Very disappointed in our experience with One Call Plumbing. We have a rental property that we own (we live out of state) and we had a problem with a sewage smell coming from the basement. The technicians arrived on a Friday afternoon, looked at the problem, and left, without calling us. That evening they called after they had left the site and told us that they could run a camera to determine the problem. Once they did this they called to explain the problem and said that they would contact us back in 15 minutes with a quote. The NEXT day they finally called with a quote, which would involve some work with digging up the driveway pad (in the range of a few thousand dollars). When I questioned them about the billing and why we were charged for two trips, when we felt as though they should have contacted us during the initial visit the representative got upset. He said that he would not do the work for us. He then called my husband, told him never to call their office again, made a disparaging remark about me being a female and hung up. As someone who works in contracting and customer service I was pretty appalled at how this conversation transpired and did not think it was unreasonable for me to question the billing for two visits.
That afternoon I called a different company who came out for a free estimate, they identified the problem, which was fixed with a far less invasive process, for a fraction of the cost. They also said that the clean-out cap was damaged by One Call Plumbing during their inspection. This was unavoidable due to the initial installation, but One Call Plumbing never provided us with this information during any of our conversations with us. Had the second plumbing company not told us about this, we would have never known. read more