Hi,
I have been this place several times, one day I forget the Jaggery box over the counter after payment was done. I realized at home I forgot the Jaggery box at store as we looked for it in car, store room and house everywhere but didn't found it. Later I walked to store and told a lady at cash counter about it, I gave completely describition of the item and branding with price ( it's was om india brand white box and price was $9) lady took my details including credit card no. , name, phone no. And I have even showed her proof of transaction done with it. She told I have to check camera and will give you a call. After several days I never got there call I again went to store asked for tht lady, unfortunately I don't know her name but gave completely description about her, the sales girl told she doesn't work today and I cannot give her name and contact info. I was like fine I walked away I didn't care about it much, even after that I have been that place for multiple times as I liked the fresh vegetables from this store. Recently, on Tue I visited that place and luckily I found that lady in the store I told her do you remember about it, she is like no it's your duty to come and ask for it and all rubbish. I told her in $9 I will never became rich or poor. I didn't care abut that, but the point is these is what customer service you provide to loyal customer. I can show you transaction like how often I visit this place, I have met couple times the owner of the store but never bother about it as its not a big issuse for me. But I got pissed of from that lady as she wants to argue with me in rude manner that it's your mistake you have to come and see it's not my duty to call you then my question was why did u said I will check camera and will give you a call after that. Owner of the store Jayesh Patel this is what customer service you provide us and for $9 Jaggery box you won't me come and see for this lady everyday. Is this what you care for a customer...??
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