It is time to finally write a review. My older children, 17 and 20 finally phased out of this…read morepractice after receiving amazing care since they were babies. My 8 year old has been going since she was a baby as well and will be surely getting braces here in a few more years. My youngest has had an oral surgery at this office (when she was 4) and I cannot tell you how amazing they were. They assured her safety, and were extremely cautious and careful when treating her. I could tell they were not taking unecessary risks when they had an anesthialogist come in to administer and oversee my daughter during the entire process. This practice is a well oiled machine. Everything they do is for the children they serve. They are kind, patient, reassuring, fun, and compassionate. You can tell that Dr. Andy only hires the best and those who meet his mission of providing amazing care to his child patients. The rates are a bit higher for braces, I am told, but ultimately, for us, we don't mind paying a bit more for continued care and with a dentist and staff my children were already familiar with. They explain all of their procedures and processes. Their billing process is clear and upfront. They answer their phones when you call to pay your bill. They always return calls promptly. They deal with your insurance company so you don't have to. They send reminders about appointments. They have a child friendly waiting room, an open bay where children are being treated, which promotes a sense of calmness with children as they see other kiddos getting worked on. They have prizes and special programs throughout the year. Dr. Kapust himself is a kind dentist who has a wonderful manner with children. He is kind and explains himself to them and uses kid friendly terms so they don't become scared, "wiggle teeth out" instead of pull......"happy air" instead of gas.....etc. He is also involved in the community and cares about his patients, their families, and the community. His staff are amazing as well. I have never encountered an unfriendly employee. I was very touched when, while my daughter was having two tooth extractions yesterday, I observed one of the dental assistants put her hand on my daughter's arm and hold it there in a comforting manner so my daughter would feel at ease while lying in the chair. I wish I could remember her name, because she was a shining star in this mama's eyes. I was sitting at the end of the chair and couldn't get up there as I would be in the way, so I was very happy to see her comforting my child in a genuine and unforced way. You can tell she loves her job and her patients. Most employees have been there for a long time. It is a testament to the business Dr. Andy runs, there isn't a lot of turnover, and you actually get to know all of the employees. Shout out to Bonnie, Amanda, and Dione....... :) The only thing that is tough for me at times, is, because they are so popular.... they have a lot of patients , so you can have an extended wait time past your appointment from time to time, which is tough for me as a working parent. AND, if you have to cancel an appt, it is very tough to reschedule for a time close to your original appt...you usually have to wait several weeks or more. This is the only frustrating aspect for me as a parent, but I cannot blame other parents for bringing their children here causing Dr. Kapust to have a thriving practice. Regardless of my crazy shift work schedule, they have found a way to work with me. If you are looking for a pediatric dentist, look no further.

Dr. Andy and his team are amazing. We first came because we needed to change orthodontists in…read morebetween phases, so I was hesitant... but everyone here jumped in to help us feel right at home. Now that we're on our 4th kid in braces, I can completely assure you the care here is the best around. The ladies at the front desk greet us by name, ask about our kids who aren't there for the visit, and just treat us like family. Dr. Kapust is second to none - and makes his practice a community business too! I'm always seeing his logo around town, sponsoring everything from community theater to concerts and local events. Kudos to all the staff at Dr. Kapust's office!

A couple of months ago, I endured one of the worst weekends imaginable. My toddler suffered a…read moreterrible accident through which she sustained extensive damage to four of her top teeth. This was on a Friday. After she received initial care at a local ER, she was left requiring a visit to an actual pediatric dentist. I called Small to Tall Dentistry at the recommendation of another Dentist and spoke with Dr. Rudder. This was on a Sunday afternoon and after hours; he was the on-call Dentist. Dr. Rudder gave advice on at-home measures I could take and gave us an appointment first thing the next day. The faculty, from the receptionist to staff, were incredibly knowledgeable. More importantly, they were so patient and very kind to my 3 year old. She had suffered so much trauma in the last few days and was very frightened of anyone poking or prodding her mouth. The assistants that dealt with her directly made her feel completely at ease and were able to take the x-rays, complete their assessment of the damage and extract the two remaining teeth. I cannot overstate my gratitude for Dr. Rudder and his team. He showed a tremendous amount of compassion, empathy and professionalism. I even received a follow up, hand-written note from Dr. Rudder inquiring about my child, how she was healing and wishing us well wishes. You don't see genuine care like that these days. My only regret is not having this team follow us to our next location. Thank you, Dr. Rudder and team. I will be forever grateful.

I rarely leave reviews, but I feel other parents deserve to know about our experience…read more All three of my children were recommended for significant dental treatment at this office. My youngest was told he had multiple "very deep" cavities that were "close to the nerve" and needed full sedation. My middle child was told he had severe cavities, would likely need conscious sedation, and might even need to be restrained because he probably wouldn't sit still. We were told they couldn't even get his X-rays because he wouldn't cooperate, but that they would take them while he was sedated. My daughter was told she had a cavity that needed to be drilled and filled. I expressed concern about how invasive these treatment plans seemed, especially for my boys. When I decided to cancel the procedures and seek a second opinion, the response was discouraging. I was told that if we tried treatment with nitrous instead and it didn't work, there would be a $100 "try fee." When I requested copies of my youngest son's X-rays, I was told, "I doubt you have the technology to view them," which I found incredibly dismissive. Today, all three of my children were seen by another dentist, and the findings were dramatically different. My daughter was found to have no cavity at all. My middle child's records from this office included X-rays that had already been taken--despite us being told they were never able to get any because he wouldn't cooperate. He also had nothing that required immediate treatment. My youngest had fewer cavities than we were originally told, they were not deep or close to the nerve, and they can be treated without novocaine or nitrous. All three of my children sat calmly and cooperated wonderfully during their exams. The differences between the two evaluations were alarming. I am incredibly thankful that I trusted my instincts and sought a second opinion before allowing my children to undergo sedation and extensive dental work. Based on our experience, I cannot recommend this office.

Makayla and the dentist here are amazing. My daughter had a small cavity and had discomfort from a…read moresilver cap due to her adult tooth growing in. They made the process so seamless and easy for her as she was already super nervous. They were kind, caring and made the entire experience pleasurable. The appointment was quick and we literally never wait in the waiting room. The check in process was quick and the staff upfront are professional and kind. As a parent, it's important to trust the people caring for your child and they made that easy for me to do. I highly recommend Harbor Kids Dental.

WORST PLACE EVER. NOT PREPARED, A MESS, AND UNSAFE. My son had an appointment today, dental…read morepersonnel was unprepared, during procedure they were constantly losing tools, didn't have water ready, left my 4 year old autistic child unattended to find tools and pieces, my son was laying there throwing up, as they left him unattended and my husband had enough time to lean him side ways and threw up all over the floor and dental assistant, my son had to be held down. He was yelling and screaming. My son is traumatized, GO SOMEWHERE ELSE. I'm going to take whatever procedures and protocols to investigate this place and their credentials.

Olympia Family Dental is absolutely the best dental office I have been to on two continents. The…read moretechnicians, hygienists, and staff are professional, friendly, and attentive. Dr. Kim is a consummate professional: totally efficient, knowledgeable, caring, and ETHICAL--unlike my previous dentist. I've never had to go back to Dr. Kim's office for a "redo" of a procedure, never had a complication. I have total confidence in Dr. Kim and his staff and am glad my son is a patient at Olympia Family Dental as well, because I know he's getting superior dental services!

Dental hygienist were great but the front staff never got back to me with a price quote I requested…read more2 times and one had a tone. The dentist also filed down one of my teeth as I was complaining about tooth sensitivity. He did not explain clearly why he was doing what he was doing and even worse the unclear explanation he did give began WHILE he was in the process of filing down my tooth.

Good final product but was it really worth it? Came in at 3:30 for a cleaning and left at 5:25! I…read moreunderstand taking off the braces would make it last a bit longer but two hours!? And it took two staff members just to put the wires back on! Even then I was being used as a training tool. It's honestly bizarre that someone needs training in the middle of taking care of a patient! Staff was nice and all but come on. Yes I'm not a dentist but I highly doubt it takes almost five minutes to put the band back on a SINGLE bracket. So much for a quick cleaning.

This was a terrible experience. We took my granddaughter last June and finally today mid September…read morewe were told she was denied for braces. If they had told us that back in June, that would have been acceptable, but this went on and on until September with them not returning phone calls, losing paperwork and constantly prolonging the question of whether she would get braces or not through Medicaid. l do not understand why they would treat people this way, but would definitely not recommend this place to anyone if you interested in braces. Very unprofessiona.

Amazing Place!! From booking an appt with reception, Very fast and convenient (they work with you…read moreon what is best for your schedule) My girls did not complain at all ( from filling out new patient paperwork to copies of my id and insurance card. very respectful) to waiting in the waiting room or to getting the exam.. Their VIBE is Chill !! but productive Kendal the dental assistant was great with my 5 year old.. She Explained everything she was doing step by step to my girl.. Kendal made my daughter feel special. My girl was more than happy ( my baby being happy means Mama is Happy) Plus the tokens she gave my daughters those were bonuses lol my girls were estatic thank you Smiles 4 kids... Aubrey M.

Horrible front counter service. Last time I took my daughter I really liked the staff and dentist…read morethey have. This time didn't even get to see him because my daughter's appointment was canceled after driving 20 mins and wasting gas, because I didn't confirm an appointment I made 3days ago. THEY DIDNT CALL ME. No voicemail, they claim they texted me but I didn't receive it. And then I can't even be on a waitlist unless I sit in there all day. Supposedly understaffed but if I did receive a text to confirm then they would have magically had the staff to take her? I'm 10000% finding a different dentist for my daughter. They don't even try to work with you. They don't care.

I've been going to Fred Ellis's over the last several years. His customer service skills are…read moreexcellent. I appreciate that I was able to have input on the appearance of my dentures. The final result - an awesome denture showing teeth and improving my smile. Fred is an amazing denturist.

Avoid this business at all costs. I had dental work done there 2 years ago. Insurance and myself…read morepaid the bill in full. 2 years later out of the blue the new accountant there gave me a bill for over $600. I was told the old accountant made billing errors. Billing errors are not the responsibility of the customer. I had a verbal agreement to the procedure and paid according to the insurance company. Prior approval from the insurance company was received and costs were clearly stated. I was fraudulently billed for "enhanced" teeth cleaning when in reality it was a standard teeth cleaning as I have gotten all of my life. I had to refer this matter to the Washington State Attorney General and the Better Business Bureau. Sound South Family Dental & Dentures refused to cooperate with the BBB. The accountant provided a false statement to the AG's office. Avoid trouble and stay away from this business.

Dr Merchant was so professional, yet warm. He ensured I was comfortable, and administered Botox in…read morea quick and painless process to make me look like a happy mama. His staff was warm and amenable. I would highly recommend this office for not only Botox but dental treatment and additional procedures

Hate to leave a crummy review but this experience is unconcionable. When I called the office for an…read moreemergency appointment, their answering machine told me that the office was on holiday for the next three days and gave me the WRONG number to call for emergencies.

We love Dr. Bo and his employees! My 5 year old has some sensory processing behaviors and Dr. Bo…read morehas been the only dentist that could relate to our son and get him through a full appointment. His patience and kindness were off the charts while some other doctors, barbers, etc at other service orientated places have had difficult interactions with our son. A big thank you to this entire office from our fam! We also love that they have two locations!

Great Dr. Great staff! Highly recommend them for kids. The office had a game room for the kids and…read morecoffee for the parents. Dr. Bo and his team make coming here fun, easy and enjoyable. They are gentle and calming for any child that may have "dentist anxiety".

I have been cared for by Dr Lasley and his team for several years now. The service is always been…read morereally good and the staff friendly. Recently, Dr. Choi has purchased the practice. The entire team stayed on, which says a lot about Dr. Choi. The other day I went in for a scheduled filling. They found, after numbing my gum and a few quick races with their brand new little x-ray gun (which makes it incredibly easy by the way) that there were a few small cracks in the tooth, but actually no cavity. Since I have terrible insurance right now and couldn't really afford to pay for the service, Dr. Choi said "no problem. We can defer this and there will be no charge for today." it is so refreshing these days when so much in life is so transactional. He just wanted to make sure that I had to care that I needed and that I could afford. This is a five star review. Thank you, Dr. Choi and welcome to the dental practice!

Highly recommended. I have never written a review, but all of our experiences here have been…read moreexceptional. All visits have been very pleasant and painless. Every member of the staff... from Dr Wenk to the support staff, to the receptionists... is super friendly and helpful. And their technology for producing "same-day crowns" is really something to see!