This company was highly recommended. When we purchased our home, we were not insured for several…read moreweeks because of the negligence of State Farm, they have mess in their office, nobody knows what they are doing, not the best start. We let it slide. I guess not everyone there is too competent. My name was misspelled, so when I asked to have it corrected was told , it takes 10 days. In the meantime dealership asked me to provide proof of insurance. Going back and forth 15-20 times in 2 days, they keep giving me run around. It takes 5 minutes for a human being to get it done, maybe a day for a monkey. It is second day. Nothing resolved, my money feeds them, I know they dont like to hear it, so Jessika Harrington instead of deescalating this situation, after I lost it, tells me I couldn't afford her ( didnt know State Farm agents solicit different services) I am very religious and married man btw, and you dont talk to your paying customer in this unprofessional manner.
Update, after mentioning that I'm going to write a Google review Jessika tells me, that State Farm lawyers are going to go after me, and she knows where I live and where me and my wife work (not sure if that was to warm up our conversation, or more like mob style talk) and that I will be charged with defamation. Way to do business and attract more customers I guess, instead of maybe being more empathetic and having ability to listen more and talk less. I am very scared of her threats. Thats why I am writing this review, with hope that it will be read by principals at State Farm headquarters.
Jessica Harrington is a stellar example of how to conduct business and how to deal with public. Just kidding. Seeing review rebuttals from State Farm, I dont see much movement towards appeasing customers and resolving issues. More of snarky responses in the way of blaming customer. I am not expecting anything different. At the end of the day State Farm will be left with my 1 star review, and my money will go somewhere else.
***Another UPDATE, So I got hold of the cell number of the owner Kyle Rourke and texted him for help and that I was not happy with the situation. When he called me back I was relieved and hoped for situation to be resolved, owners are usually last resort and have skills to fix any situation. Not this guy.To my shock, he started berating me for mistreating his employees (I thought everything was on recorded lines, so he would hear that it is not true, or his employees lied about conversation being recorded) Then he points that my english is not the best, because I wrote in a previous review, which I deleted that some of his people speak poor english. That is the owner of the agency that provides services to the public! Then he went on telling me to never call him, which I won't and demanded that I take the review down, otherwise I will face legal actions. Magnificent way to do business and attract more clients. Who knows maybe all 1* reviewers are in jail already? Or Maybe that's how you do business in North Korea, you complain? Lawsuit! For anyone reading this, please do yourself favor and take your money somewhere else. Since there were threats from Jessica Harrington and owner Kyle Rourke, I am not suicidal and in great health. So if something happens to me.