I will start by stating that I have been a patient of Dr. Moehlen for almost 7 years. At first,…read morethe visits were great. Dr. Moehlen is patient and friendly. It is generally a pleasure to meet with him during visits.
This office, however, needs to be shut down. Dr. Moehlen is generally clueless as to what is occuring within his walls. And Dr. Shortle? Forget it. She'll give you a pap smear that feels like she's trying to skewer your intestines.
The facilities are not well kept. There is built up lime deposits in the sink, rust on the duck clamps... I doubt anything is sterilized, which embarrasses me to say considering how long I've been a patient. (I don't have the best insurance and therefore had to settle for what I could get).
The staff clearly does not understand that medical offices are businesses and that customer service, courtesy and respect are still practices that are in the best interest of a profitable business. They do not greet you. They will not check you in. You WILL wait, consistently, at least 40 minutes past your appointment time.
They will also charge you for services in-house on the basis that they are "unsure" whether your insurance will cover these services or not... and they won't let you leave until you pay. When I called my insurance company about this particular vaccine I was charged for, the insurance company said Moehlen Medical had submitted a bill to them (insurance) for the office visit. NOT the vaccine. When I asked whether the vaccine in question was covered, my insurance company said that yes, it was, in fact, covered IN FULL. They are scam artists.
Additionally, on my last visit, the day I got said vaccine, they gave the doctor the wrong chart. He had another patient's chart-- a patient who was in her 50s (I'm in my 20s). He took notes in the incorrect chart and even wrote out THREE prescriptions for me under her name. When I returned to the office with the incorrect prescriptions and notified the front desk person that they had the wrong name on them, her response to me was, "didn't you notice the wrong name?" THAT'S YOUR JOB. I didn't notice the wrong name. It was a Thursday, I was visiting the office during my working hours, and having been seen 45 minutes past my appointment time, I was in a rush to get back to WORK where I actually do my job well and accurately. She then tried to place the blame on the Doctor.
They're a disaster. So many HIPAA violations here as well. While I was waiting for my card to be charged that day, the receptionist asked me to stand by a counter where there were three medical charts completely open, completely visible to me. Having worked in the business of medical privacy laws, legislation, and the like, I informed the woman that these charts were there and that it was a huge HIPAA violation, and she should move them. Her response? "Oh, yeah, I know." SHE DIDN'T MOVE. Imagine if those were your charts.
I closed the manilla folders and placed them on the other side of the desk.
Don't come here. Just don't do it to yourself.