Amazing service! On time and accurate service from a friendly, good looking veteran! Highly…read morerecommend!

Great service! Pricing was manageable. Answered questions clearly and knew what he was doing.read more

I definitely recommend Veteran Garage Door to anyone needing repair! They were fast, the tech was…read morecourteous, knowledgeable and made the repairs in about 45 minutes! They were also fairly priced!

I tried to schedule service with Veteran Garage Door Repair via Yelp over the weekend and was given…read morea specific arrival window time through what appeared to be their normal scheduling process. It was not clear that I was interacting with an AI/automated system. Here's the message, which sounds quite convincing: "I've got you down for today with a preferred 10-12 PM arrival window... That window is a preferred slot, and someone from our team will be reaching out shortly to confirm the exact arrival time." When I heard nothing back and later called the company directly to confirm, they told me there was no appointment for me in their system--and that the time I had been given was never actually available. So, on the plus side, their AI appears to have excellent imagination. Unfortunately, imagination is not ideal in a scheduling system. This caused me to lose time finding a company that actually had availability. Still, if an automated system is going to schedule customers, it should probably be clearly identified, connected to the company's actual calendar, and limited to appointment times that exist in this dimension. I can't comment on the quality of their garage door repair work because I never made it that far.

Deb was super helpful. Braxton came on time and quickly identified the problem and repaired. Very…read morehappy with the service received.

Had a broken spring and the door would not open. Called Southwest and spoke with Deb who knows her…read morestuff! The service tech came out the next day as promised, got the door open and ordered a new spring. Came back 2 days later and installed the new one. Service I would rate as excellent. Cost was about what I expected - $500.00 for the new spring and installation. Would I use this company again? Yes

My husband is a former truck driver who actually drove into the garage door ‍ After our meet and…read moregreet with Austin, it was his friendliness, grounded, non-salesy/non-rushing type attitude that won me over, and I didn't care about price. I wanted real. As a Realtor, I'm careful about who I refer to my clients, and I would confidently recommend Pro Garage & Gates. Austin is professional, responsive, honest, grounded/down to earth, and the quality of work speaks for itself. He made the process smooth from start to finish and communicated clearly throughout. It's hard to find people who are both skilled and dependable, and he definitely is. As a final note, his price was fair and more affordable than the other quotes, as well as an improved customer service experience than the other companies bidding for the job. Thanks Austin!!

Austin reached out to me by text and by phone. He explained the process in plain language. Austin…read moreexplained the pricing. He gave me an verbal estimate as well as a copy of the estimate in writing. Pat, the technician was very friendly and knowledgeable. He finished the work quickly. I strongly recommend this company.

This company contacted my fiancé and I after he asked a question on Yelp…read more They were very detailed in their response, so we booked an appointment with them for the next day. We got an earlier time due to a cancellation. Isiah P. arrived promptly within the timeframe and got right to work. He diagnosed and gave us an estimate on the repair for our garage door. We gave him the authorization and he had the repair and inspection of our garage door done in about 15-20 minutes. Isiah was very kind and explained everything that he did. He also explained their warranty service on the repair as well! The pricing was fair and we highly recommend this business! Thank you Isiah!

From the owner: We offer free service calls seven days a week, with same-day service available throughout the…read moreDallas-Fort Worth Metro area. All of our technicians are company employees who are fully insured and bonded, ensuring reliable and professional service with every visit. Our team specializes in garage door repair, service, and installation--including fixing doors off track, loose cables, spring replacement, opener repair, new door installation, and routine maintenance or tune-ups. We only recommend the services you actually need and are always available to answer any questions. Local, same-day service is available every day of the week, and we also offer emergency service at no additional charge for nights or weekends. All labor, parts, and installations are backed by a full warranty, with lifetime warranty parts available. In addition to Dallas-Fort Worth, we proudly serve Texas City, La Marque, Dickinson, Santa Fe, and Hitchcock.

I found about this place on Yelp and am so glad i checked here!…read moreMitch came out on Oct 31 ahead of schedule. Note that this was the day that it was pouring down rain and power was out at my house and his place of business. He gave me the best price, straight up, no sales pitch or any other of the extra 'stuff'. His people showed up right on schedule and spent the day installing my new door, track, etc, which. by the way, has all been working perfectly. I highly recommend this business!

They were prompt, but in my opinion, they were excessively expensive. The garage door opener at a…read morerental unit that I own quit working. Their diagnosis was that the garage door opener was old (yes it was approximately 21 years old) and tired. Tired? They recommended replacement. They installed a new Chamberlain 3/4 hp garage door opener for $1,138.50 which included a "service fee" of $38.50 which I assume was for inspecting the door and lubricating it, which it needed. They did not break out the cost of the opener and labor so here is my analysis using Lowe's for a comparison. Lowe's has two Chamberlain 3/4 hp openers. The lesser valued one is $279.00. The higher priced one is $319.00. Both have battery backup for opening when the electricity goes out. Lowe's will install for $139.00 per their ad, so highest price for the Lowe's Opener is $319.00 plus $26.32 sales tax plus Lowe's installation cost $139.00 labor being a total of $484.32 if installed by Lowe's. The installer contacted me at 10:03 AM, being the start of the job I assume. I do not know what the inspection and lube job cost as the invoice is not itemized but they installed, inspected, and lubricated the garage door opener by not later than 12:14 PM being the time stamp on "Garage Door Service & Repair('s)" email conveying the invoice to me, being a total of 2 hours and 11 minutes per telephone and email records. That is approximately $299.63 an hour. I note that the identification headers recorded on my telephone list "Garage Doors & Gates", "Garage Door Service and Repair", Yelp lists "Accent Garage Doors", and the Invoice lists Garage Door Service & Repair". So I suppose the Vendor was "Garage Door Service and Repair". So is this one business operating under several names? Comparative estimates I obtained by telephone after the fact for the job were between $600.00 (Lowe's $484.32 online) and $1,200.00 so they were at the top of the upper range. That said, I would go with Lowe's deal next time and likely save between $400.00 and $600.00.

Came out right away! Recommended we wait to do a costly repair until it was necessary. Answered all…read moreour questions. Kind, courteous and efficient!

David was quick to respond, quoted a good rate, arrived when he said, professional installation in…read morea timely manner. I know because I personally installed the one on the other door. No up sale for additional services.

I originally left a 5-star review after paying $350 on April 9 to have a garage door spring…read morereplaced. Unfortunately, I have to update this review due to a poor follow-up experience. On April 20, the garage door became stuck because the cable came off the track. I reached out multiple times throughout the day and received no response. At that point, the warranty becomes meaningless if the company cannot be reached. I had another garage door company come out and paid for a second repair, to replace the now damaged cables. They confirmed that while the spring replacement itself was done correctly, the cables were not properly adjusted and the door was left imbalanced, which likely contributed to the failure. It was also why the opener was so much noisier after the spring replacement (I was told it was from excess wear on it from trying to lift the door without the spring). The opener is once again very quiet and the door is raising and lowering very smoothly and quietly. I understand that issues can happen, but lack of responsiveness--especially for something that can pose a safety risk and was most likely related to work just done --is unacceptable. Based on this experience, I cannot recommend this company nor would I use them again.

He was able to come by early morning while I was working and was reasonably price to replace my…read morespring for my garage with a warranty. He was also able to navigate our garage sensor issue which we have been having since last year and was able to fix it... Matthew was very knowledgeable and was quick.. he did an amazing job... definitely recommend.

My torsion spring broke and could not get my vehicles out of the garage. I called Veteran Garage…read moreDoor Repair and within a few hours they had a very competent technician out here with a very well equipped van. The pricing was very fair, I went with the lifetime warranty springs. The tech also lubricated the metal parts and adjusted the chain on my door opener as a part of the service call. I also like the fact that it is a veteran owned business. They also did a follow up call to ensure that I was pleased with their service. Great overall experience. I will definitely use them in the future.

Alex is awesome! Our garage door was damaged and we thought it might be a costly repair. After…read morelooking at it, Alex said the metal bar was bent but didn't have to be replaced. He made some adjustments to it and did general maintenance and the door moves smoother than it did before it was damaged. The door isn't perfect, but mechanically it works great. He could have told me the bar needed to be replaced, which is pretty expensive, but he didn't! I love dealing with an honest company.

Called Harwood Monday about my broken spring. They had a tech there by early afternoon. Old opener…read morewas discontinued with no parts available so I replaced it with a new unit. Love the quiet belt system and bright light. Whole job took about 3 hours.

Tech was amazing. easy to work with and clean installation. pricing was fair. dispatch operator…read morevery polite and on top of scheduling. would bring them back every time. great team overall