with the tag on it." I cooperated and told him to let me know when the inspector could come to my job in Pooler. When the title/registration issues first arose, I was willing to simply return the vehicle and get my money back. They would not take the vehicle back or refund my money, so I continued trying to work with them to resolve everything. Fast-forward almost 10 months, and I am STILL dealing with title and registration issues. On September 4, 2026, I contacted Thomas again because I wanted a complete paper trail. Thomas specifically asked me by text, "Do you need me to re print you your paperwork?" and I answered "Yes." I then went to the dealership expecting to receive the paperwork we had literally just discussed. Once I arrived, however, he refused to provide the requested paperwork, would not verify the address he had on file for me, told me he "didn't feel like talking to me anymore," and told me to leave the property. I complied and left. What bothers me most is that I have tried to resolve this from the beginning. I was willing to return the car when the problems first arose and receive my money back, but they refused. I then spent months trying to cooperate and get everything corrected. I don't expect anyone reading this review to simply take my word for it -- I've attached screenshots of Thomas's own messages regarding the Georgia registration, title, inspection, and his offer to reprint my paperwork before I arrived at the dealership. I have retained my title, proof of purchase, text-message history and other documentation. I have also obtained an incident report documenting the situation and am pursuing the appropriate consumer and dealer-licensing complaint processes. Being nice while someone is purchasing a vehicle is easy. How you treat that customer when there's a problem after you have their money tells the real story. Based on my personal experience, I absolutely cannot recommend this dealership.

My experience with Speedwaymotorssc.com in Hardeeville SC was outstanding!…read more Customer service I received from Thomas and his assistant was above and beyond excellent. The entire process was painless and stress free. I cannot express enough gratitude and happiness I have with my purchase decision. I was highly satisfied with the overall outcome! Thomas is a straight shooter, very approachable, knowledgeable, and friendly. I would definitely recommend my family and friends to their business.

Mr. OC and his staff work so hard to make great customer experiences!…read more I can't imagine a better buying experience than the one we had with Mr. OC! We are all trying to dig out of the "instant gratification" mindset in the midst of difficult times for businesses and individuals. Even with so many obstacles, the staff at OC Welch works tirelessly to accommodate service and purchase needs with diligence. Mr. OC invests in both community and individuals without fail and I'd rather do business with someone like that!

Positive - Lincoln Sales Department. Professional, friendly, and HELPFUL…read more Negative - several basic customer service principles and Lincoln service department. 1. Inability to communicate with Lincoln customer, 2) Inability to honestly communicate with Lincoln customer, 3) Problematic oversight of service for customers Lincolns. We dropped our Lincoln off for simple routine service late September. Our Lincoln sat on the OC Welch lot for ten-days with zero service completed. No one from the dealership has explained why that occurred. We asked for three service items (through their on-line service portal) 1) burned out front door speaker, 2) oil service, and 3) tire rotation. Communication issues - I emailed the son of the owner in mid-September for his assistance with our Lincoln service. He never replied to my email. I then emailed the owner who did respond and assist - thank you. I had to call each week to find out the status of the service. I called twice the second week because no one responded to my vmail the previous day. One of the unprofessional issues was when the service tech called me final day. His tone was arrogant and he was dishonest about the service issues. Unacceptable. Bottom line - OC Welch Lincoln service department jerked us around so much they lost not only a continuing service customer but also a new Lincoln sale.