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    On Track Garage Doors

    5.0 (1 review)
    Closed 7:30 am - 5:00 pm
    Updated 3 months ago

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    Response time

    3 hours

    Response rate

    100%

    Services - On Track Garage Doors

    Damaged garage door repair

    Garage door cable repair

    Manual to automatic door conversion

    10 More Services

    Garage door gap repair

    Automatic garage door installation

    Garage door keypad repair

    Garage door opener replacement

    Garage door or opener repair

    Garage door roller repair

    Garage door safety sensor repair

    Garage door spring repair

    Garage door track repair

    Stuck garage door repair

    On Track Garage Doors Photos

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    2 months ago

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    Building Specialties of Carolina

    Building Specialties of Carolina

    (2 reviews)

    They installed my garage door a few years back, and the arm the chain rides on came off my house…read more Called them for a repair and was told they do no repairs at this time.

    Our family did business with this company when we built our house. We purchased our fireplace and…read moregarage doors from them. Our experience with them while we were buying big purchases were good but then 1 year later we had a problem with our garage door not opening due to a recent storm with severe lighting. We live right next to my parents house, not even 30 feet away, and they had the same problem. My husband called the company to request a service call and spoke to Lori, who from the beginning was extremely short and rude with him. Lori said that the service charge is $65 and we asked if they were work with us since both the houses (our house and my parents house) were so close together and had the same the problem. Lori rudely said no and my husband requested to speak a manager or supervisor who my have more pull to make such decisions. The Manager, Jim, also said no to this request (even though we just spent at least $5,000 with them personally and my husband had just used them for a job he did and spend $4,000 not even a month prior to this) and said he couldn't work with us at all. My husband said he was disappointed in this decision but we would still keep our appointment for our house to have a service call that morning at 9:30. 5 minutes later Lori (the rude customer service lady from the beginning of this whole fiasco) called my husband and informed him that she cancelling the service call and we would have to call another company to do the repair work. When my husband called and told me all of this, I personally called and when Lori answered the phone I was very nice and asked to speak to Jim, the Manager. She then said who was speaking and I gave her my first name and then she asked if my husband had just called. I said yes and again asked to speak to the manager. Lori informed me the Manger, Jim, was in a meeting. I asked if there was a better time to call back to reach him. She curtly replied NO. I asked if I could have his voicemail or his extension so I could try to reach. She, again curtly, told me she doesn't give his number out and my only option was to leave a message with her. (the rude lady who I am sure was going to deliver my message) While we did have a positive experience with this company when we purchased our items, it seems like when its a smaller matter like a repair their costumer service leaves a lot to be desired. Or it may be that we crossed paths with 2 individual people who were a EMBRASSMENT to this company (Lori and Jim)

    On Track Garage Doors - garage_door_services - Updated May 2026

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