My experience renting from this company was god awful. They never answer their phones or follow up…read moreif you leave a voicemail, and they kept 400 dollars from my security deposit for breaking one of the blinds in my room, only there were no blinds to begin with, I BOUGHT them. When asked calmly about negotiating that price the owner of the company said, "take me to court!" completely unprofessional, do NOT rent from here!!

I felt like I had to write this so that the next tenants to rent from them would have a better…read moreexperience. I just left an apartment that was managed by this realty company. I loved the apartment from the basement to the balconies it was great. What I didn't appreciate was the experience with Edge. First incident: My roommate and I lived there for 2 years and we didn't have window screens so mosquitos and flies were flying into the apartment by the masses. We sent a request to have them added in the Summer. It never happened. My roommate and I logged into the portal we use with them and saw our request was canceled. We never requested that. Yet somehow months later in the WINTER, maintenance, who came to replace a door for us that had a hole in it, came to check the windows as well for screens... We said that would have to wait for the warm weather again because we had to insulate the windows which was recommended since the apartment had drafts from everywhere and had poor insulation. Yet they never came back. And according to "Section 410.551 - Screens for Windows The owner shall provide screens for all windows designed to be opened on the first four floors opening directly to the outside from any dwelling unit or room unit provided, that in an owner-occupied unit, the owner need provide screens for only those windows used for ventilation." We have been like that for two years... Second incident: I reached out through their portal and called their emergency number when a faulty smoke alarm was triggering all the alarms in my apartment. It was a wired alarm and didn't know what to do. When reaching out to the two emergency options (a phone number to call or a message in the portal to submit), no one replied until the next day. The faulty alarm kept going on for hours into the night and I didn't want to break it and be liable for something that isn't mine. My question is why have an emergency contact number and portal if they don't work? And judging from the other comment on this page it seems someone had a similar issue of no response. Last incident: When we were about to move from that place we had some realtors notifying us via text that they would be taking pictures of the apartment. The thing is they texted my roommate and another number that wasn't mine. I never got that notification and my roommate was traveling at the time. So while using the restroom, two women were walking around the apartment and knocked on my BATHROOM door. I was both shocked and embarrassed. After discussing it they realized the mistake and apologized although I must admit they didn't seem to care about it all that much. I was upset but mistakes happen so I brushed it off. But in the upcoming weeks my roommate texted me two more times on different days telling me that they had texted the wrong number again to show off the apartment. Do they not have the information correct in their system or are they that careless with it? She had to text them back stating they were texting the wrong number. When they finally got it right, I was exchanging messages with one realtor who asked if they could come in at 1130 AM one day. I agreed on the time, yet they walked into the apartment at 1105. I was upset because I was working from home and had important information out. So I brought up the time and she stated that she was correct. But after checking her texts she saw she made the mistake. I am giving it two stars just because the portal feature was great, but I've moved around Boston and this was my least favorite experience on management. Part of me feels it was because the apartment was located in an area filled with college students and brushed it off as just other kids coming and going. But hopefully, this may provide some insight into the areas that need work.

Tim at CJL recently helped us with the sale of our family home. It was an unusual property and he…read moredid a great job of marketing it to the appropriate buyers. He worked very hard throughout the process, keeping us informed every step of the way. We were surprised at how fast things happened, but all for the best. Tim's professional and friendly manner made him a pleasure to work with. I would not hesitate to recommend Tim and CJL!

We have had a great experience with CJL over the past 4 years. The team is always responsive,…read morefriendly, and happy to help in a timely manner. Shout out to Caren K. who has been a huge help with our lease renewal, always making sure we stay informed and updated throughout the entire process. Overall an excellent team to have as a renter in Massachusetts!

I recently rented with South Boston Property Managers and had a great experience. My property…read moremanager was very communicative and always very responsive. I had to leave my lease early due to a surgery and relocation and my property manager was supportive with every step of the way. They were able to work with me on both ends of moving in and out to make sure every need was met. This is high quality service and it was greatly appreciated!

I found my previous apartment at the perfect time. From the start, Craig communicated clearly and…read morewas very understanding of how stressful moving can be. Throughout my year as his tenant, he remained honest and respectable. He was quick to assist with any maintenance or household needs. He ensures the property is well maintained and is always professional. I've had no problems with him as a landlord and that can be difficult to find in Boston. I would safely recommend leasing with him!

it's absolutely impossible to get in touch with the Rotenberg company. It takes weeks for them to…read morerespond to your emai/ phone call. waste of my time completely. they are simply ignoring my requests . I am the owner of one of the condo in the building that is managed by this company. Also, they are not part of the better business bureau so can't file the complaint there.

I own a rental condo at the building managed by Rotenberg. They are very helpful, always oriented…read moreto building issues and I have never had any problems dealing with them. Julia especially is the best person to deal with. Very professional and knowledgeable. Every management company is different. I own 3 other condos in different buildings and don't make me start complaining about other property management teams. Rotenberg so far the best (at least on my investor's prospective). Great management company would definitely recommend anyone coming by this as they're service us truly exceptional.

This is the worst Management I've ever experienced. They didn't clean the house before we moved…read morewith the new roommates, it took 2 months for them to send someone to clean the house after we stopped paying the rent. Also, the Landlord didn't sign the lease with his real name, he just put his initials KJ. He never paid the bills, he never fix anything that was broken or not working at home. Please don't rent anything with this Management Company

The property manager was very helpful in resolving plumbing issue in my condo in Newton.He was…read moreattentive and sincere and work very diligently from beginning to the end

We have been dealing with a gentleman named Jerry. Jerry is so quick to respond to all requests we…read morehave put it. if he does not call us the same day to arrange something he shows up and has made sure that the maintenance required is addressed. So much Better than Andy who we use to deal with from the last property management who could care less about the state of the grounds or the people working so hard to live in this building. Jerry really is taking steps to make this building a better place to live. I finally feel like the building is in the hands of someone who cares about the living conditions of the tenants. We LOVE JERRY!!

I moved into a rental in Hyannis that the previous tenant had cats and disgusting carpet…read more They did provide a carpet cleaning prior to my move in but didn't remedy the cat urine smell. The manager Andy proceeded to push on me it was my issue now because they did their part. The new maintenance company is trying to get another cleaning in but probably not going to fix the deep urine issue inbetted in carpet. Zero accountability. Zero care. Stayed in hotel last night. He could care less.

I have been very impressed with Kyle Cabral and his team in their high competencies in managing my…read morerental property. As someone who used to manage my property (from long distance), I knew the pain and efforts involved in dealing with tenants...and honestly..after a few years, I wanted nothing to do with managing a rental from far, far away. I remembered calling and leaving a voicemail message with Southpaw about my desire to find a property management company to help me rent out and manage my unit...and..to my surprise, I got a call the same day back..and all within several hours when I totally wasn't expecting it! Within a few days...I worked with Kyle to sign my rental agreement, provide him information and access to my rental unit...and the unit was already rented out...all within 24 hours of signing my agreement to have Kyle manage my property! Wow..I was impressed! What impressed me more was Kyle's ability to manage rental properties. He took great care of tenants and property owners alike. He's fair..and not just siding with either side. He is not hesitant to tell me as an owner what I needed to do to make sure my tenants are happy (and he's happy to do the same to keep me happy dealing withe thing from repair to HOA as well). I am also very happy to see that...with Southpaw...the need to manage my rental property or handhold anything..is pretty much nil! Kyle took care of everything! And..I just saw..that I recently gave a consent to continue renting out my unit/extend rental offers to my current tenants..and he already had them signed extending for another year of rental at my unit ahead of expiration of an existing lease! That's a testament to Kyle and Southpaw's competencies and proactive approach to management! I love it that..for once..I can really sit back and trust that Southpaw can handle my rental on my behalf! For a long while, I worry about having to sell my unit if the property couldn't be rented out..but with Southpaw...I didn't have to worry about sale of my property anymore..because true passive rental income from this property is now a reality for me!

We had the pleasure of working with Boston Capital Management for the past four years as tenants…read morefor one of the properties they manage. I can't express enough how wonderful Kyle, George, and the entire team at Boston Capital Management have been. They are professional, courteous, highly communicative, and respond quickly to any needs. Thanks for a wonderful renting experience.

Andres and Mario did a wonderful job on my kitchen cabinets!! they were so upbeat organized…read moreprofessional and respectful they even cleaned up an plugged my appliances back in!! Those men are fantastic and hard working! Thank you

Avoid renting from them at all costs. Main door to my building has been broken for weeks, meaning…read moreanyone can enter without a key as it does not lock. I have reported this multiple times. They continue to ignore my requests and have even deleted them from the portal. Their lack of urgency and care for a safety issue such as this is horrible. Do not rent from them.

The team at Green Ocean is incredibly knowledgeable about the local market. They've provided…read moreexcellent advice on pricing and strategy, helping me achieve the best return on my property.

Extremely unprofessional experience with Green Ocean Property Management. I had three separate…read moreshowings scheduled, and every single time the appointment was canceled after I had already arrived. There's no excuse for confirming appointments without properly coordinating with tenants first. This shows a complete lack of organization and respect for people's time. After multiple wasted trips, it's clear this is not a one-time mistake but a pattern. I would strongly caution anyone considering working with this company--expect poor communication, unreliable scheduling, and unnecessary inconvenience.