The company responded well to the initial call and I was told an estimate it would require the excavator and the job would be $2700. It was decided that it could be hand dug and the hole took a short amount of time and they changed a small fitting and refilled the hole. The estimate of $2700 remained even though the excavator was not used. The crew arrived at 9 am and spent most the morning in the truck. The additional helper did majority of the work where the other gentleman sat and in the truck. I was disappointed that the decision to change from excavator to hand dug was not communicated as I would have gladly dug the hole to save money. I called and talked to the company and they offered a 10% discount which is helpful. The work on the job was completed with no issues but the price of the job regardless of the excavator or by hand was not communicated very well. read more

Had a problem with our HVAC system. They came out on time but seemed very unfamiliar with our Lennox system. I had to explain how to use the thermostat. After a long time the technician said he couldn't figure out what was wrong and left. At least he didn't charge me for the extended time just the visit. Another HVAC service company later found a broken wire that was the cause. read more

These guys were able to schedule us quickly. Good quality work at a good price. Greg was very professional and friendly. This will be our go-to plumbing company. read more

Excessive costs! My furnace was acting up and not working properly. I called On Time Plumbing because of the good reviews on Google. The technician arrived within the scheduled time window during normal business hours and figured that the filter of the returning air in my house was clogged. Took him less than 30 minutes to get the filter changed and the unit cleaned up. And btw, I provided the filter. My jaw dropped when he presented me a bill of $264 which included $99 dispatch fee!!! He also tried to talk me onto a service plan which would ne $30 less for 2 visits. What kinda business attitude is that and why not being transparent about their costs! NEVER AGAIN!!! read more

Jason c is the ultimate professional. On time plumbing provided same day service at a fair and reasonable price fixing the main sewer line and toilet. I will definitely refer to family, friends and neighbors. There aren't words that can adequately express our gratitude. thank you Jason and ON TIME Plumbing. have a blessed and Merry Christmas, and a prosperous New Year. read more

On Time - VERY HAPPY CUSTOMER - Plumbing Near Me - Maize, Kansas

If I could rate zero I certain would! I used On time Plumbing & Heating via my home warranty (American Home Shield) for a simple dripping faucet. The drip was minor (less than a table spoon during an 8 hour time frame); however, we are preparing to move and I wanted the drip stopped. The tech said we had sediment in the screen, so he cleaned and replaced the screen. The result...our water pressure was DRAMATICALLY reduced and the drip was SIGNIFICANTLY increased (a drinking glass was filled in three hours). When I called to have someone return to correct the issues I was told they could come between 8 and 4 two days out. No rush for their error and no apologies for their error. Needless to say, I contacted American Home Shield and informed them of the issue (they were less than helpful); however, I informed them that they should reconsider using this company. I may or may not be out my home warranty deductible for this visit, but I will get the problem On Time Plumbing created (and intensified) with a plumber I select! Shame on you, On Time Plumbing & Heating for poor workmanship and poor customer service!!! read more

The so-called "plumber" that came out cut a hole in the ceiling to find a leak. He did not find it, and left the hole for me to have repaired. Told me i would now need yo remove linen cabinet to find leak. I did not, and sent him packing. Before repairing ceiling, I called a non-American Home Shield plumber who found the leak upstairs, and he did not need to open downstairs ceiling to find it, nor did any cabinetry need to be removed. read more

WORST experience in my 53 years. American Home Shield only has this plumber. Tried adding things that have NOTHING to do with code HUGE mark up on everything from a permit , which they never pulled to do any work, to a pan. TRIPLE the price was told they can charge whatever they want I have to use them it's home warranty. NOT. Hired a local licensed plumber got the job done CHEAPER even paying $500 for the parts then these yard birds were charging for "code" work. Huge scam. Horrible company. Filed my complaint with the CIB. read more

Terrible service. I used them through Home Shield (thats another terrible company) they never resolved my issue. We have 3 bathrooms and one was clogged the other 2 fine. The technician blamed it on roots. If it was a "tree root" problem none of the bathrooms would drain. He refused to do anything further because of "roots"! NOT A GOOD COMPANY!!!! the 30 day garauntee is worthless. read more

I had a busted pipe. The busted pipe was under the house in the crawl space. Initially the crawl space was full of water. I pumped out as much water as I could. Yet, there was still some water on the surface of the dirt floor in the crawl space. I first contracted with another plumbing company. They came out two or three times. They would not go into the crawl space. They didn't want to get wet and dirty. Finally, I fired the first plumber. That's when I called On Time Plumbing. They were out in 24 hours. The two plumbers assessed the problem. Got to work. Problem fixed in less than two hours. Yes they got wet and dirty and cold. But, being the professionals they were they got the job done. No excuses. The professionalism and emphatic approach was not only impressive. They cared about the people who had been without water for over three days. Finally, I have been working with this company for years. I have never had a bad experience. The job that exemplified this company's professionalism was the cold, wet, dirty crawl space job. I can't thank these guys enough. PS: The price they charged was extremely fair. read more

Mark was not on time, not professional, charged for items that were not done, and the job itself was done poorly. He initially ordered the wrong heater both size and type natural instead of LP. didn't clean the area where the old furnace sat or allow me to instead said"can't see the dirt now" when I called and spoke to the office manager Dave his response was he's a master. There was no apology only that he would send a refund for the parts Mark charged for but didn't install. By the way I also have a contractor license for air conditioning I don't practice due to health reasons this company is everything I despise in a heating and cooling company in it for the quick buck slap a band aid on it rather than fix the actual problem I know they will never set foot in my residence again I strongly suggest you listen to what I'm telling you. read more

I used this company via American Home Shield twice. Both experiences were horrible. Don't let the name fool you...They are anything but "on-time" the technician was supposed to arrive between 12 and 4. Showed up at 5 without a call to let us know they would be late. Tony the technician mis-troubleshot our problem and reported the wrong info to the insurance company. One-time' s customer service leaves little to be desired. We were told " whatever dude I don't know what to tell ya" and hung up on when we confronted them on their mis-diagnosis. I know it wasn't troubleshot correctly because 2 other companies found it to be a totally different problem....wont be using this company again...they wasted my time and money. read more

This company has HORRIBLE customer service and even worse communication skills. When we called to make an appointment they informed us that we needed to be available for a time window of 8am to 6pm on a Thursday. We have jobs, and can't just take a day off to sit around and wait for someone, but they REFUSED to give us a smaller window, and when we requested a later time were told they couldn't make any time requests. So on the day, we made arrangements for someone to be at our house all day. When I got off work at 5:30- STILL no one had called, made contact, or showed up. When we finally got a call from their plumber, he stated he was told NOT to come until later in the day, which, granted IS what we asked for, but were told wasn't possible. This is horrible communication, had we know they WERE able to put a note in our request, we could have saved someone from sitting around the house all day. When we called to address this, we received no help, and all they did was make excuses. HIGHLY DO NOT RECOMMEND. read more

Willy & Jake were very courteous, professional & accomodating. They completed the job in record time. Will definitely recommend them io the future. read more

I got these guys through American Home Shield. While AHS is a nightmare to deal with and couldn't care less about anything other than getting the warranty premium, Tony made it happen and got my heater running with the outside temp at -15 and indoor at 38. AHS might have gotten something done a week or two after the pipes burst (which they wouldn't have covered). Because of Tony, I will use them after the home warranty expires and I have a choice. read more

I absolutely love On Time Plumbing & Heating. The plumbing division practically lives at my house. I was provided with a warranty when I purchased the house 3mo ago (thank goodness), and OTPH is contracted through the warranty co. So far, the plumbers have been at my house AT LEAST 5x's for various issues that keep arising. Because I have had so many issues, I have started replacing things (like my sump pump) before they break. Obviously replacing a sump pump "just because" is not covered under warranty but because I like the company (the 3 different plumbing technicians and the dispatch gal - Liz) so much, I choose to continue using them even when I don't have to. I have also used OTPH on my hvac unit (liked that tech too). The technicians are always super nice, resolve the issue on the first visit, keep me informed of what's going on, their visits are quick, and they're on time! Most recently, my garbage disposal started leaking, and I didn't notice until there was water on my basement floor. I was freaking out about mold. The tech told me to call my insurance co and have them send someone to inspect for mold. I would have never thought to do that. I highly recommend OTPH! read more

I received terrible customer service and would NEVER recommend this company unless you have 4 hours to sit at home waiting on them to show up. Unapologetic and I was told I probably should call someone else after they claimed a timeline that was false-they entered it as a missed appointment after lying to the warranty company so I spent 30 more minutes of my day arguing about having to pay an additional $75 service fee that this company nearly cost me. I recommend you find a company in town that is more professional and respectful of people's time. read more

DID NOTHING. UNPROFESSIONAL. Had a kid come over because of a stoppage. He looked at it and pretty much said he couldn't do anything, because he dint have the right tool. He also said he had to contact the home warranty, because he saw a broken pipe. Needles to say, he never called home shield, dint get back with us, wasted the entire day waiting on him. Had to call the home warranty, tell them what happen and they are sending another company, and they can't get to us until Friday. So, instead having everything fix Tuesday, I now have to wait until Friday, not being able to use any pluming and a house that smells like sewer. They are definitely ONE TIME PLUMBING, because I will never have them in my house again. read more

The cable company does not even give you such an open window for an appointment(between 8-5). Four thirty today after me reaching out twice, we were informed that the tech is still busy and now it will be after 5. Thanks for providing the customer service base, as in the lowest form. Still waiting-5:06 and no call from Jeremy-who ever that is? read more

I used this company via my American Home Shield warranty. Originally they were unable to schedule me in until tomorrow but since I had no heat they were able to fit me in, I was told some time between 12-4. They called at 1:00 said he would be at my house in 20 minutes (I got here in 15 & he was waiting on me). He quickly found the problem, showed it to me and explained the issue, fixed it in 15 minutes. I couldn't be happier and will definitely used them again. read more

Would give negative stars if I could. Don't believe any of their 5 star reviews. They reduce your bill if you give them a good review. Found a "leak" and tried to charge me $2850 for a new condenser and code updates that wouldn't be covered by my home warranty company. Another contractor came out and there are NO LEAKS in the condenser, only in the A coil, that would be covered. Stay as far away from this company as possible! I wouldn't recommend them to my worst enemy. read more

Via American Home Shield they replaced a hot water heater. I paid an additional $770 to 'bring it up to code'. I did not receive an itemized list of the up to code part. I have been calling and calling to get the list and still don't have it. The work was done 5 months ago. I'm suspecting that the work either wasn't done or isn't to code. read more

This company was dispatched as part of my home warranty with American Home Shield. My heater was not blowing out hot air and stared Tuesday night, I notified AHS and they referred me to One Time Plumbing and Heating. They called me Wednesday morning and said it would be Friday before they could see me. I explained that I had a new born child in the house and that did not matter. Upon further checking I found the problem to be with my limit switch, it had an open line. I tap it twice and it started working again. On Friday when the technician looked at it, he said that there was nothing he could do about it since it was working. He went over the 3 ways that would cause a limit switch to fail and told me that I should not have messed with it. I explain to him on 2 separate occasions that I had a new born child in the house, as he started to talk down to me and with attitude, I said look Man, I don't think you are Fu*#ing understanding, he then said that I could not talk to him like that and left. Granted I should not have dropped the F bomb, but since I was not using it personally, I don't see the issue. I am not sure if the technician that was sent even understood the process of troubleshooting since he refused to do anything. I notified AHS and they have refunded my service fee and have assured me that this so called company would not be used again. read more