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    Omega Printing

    5.0 (1 review)

    Services - Omega Printing

    Copymaking services

    Printing

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    3 years ago

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    Staples

    Staples

    2.5
    (26 reviews)

    I had an incredibly frustrating experience at the Staples Evergreen location in Everett…read more UPS notified me that an important package was being held at this store for pickup. When I arrived, I showed the tracking information confirming it had been delivered there. The manager briefly looked for the package and immediately told me it wasn't there. I explained that it may have been misplaced or mixed in with other packages, but she repeatedly insisted it wasn't at the store and made no apparent effort to investigate further. Since I urgently needed the package, I drove to the UPS facility and was fortunate enough to speak with the driver who had delivered it. He even showed me confirmation that the package had been dropped off at this Staples location earlier that day. I returned to the store with this information, but the manager still insisted the package wasn't there. Eventually, after being told I could look myself, I checked the Amazon drop-off area and found my package there. Not only had it been misplaced, but the package was already opened. What bothered me most wasn't the mistake itself--people make mistakes. It was the complete lack of effort to help, the dismissive attitude, and the refusal to acknowledge that the package might have been misplaced despite clear evidence that it had been delivered. Even after the package was found, there was no apology or accountability. Instead, I was told to leave the store. This was one of the worst customer service experiences I've had. I hope Staples management takes customer concerns more seriously in the future.

    Literally the WORST customer service I've ever experienced, ever. Dark haired guy working in…read moreCopies/Amazon Returns will absolutely not acknowledge you, Even will go so far as to straight up ignore you. I get it, maybe not the most fun job ever and at times maybe gets busy but it's not hard to simply say "be right with you." If you truly hate your job THAT much maybe it's time to go somewhere else?! The worst.

    Omega Printing - copyshops - Updated August 2026

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