It is time to finally write a review. My older children, 17 and 20 finally phased out of this…read morepractice after receiving amazing care since they were babies. My 8 year old has been going since she was a baby as well and will be surely getting braces here in a few more years. My youngest has had an oral surgery at this office (when she was 4) and I cannot tell you how amazing they were. They assured her safety, and were extremely cautious and careful when treating her. I could tell they were not taking unecessary risks when they had an anesthialogist come in to administer and oversee my daughter during the entire process. This practice is a well oiled machine. Everything they do is for the children they serve. They are kind, patient, reassuring, fun, and compassionate. You can tell that Dr. Andy only hires the best and those who meet his mission of providing amazing care to his child patients. The rates are a bit higher for braces, I am told, but ultimately, for us, we don't mind paying a bit more for continued care and with a dentist and staff my children were already familiar with. They explain all of their procedures and processes. Their billing process is clear and upfront. They answer their phones when you call to pay your bill. They always return calls promptly. They deal with your insurance company so you don't have to. They send reminders about appointments. They have a child friendly waiting room, an open bay where children are being treated, which promotes a sense of calmness with children as they see other kiddos getting worked on. They have prizes and special programs throughout the year. Dr. Kapust himself is a kind dentist who has a wonderful manner with children. He is kind and explains himself to them and uses kid friendly terms so they don't become scared, "wiggle teeth out" instead of pull......"happy air" instead of gas.....etc. He is also involved in the community and cares about his patients, their families, and the community. His staff are amazing as well. I have never encountered an unfriendly employee. I was very touched when, while my daughter was having two tooth extractions yesterday, I observed one of the dental assistants put her hand on my daughter's arm and hold it there in a comforting manner so my daughter would feel at ease while lying in the chair. I wish I could remember her name, because she was a shining star in this mama's eyes. I was sitting at the end of the chair and couldn't get up there as I would be in the way, so I was very happy to see her comforting my child in a genuine and unforced way. You can tell she loves her job and her patients. Most employees have been there for a long time. It is a testament to the business Dr. Andy runs, there isn't a lot of turnover, and you actually get to know all of the employees. Shout out to Bonnie, Amanda, and Dione....... :) The only thing that is tough for me at times, is, because they are so popular.... they have a lot of patients , so you can have an extended wait time past your appointment from time to time, which is tough for me as a working parent. AND, if you have to cancel an appt, it is very tough to reschedule for a time close to your original appt...you usually have to wait several weeks or more. This is the only frustrating aspect for me as a parent, but I cannot blame other parents for bringing their children here causing Dr. Kapust to have a thriving practice. Regardless of my crazy shift work schedule, they have found a way to work with me. If you are looking for a pediatric dentist, look no further.

Dr. Andy and his team are amazing. We first came because we needed to change orthodontists in…read morebetween phases, so I was hesitant... but everyone here jumped in to help us feel right at home. Now that we're on our 4th kid in braces, I can completely assure you the care here is the best around. The ladies at the front desk greet us by name, ask about our kids who aren't there for the visit, and just treat us like family. Dr. Kapust is second to none - and makes his practice a community business too! I'm always seeing his logo around town, sponsoring everything from community theater to concerts and local events. Kudos to all the staff at Dr. Kapust's office!

I am very disappointed in the care my daughter received the 5 years that she was established at…read moreSmall to Tall Pediatric Dentistry. I am equally disappointed in myself as a parent and a health care provider for not seeking another dentist sooner and trusting this dentist. I am a Family Medicine Provider, I rarely leave reviews but I am disheartened and need to communicate this message. My daughter is fearful of all medical clinics as she was in the ICU for a week when she was 3 years old. Yes, she will cry and resist dental treatment likely for a lifetime. A child crying should not limit the treatment or halt the exam. We visited this Dentist on 9 occasions with the intent of getting my daughters teeth examined, cleaned and x-rayed. In the totality of the 9 visits, we received no x-rays or cleaning, the exam was rescheduled each time because my daughter cried. Our Last visit I urged the Dental tech to continue getting the x-ray and just allow her to cry as she was having dental pain. The Dental tech denied continuing. The diagnosis was possible abscess but unknown without xray. Nine attempts to get her teeth cleaned without result. The chart notes were requested; the assessment & plan was cut and paste formulaically every visit with instruction on teeth brushing. I immediately transferred care to Dupont Pediatric density, and they worked magic, did an x-ray and cleaning same day. My Daughter did in fact have an Abscess and was given Antibiotics and referred for appropriate treatment. Please Parents, learn from this. Seek another Dentist if your child is not getting the care you feel they need and deserve. Shame on you Small to Tall pediatric Dentistry. The front desk staff was professional and pleasant consistently.

So far so good. Cleaning for 2 kids and a cavity filled. They do a fantastic job of distracting a…read morenervous child, explaining in kid friendly terms what's happening, and getting the job done. Clean place, kids have fun in the tree house, and very streamlined process. This is the first time I've had zero issues with billing from pretty much any medical establishment. My ONLY issue I have with them (which I did NOT dock a star for) is their constant push for masks. Kid is literally about to lay down and open her mouth and they try to tell me to make her mask. No thanks. Going to a private room and they want me to mask in case I get aerosols from my own child...(I told them I live with her and I'll take the risk and sign a waiver or something. Anyway- they're trying to make one group happy...I get that. So! That's my only qualm which like I said, didn't affect my rating. Happy teeth cleaning!

WORST PLACE EVER. NOT PREPARED, A MESS, AND UNSAFE. My son had an appointment today, dental…read morepersonnel was unprepared, during procedure they were constantly losing tools, didn't have water ready, left my 4 year old autistic child unattended to find tools and pieces, my son was laying there throwing up, as they left him unattended and my husband had enough time to lean him side ways and threw up all over the floor and dental assistant, my son had to be held down. He was yelling and screaming. My son is traumatized, GO SOMEWHERE ELSE. I'm going to take whatever procedures and protocols to investigate this place and their credentials.

I've been bringing my son here for the past 3 years. The staff is always welcoming and always makes…read moremy son feel at ease. They always take care of him.

Dental hygienist were great but the front staff never got back to me with a price quote I requested…read more2 times and one had a tone. The dentist also filed down one of my teeth as I was complaining about tooth sensitivity. He did not explain clearly why he was doing what he was doing and even worse the unclear explanation he did give began WHILE he was in the process of filing down my tooth.

Let me start this review with just a statement. I loathe, loathe, loathe going to the dentist. Just…read morein case you had any questions regarding me and my feeling about going the dentist. I loathe going! Until my consult and 1st appointment with Olympia Family Dental. The consult Dr. Kim and his assistant spent an hour reviewing my X-rays, plan of action, and my wish list. It was AMAZING. My 1st appointment was for an old filling to be replaced. The numbing needle came out and my whole body tensed up. He told me to just breathe. With one finger he started tapping and the one hand he had the needle. He kept tapping and then he was done with the novocaine. He taps to confuse the nerve ends so the shot does not hurt. It was the best novocaine shot EVER!! I am looking forward to my wish list. I was a single mom and my sons care always came first. Now it's my turn. SO EXCITED. THANK YOU OLYMPIA FAMILY DENTAL

We have been patients at Kid's Dental for many years. Dr. Hay has provided excellent care to all…read morethe children, both with routine appointments as well as more complicated procedures. One child has now moved on to Orthodontics, and we have been equally pleased with the orthodontist in the clinic. The dental hygienists and dental assistants are all well-trained and personable. The office staff have always been professional and accommodating. I would highly recommend Dr. Hay and Kid's Dental, Tumwater, to any family that is looking for a quality children's dental experience.

Dr. Brendan Hay was not competent for the procedures. Be mindful this is actually a corporate…read moredental company, despite Dr. Hay enjoys pretending he is the owner of a private clinic. Our appointments got canceled upon arrival a few times. Some office staff are helpful. I took my kid to another private dental clinic and our current dentist was able to handle the treatment with perfect outcome.

I am the parent of a 13-year-old who has autism. He is high-functioning but does have sensory…read moreissues, so I always make a point to clearly explain his needs at first visits. I want to start by saying the dental assistant was absolutely amazing. After I gave him a brief rundown of my son, he was patient, kind, and extremely skilled. He was able to take all necessary X-rays, clean my son's entire mouth, and even floss -- which is not easy for a child with sensory sensitivities. My son did phenomenally and felt great about the appointment. Unfortunately, everything changed when Dr. Eric Sun entered the room. Because this was our first visit, I began to give the doctor the same explanation so he would understand my son's needs. Before he even looked into my son's mouth, the doctor stated that the chances of him treating my son's cavity were likely slim due to my son's autism, age, and size. To be clear, my son is a typical teenage-sized 13-year-old boy, with no history of behavioral issues, and he had just demonstrated excellent cooperation. The way the doctor spoke to me felt condescending, alarmist, and exaggerated. When I calmly asked why the situation was being presented in such an alarmist manner, the interaction immediately became hostile. He responded with, "I'm sorry you think I'm being melodramatic. Is it okay if I talk now?" I have never experienced such an uncomfortable or adversarial encounter in a dental office. Thankfully, I had my adult daughter with me for moral support, and she quietly encouraged me to stay calm. The dental assistant stood silently, visibly uncomfortable, staring at the floor. We left shortly afterward. I made sure to tell the dental assistant how wonderful he was, as none of this reflected on him. I briefly mentioned the experience to the receptionist while asking for a business card, knowing it likely would not go anywhere. I also made sure not to upset my son, who believed the appointment went well and had no idea what was happening around him. I am leaving this review because if you have a child with special needs, this is not the place to go. Parents should not feel dismissed or belittled for advocating for their children. This was one of the most uneasy and distressing medical encounters I've ever experienced -- and unfortunately, as a parent of an autistic child, I've experienced many. Please avoid this office if your child requires understanding, patience, and respectful care.

The Asian dentist there is the worst!! Our daughter has Autism and he absolutely has no experience…read moreor compassion for children with special needs. He acted like our daughter was a burden, not OK!!!! I would give them 0 stars if I could!

I've been going to Fred Ellis's over the last several years. His customer service skills are…read moreexcellent. I appreciate that I was able to have input on the appearance of my dentures. The final result - an awesome denture showing teeth and improving my smile. Fred is an amazing denturist.

Avoid this business at all costs. I had dental work done there 2 years ago. Insurance and myself…read morepaid the bill in full. 2 years later out of the blue the new accountant there gave me a bill for over $600. I was told the old accountant made billing errors. Billing errors are not the responsibility of the customer. I had a verbal agreement to the procedure and paid according to the insurance company. Prior approval from the insurance company was received and costs were clearly stated. I was fraudulently billed for "enhanced" teeth cleaning when in reality it was a standard teeth cleaning as I have gotten all of my life. I had to refer this matter to the Washington State Attorney General and the Better Business Bureau. Sound South Family Dental & Dentures refused to cooperate with the BBB. The accountant provided a false statement to the AG's office. Avoid trouble and stay away from this business.

From welcome at the front desk to exit, it's a quality, professional, friendly experience. I've…read morebeen with Dr Merchant for years and it just keeps improving. VERY competent business and dental staff. Always ready for you, always send a text reminder of appointments, and always recommend self care ideas, check backs, and follow ups if needed. Dental assistants are ALWAYS courteous, efficient, friendly, and explain what's going on and what to do at home, including products to use. Payments are made easy, scheduling too, and phone help is always there. Dr. Merchant knows what he's looking for from your history when he comes in, he's thorough and jovial and efficient. I always feel the personal care and caring attention, plus my teeth condition has improved. When repairs are needed, I'm in good hands and it's done right with explanations. When referrals to a specialist are needed, they don't hesitate to do so. Each session is very accommodating of special needs, including pillows, help with a back problem, whatever. Now the waiting room has coffee too and you always leave with a kit. Finest dentist I've had in decades; I won't change. My wife feels the same with her care there too. Excellent choice if you seek a dentist who cares, is an expert, and who has a great staff. You don't feel like it's "going to the dentist"!

Dr Merchant was so professional, yet warm. He ensured I was comfortable, and administered Botox in…read morea quick and painless process to make me look like a happy mama. His staff was warm and amenable. I would highly recommend this office for not only Botox but dental treatment and additional procedures

We love Dr. Bo and his employees! My 5 year old has some sensory processing behaviors and Dr. Bo…read morehas been the only dentist that could relate to our son and get him through a full appointment. His patience and kindness were off the charts while some other doctors, barbers, etc at other service orientated places have had difficult interactions with our son. A big thank you to this entire office from our fam! We also love that they have two locations!

Great Dr. Great staff! Highly recommend them for kids. The office had a game room for the kids and…read morecoffee for the parents. Dr. Bo and his team make coming here fun, easy and enjoyable. They are gentle and calming for any child that may have "dentist anxiety".

I had a bad experience with this dentist. I have decent/average insurance. It covers a cleaning and…read morecheckup, 1x annually. I went to this dentist and they took imaging that cost me $900. They then reccomended a different, more intensive cleaning, which was not covered by insurance. When they told me how much it would cost, I declined that procedure. They then declined to provide the covered cleaning. So, I essentially paid $900 to have a dentist decline to clean my teeth. Very frustrating. I know they don't provide this level of service to everyone bit this was my unfortunate experience.

WODG are AWSOME! Broke a molar last Thursday and was in a lot of pain. Couldn't find an office that…read morewas open on a Friday! WTH! Popped in to WODG when I saw they were open, maybe they could squeeze me in. The office staff was so sympathetic to my situation and, boom, I was in the dental chair! Dr. Bohannon was professional and gentle, explaining everything to me as we went along. She gave me a temporary filling and relieved my pain...without charging me an arm and a leg, including x-rays! I am very grateful to Dr. Bohannon and her staff at WODG for their quality of care. They really made an emergency dental visit a positive experience! K Gradwohl