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    Olinger Joseph, MD

    5.0 (1 review)

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    8 years ago

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    Northwestern Medicine Family Medicine Gurnee

    Northwestern Medicine Family Medicine Gurnee

    5.0(1 review)
    0.1 mi

    I like to take this moment and mention that the new Northwestern Medical Acute Care Med Center in…read moreGurnee is the most impressive health care facility in our regional area. Their outstanding care is attributed to a number of key factors. The essence of their successful delivery of services is they utilize a process care model. From end to end the focus is on providing consistent quality care, providing simple explanations for each individual task to the patient. We had a family member who had a severe cut due to a kitchen knife. It was very clear that this was a serious cut needing medical attention. We were concerned and started calling provider acute centers until we contacted NMFMC in Gurnee next to the Holiday Inn. Our regular provider (NSHS) was too busy and there were issues with the other acute care centers. We walked in and instead of waiting we got immediate attention. I also noticed that other people coming in also did not have to wait long if they also had serious issues. Even the chairs were more comfortable than other medical facilities. Because of the severity of the cut a number of medical care tasks were performed. It took a while. While waiting I walked up to one of the medical admens and asked how everything was going. The medical admen pulled a screen identifying and mentioning to me the particular patient care task our family member was expereincing and then telling me the next medical procedure that was performed and telling me how long I would have to wait. Having a healthcare IT background I was immediately impressed. This was the first time I had encountered process oriented patient care. To top it off the Dr A and the J shared some comic relief with our family member during the beginning of the patient - doc - nurse encounter. Laughter and happyness is a great pain deterrent, calming intial concerns. , My suggestion to anyone is even if Northwestern Medical is out of your network, when you have an immediate care need, drive the extra distance, spend a little more, and experience a great healthcare outcome! Northwestern Medical just might be a uncommon healthcare provider which has successfully converged the practices of healthcare, process, patient care, and empathy, generating great family - medical outcomes. DSoley - Chicago area

    Dooley Nickole A DO

    Dooley Nickole A DO

    1.0(2 reviews)
    0.0 mi

    Can you give zero stars? This doctor doesn't respond to her…read moremessages, nor phone calls nor phone calls from nurses stating high priority. I've seen a review on another website saying she has analytical brain of an engineer. She's very direct in her approach. I am not expecting my doctor to hold my hand. However, I do expect them to be decent enough to respond to my messages. This physician should consider changing her line of work. Horrible.

    Worst doctor's visit in 40 years! I was there because I felt like there was a shard of glass in the…read morebottom of my foot. After looking at my foot for 15 seconds, Dr. Dooley said, I think it's a corn or callus. I knew it was much more than that. The area was dark, hard & painful. I was referred to a podiatrist. After noticing my frustration she references my blood pressure. She speaks about it being a concern then reads notes where my PCP noted normal. I told her those disparities are why I am not apt to take pills suggested. She continued what I call a barrage of poor bedside manners. I told her I get annoyed easily and I pray about it. Not only did she make inappropriate references to the issues that I was not there for, my insurance denied coverage because she noted I had a corn or callus, which is routine foot care. After explaining my condition to the receptionist even SHE knew it was more. Turns out I had a plantars wart highly contagious virus. Better care would have detected more.

    Olinger Joseph, MD - familydr - Updated May 2026

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