Several years ago my beloved bulldog Malcolm had a respiratory attack & we barely got him to the…read moreclinic alive and they immediately rushed into action and saved his life. I couldn't think of a better veterinarian than the Bullersz They have been my vet for 35 years.

Doc Buller is the best! The staff is always friendly and helpful. They offer options to help make…read moremeds, etc. more affordable. They treated my dog with care and kindness. I have gone here for years and never had a bad experience. Definitely recommend!

The techs come to my home once a month to give my 19 1/2 year old cat Nellie her Arthritis shot. It…read morehelps her to motivate. They are great people, and that way she doesn't have the trauma of going to the office. She has never been good with travel! Dr. Karen is so awesome with Nellie, and the Techs who come out for her injections are amazing. When it is time for her to go, Metro East Home Care will be the ones who see us through it. They are the best.

Roscoe's holding his form to the end. Thanks to Nicole being diligent to her job helped us go…read morethrough one of the most compassionate and regrettable times a pet owner can have is letting a best (our) friend go on their journey. My heart is still heavy and recovering. So, with all that said, I highly recommend being ready for the day for it is very hard but if you get Nicole and Metro East Home Vets service your pet and you can be and will assure professionalism service. Again Roscoe and my wife and I appreciate all you done and do.

Wow! Dr. Selbert is absolutely the best! She takes care of our two sight hounds, Ziggy the whippet…read moreand Straty the greyhound. Dr. Selbert has always provided excellent service. I've never seen a vet get down on the floor to exam a dog. That's exactly what Dr. Selbert does every time we come in. She treats our dogs as if they were her own. The staff is always friendly and attentive. Their prices are comparable to other vets in the area but I wouldn't go to any other place. You can't get better than this when it comes to veterinary care.

I was quoted incorrect prices on several occasions. The staff was short and snotty on the phone for…read moreanything other than simply scheduling an appointment. My dog saw Dr. Veronica Schwartz. My dog has a chronic illness and, on our first couple of visits, my impression of Dr. Schwartz was that she was kind and dedicated; however, after several pricey procedures, blood work, and tests followed by long-term medications--which were also costly (over $100/month, more than I can afford to spend even on myself per month)--I explained that my finances were strained and, although I want to do the best I can afford to do for my dog, I wondered if there were other medications that we could try that would be less costly. I was told yes, but they are not the best methods and, if I chose them instead of what was recommended (again over $100/month on medication alone), then this would be what they call "benign neglect" because I know that my dog could get better treatment of the illness, but I choose not to provide it. WOW! This is not how to speak to a patient/client. I would never recommend this vet or this hospital to anyone.

We bring our Great Dane pupper here and are always satisfied with the service, plus they are being…read moresafe during this pandemic still, enforcing masks and having you stay in your car unless absolutely necessary. Moose is happy with Dr Pope :)

Did not diagnose properly nor took the correct steps to provide the best care. Will never be taking…read moreanimal there

Disorganized, dishonest about pricing, & nearly cost me my international flight!…read more I used Rosewood Pet Hospital and Dr. Rachel McPheters, DVM to handle my dog's paperwork for an international move to Thailand. I paid upfront $320 as an all-inclusive fee covering vaccinations, the USDA health certificate, and all associated paperwork. I confirmed this multiple times. What followed was months of disorganization that nearly derailed my entire trip. It took four attempts over three weeks to produce a usable vaccination letter. I provided the clinic with the full requirements from the Thai Department of Livestock Development upfront. Despite that, the first document was a patient chart printout with no letterhead, no signature, no microchip number -- and the second was sent as a smudged photo, not a proper scanned document [see attached]. Each subsequent version still had missing information. They had to revise the letter twice on the same day because they kept making mistakes. These delays compressed my Thai government approval window to just a few weeks before departure. The health exam was poorly coordinated. We scheduled the USDA exam about eight days before my flight -- tight, since the certificate is only valid for 10 days. On exam day, the staff member handling my case wasn't there. I waited 45 minutes for her to arrive. The USDA application still wasn't submitted until 3:00 PM the next day. Then came the surprise charges. After paying $320 for what was represented as all-inclusive, I was told at the final stage I owed an additional $130 for USDA processing and expedited shipping. They claimed there was "no way to know" these fees until submission -- these are standard, published fees. After 30 minutes of pushback, they waived half the processing fee but held firm on shipping. Then they selected UPS 2nd-day air instead of Next-day air, eliminating any reliable on-time delivery. I even tried promoting the shipping to Next-day air, but Rosewood was unreachable, and only they could promote the shipping label since they ordered it. The result was a near-disaster. Because my dog's transport required no more than two flight legs, I had to rent a car and drive from central Illinois to Chicago to catch my flight. The USDA certificate arrived just minutes before I had to leave -- I had to coordinate directly with UPS to intercept the delivery because the timeline was that razor-thin. I had to drive to UPS package hubs directly for "package interception" which is not a service they offer! The stress made me physically ill the morning of departure with a sore throat and cough that followed me through the entire trip to Thailand. None of this should have been my problem to solve. For context, the Thai Department of Livestock Development -- a foreign government agency -- was easier and more responsive to work with than this clinic. I would not trust Rosewood Pet Hospital with any time-sensitive or international paperwork. The experience was disorganized from start to finish, the pricing was misrepresented, and there was zero accountability of wrongdoing from these "professionals."

Dr Rachel is the most caring and helpful vet. She truly goes above and beyond to make sure you get…read morewhat you need.

I had my two kitties spayed and neutered there. Everything went well, the price was very reasonable…read moreand they were also microchipped! I had to make their appointment a month in advance, but once in, all went smoothly! The staff was also amazing and very friendly! They also do feral cats.

They have been specialized in cats since January 1st if 2021 and no one told us that before we took…read moreour dog there and when we went to a different place to get a cone bc they didn't provide one after surgery he started bleeding really bad and they had to put him under and give him stitches. He could have died if we didnt catch it in time. I do not recommend this place at all. They cut and artery and nicked other stuff. DO NOT go to them ever. That video was taken after his second surgery that day bc the people at hearts second chance fucked up.

I come here to have my pet rats treated and my niece comes here to have her sugar glider treated…read more The staff is friendly and caring. Dr. Craig is always attentive and quite obviously cares about every animal he sees. He is also good about discussing options for care, keeping budgets and animal comfort in mind, and explains what's happening with a procedure very thoroughly. Even the unfortunate euthanasia of a pet is eased. One of my rats needed to be put down around Christmas time. About a week after I receive a condolence card signed by all of the staff. About two weeks after that I received a card saying that the clinic donated a tree in a national forest in honor of my rat. This vets office truly goes above and beyond of your pets and I can not recommend them enough.

I gave this 3 stars because I have been going to this office for 10 years but after this last…read morevisit, I won't again. I was given a different doctor than my normal and she was rude, making judgements and not hiding her irritation. I went in a for my puppy's yearly exam only to be told he'd need $2000 in surgery. When I told her I'd need to talk it over with my husband before scheduling she started to tell me about how he's too young to die and trying to scare me into the procedure. I didn't appreciate it. I wasn't turning down doing the surgery, I was wanting to do more research on what he's dealing with and when to schedule the surgery. I would never spend that money without talking it over with my husband. I called later asking to do an antibiotic since she told me it was an infection he had. I was then told it was not an infection but a disease and then other issues that were in his notes that she didn't tell me about. I don't trust them and feel like they were trying to make money off of me versus what is best for my puppy. That being said I am getting a second opinion and going from there. I will not give this office any more money or time and recommend others avoid it.

I had just lost my precious Lily. My beloved Chihuahua from congestive heart failure. I saw a…read morelittle dog on their site and I only can handle a small dog. I put in an application for this little brown chihuahua that was found In rural southern Tennessee and eventually made his way to partners for pets. They approved my application in 30 minutes and I left immediately to go meet him. He still had a heart worm test that hadn't been done so he couldn't be adopted yet. They let me foster him until he passed his heart worm test and before we even brought him back for the heart worm test we knew that Jackson had found his forever home. My Lily was 13. My little chihuahua Betsy that I had before Lily was 14 when I lost her. Jackson is only 1 1/2 so I hope to have him for many years to come. They are so special at partners for pets. It's heartwarming to see such selfless people in the world. I recommend them to anyone needing or wanting to adopt a fur baby. He's not a pure bred chihuahua but he's mine and that's all that matters. If u don't have time I. Your life to take In a fur baby then consider volunteering occasionally or donating to them. They truly need all the support the community can give them!!! His name was wombat when we got him but only had the name for a day so we changed it and Jackson fits him perfectly! Thank you Partners for Pets for helping me with the heartbreak of losing my precious Lily !

Over the years I adopted both cats and dogs. The people are caring and wonderful. All the…read morefacilities are clean with no offensive smells. PLEASE ADOPT!!!! my most recent adopted dog, Juno (formerly Lima Bean...who names these cuties??) say hello! She's settled in well with the other dog, Reagan, and the cats, Rex, Duchess, and Dunkin...All adopted from Partners for Pets!! We love you guys.