I used On Parade Dry Cleaners Solihull to clean my wedding dress, but they damaged my dress by breaking the fastener at the back. The manager had checked the dress so I only discovered it was damaged when I got home. When I called to discuss the problem with the owner she said " I had blown the matter out of proportion". They not only damaged the fastener on my dress but they put it on display within the shop, without my permission and said " I should feel privileged" to have it on display . I didn't mind that they had displayed it or that they had damaged it, accidents do happen, but in trying to rectify the matter, no apology or compensation was offered. I have since negotiated with the owner after being sent a hotel mending kit and two metal hock and eyes, that they will pay for the dress to be mended. Not the service you expect from a professional establishment? read more