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    On Top Gutter Protection, LLC

    1.0 (3 reviews)

    Services - On Top Gutter Protection, LLC

    Gutter cleaning

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    Lowe's Home Improvement - Tools Arr Arr Arrr

    Lowe's Home Improvement

    (54 reviews)

    $$$

    I am writing this complaint regarding the fence installing company LOWES is using R E Connors…read moreConstruction Ltd. History: I paid in full $6,412.50 on March 12, 2026. I informed the sales rep / Justin Kukuruda that I would be traveling from March 17th and returning to Pittsburgh on April 8th. On April 8th I called to get the status of my project. (614.826.4734). I spoke with Josh who was unable to help me; he gave my call to Paige (scheduling department). Paige informed me that they are "waiting for materials" and that the rep. Justin did NOT need a permit from the code enforcement office (Penn Hills, PA). I told her that was wrong. I had a personal visit with the Penn Hills Code Enforcement officer prior to meeting with Justin. The Officer gave me the necessary form to complete. I gave that form to Justin during our meeting (March 12th). I told Paige the form is necessary and asked where it is? Paige said she would contact Peggy, who works with Justin and get back to me on the next day - it was about 4:36 and she said they close at 5 p.m. I called again (twice) on April 9th (no retun call from Paige or Peggy). So, I called. I was informed via Paige that Peggy postal mailed the Code Enforcement form due to the fact the Enforcement office will not accept on-line payments, etc. However, Paige (I guess Peggy as well) did not know when exactly Peggy mailed the form. And, that although that form is time sensitive, it was "just put in the mail, she thinks" without any tracking information. I questioned since we are about 4 weeks since I've fully paid; why is there no definitive information on the status; why is no tracking on this form? After speaking with Paige, I immediately spoke with Justin who is the Chief Code Enforcement Officer for Penn Hills. I explained the reason for my call and he was good enough to check three places; only to discover there was no form reveived in his office for my project's address. I also asked Justin if those documents are usually tracked in the mail; he said , "yes" most all companies track those types of documents. . As of April 15, I had not received any call back, any communications from Peggy. So, I called again on April 15th, this time Annie answered my call. I explained this history of my calls/questions. She put me on hold and said she attempted to connect with Peggy - she did not. Annie stated she will communicate with Peggy and that (again) Peggy will get back to me. Peggy (again) did not. On April 16th, I spoke with Justin the Chief Code Enforcement Officer in Penn Hills at the end of the day. I again asked him if his office has received the Code form / communication from R E Connors Construction Ltd. for my address. Negative. I then called (614.826.4734) twice; neither of the calls were answered; no option to leave a voice mail (perhaps that number has caller ID?). So, another day went by with no call back from Peggy or anyone. If Peggy mailed the Code Enforcement form even a few days past March 12, it should have arrived by now to the Enforcement Office. If Peggy made up a story that she mailed it - only after - my inquiry on April 8th - still it should have arrived by now. It seems to be an impossibility to get, the truth and/or a customer courtesy call (from Peggy) about the status of a fully paid project - WHY? - it's been 35 days as of today. It would be appreciated if some professional in authority would connect with me about the status of my fully paid project. When I met with Justin Kukuruda (Connors Rep) on March 12th, I explained I do travel a good deal, and that timing of this project completion was very important. Hopefully, someone in authority will respect that and get back to me with updates and actual information. I don't feel that any customer's questions or concerns should be repeatedly ignored. Or, have to keep calling without acknowledgement or resolution. Lowes/Connor Estimate #: 660-2

    Just a great experience at Lowe's working with my dad on an issue with custom blinds that were the…read morewrong length. It was a factory issue. Wade was very helpful at the return desk and Patrick and Ryan helped with the reorder. I can't thank Ryan enough for his help and patience as well as answering all mine and my dad's questions. Great job guys!

    On Top Gutter Protection, LLC - gutterservices - Updated May 2026

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