Baylor Scott & White is a lot like the faucets on a cheap kitchen sink: HOT and COLD, with no…read morewarning and apparently no adult supervising the plumbing. When they're hot, they're magnificent. I have received what I would call the gold standard of medical care there--competent, compassionate people doing difficult work exceptionally well. Five stars. No hesitation. And then the handle swings the other direction. My latest adventure began with a broken bone that would benefit from the quaint old medical practice known as treatment. I drove in for an appointment Baylor Scott & White had scheduled, only to be informed that the doctor they scheduled me with doesn't do hands. Excellent. Apparently somewhere in the machinery of modern medicine, I had failed to verify that the specialist selected by the hospital was, in fact, a specialist capable of treating the body part attached to my arm. So I was sent home to await a call from the on-call doctor so I could be rescheduled. Five hours later: silence. I can only assume the orthopedic emergency command center suffered a catastrophic communications failure--or somebody's tee time came up. The final accounting: an 80-mile round trip and roughly four hours burned out of the finite supply of life allotted to me, all to discover that the doctor I had been sent to was the wrong doctor. Then we arrive at the grievance process, where the comedy becomes almost artistic. The Patient Rights material cheerfully encourages patients to file grievances with the "clinical manager." Wonderful. Who is the clinical manager? Apparently this is classified information. The person is not identified anywhere I can find. Then there is Patient Advocacy, a department that appears to function less like an advocacy office and more like an astronomical black hole: complaints enter, light bends, time stops, and nothing ever comes back out. I have some experience with this phenomenon. I'm still waiting for a meaningful response to complaints I raised roughly three months ago. At this point, I'm not sure whether they're investigating them or aging them in oak barrels. And that is the maddening thing about Baylor Scott & White. Parts of this enormous medical machine are superb. You encounter nurses, doctors, technicians, and staff who leave you genuinely grateful such people chose medicine. They are skilled, kind, attentive, and worth every one of those five stars. Then, without warning, you wander through another door and find yourself trapped in a bureaucratic fever dream where appointments lead to doctors who don't treat your injury, nobody seems responsible for anything, and "patient advocacy" has all the responsiveness of a mailbox painted onto a brick wall. So how do I rate Baylor Scott & White? That's easy. Five stars when they're hot. One star when they're cold. And God help you if you turn the faucet expecting one and get the other.

I have been to Scott & White so many times that at least one person in each department knows my…read morename. The majority of the doctors and physicians assistants are very pleasant. Even the lab techs are helpful as well as funny. The cafeteria as a few nice selections of food but could use more seasoning. As long as you are a patient going to your appointment and going home, you will be ok. Then there is the emergency room. In the emergency, it is as if there isn't enough techs because the lobby is always full. A lot of the nurses do not have bedside manners. A few of them do. I have had bruises, loss blood and even been assaulted nasally after they were told I did not want the care that they were trying to administer. They do not listen to the wishes of the patient or the family because they think they know everything. The people in charge will let the workers talk to the patients and families any kind of way, but they have a violence policy where the patients or family members cannot retaliate or use profanity. But when it comes to the speak up policy that is supposed to be enforced, the patients are rarely heard. I'm a heart transplant patient so I'm usually on the fourth floor. Now there are a few good nurses that actually do their jobs, have bedside manners, make the situations personable, and even make friends. Some even become like family. Then there are those who come to work with a chip on their shoulders and try to take it out on the patients. Now when it comes to Patient Relations, Douglas Stephens is probably the only one that actually cares and wants to help the patients. He actually takes the time to listen and come up with solutions. All in all Scott and White is a business. There are always some good people and some bad people. They need to read the signs provided for them as well as the patients. Treat people how you want to be treated. You have to give respect to get it. That's all I'm saying. The place itself is a wonderful place. You will find the right doctor for you.

The care my mom received here was exceptional. Everyone from the doctors to the nurses to the…read morehospitality workers were just amazing. The nurses absolutely exceeded our expectations. The care and kindness they showed my mom while taking care of all of her needs was touching. Everyone was so professional and so supportive. Even the food served there was pretty tasty! We really appreciated the safety precautions they used to help keep Covid out of the facility. I would highly recommend this facility for anyone needing some continuing care. Mom is on the mend and now at home

I waked up told my mom that when I grow up I want to be a doctor but I feel like that something…read moreelse feels different about that and I wanna be at the doctor when my age is at 16

Absolutely the BEST care for our grand daughter Thorough…read moretesting and very accommodating to our concerns.ran tests, we're very gentle and kept my grand daughter from being scared of her CAT as an and getting shots! Highly recommended For great care !

I am very impressed with the VA lab. You can have your labs done at 7:30 and by the time you are at…read moreyour Dr apt at 9 they are ready. Staff is friendly but many appointments have been rescheduled. Long wait times and long wait times times to get your appointments

A team of very caring individuals. Everyone from doctors to housekeepers were top notch.read more

I was here around 2022 for three months along with a short acute stay the same year. I witnessed…read moreone staff (Ms. Rae) on the acute unit purposefully misgendered and hit a patient, the patient got upset, and they punished the patient for getting upset. I brought it up to staff multiple times and they told me to "quit talking about it". In my residential stay I witnessed two male staff members get in a physical altercation with each other. The care was terrible, it was so hard to see a medical doctor if needed as well.

I went here as a teenager I was 15 when I was admitted. The staff who watched us during the days…read moreand nights did not care what other teenagers were going through and basically would simply tell them to "get over it.". There was a teen around the age of 14 who was in there for sexually abusing their younger cousin yet they would still room this teen with other patients who had been sexually assaulted and this teen tried to pressure one of his roommates into sexual acts. They didn't move the unit they were in until someone decided to punch them because they were tired of them trying to touch other teens inappropriately. They don't really care about your treatment care they will just throw meds at high dosages in your face even if you said it wasn't working for you they'd just up the dosage and add another med onto it. I left bringing home 8 medications that didn't help and gave me painful side effects. The therapist I had didn't care about what I had to say or why I was in there she refused to believe what was going on with me or in my home would just blow it off and say that I wanted to be in control of everything, when that wasn't true I was tried of living in a abusive household and she just said I was trying to control the people who were abusing me. Do not send your kids or teens here especially for a long term stay!!! I'm 20 now and just figured out that some of the meds the prescribed me were causing me to have something we believed were seizures. They don't care about treating you or anyone! It's more like a juvi.

My mom had a procedure this morning, and the staff were amazing. I thought I'd leave some positive…read morefeedback from our experience. First, the receptionist at the front desk gave a good first impression. She was smiling when we walked in and was very friendly. And this was an early 7:15am The volunteer that walked us back was sweet. I only have first names with those I interacted with. Once my mom was wheeled back I'm not sure who assisted. Bailey, Robert, and Amanda were so gentle, patient, and seemed like they genuinely cared. They are perfect for their job and I hope they know how much their work is appreciated. I met Dr. Huang briefly and he was nice and informative. My mom has some follow up work but I know she'll be in good hands here.

If you added some farm animals to this ER you'd be getting the entire 3rd world treatment. Filthy…read morefacility, rude bare bones staff, and packed in a waiting room like sardines. My husband had complications from a colonoscopy went in with a possible perforated bowel (which is life threatening). Waited 6 hours and watched 60 people rotate through as he bled out of his rectum we finally walked out. Seton has a horrible reputation in general and now I can see it's a systemic issue.

THE LAB IS AWFUL- SPECIFICALLY SHEQUITA! Say one wrong thing to her and she will hurt her patients…read more Unfortunately for me, it was my infant daughter.

Internal medicine: first and only visit. Dr. C. Perera: At…read moreTemple, Texas clinic 11/7. Condescending and patronizing attitude. Talk to you as though you are a two year old toddler. Frequently use "get with it" when I ask questions r/t my asthma medications. Did not feel safe to ask questions anymore. Could not wait to get out of the room.

The registration process is honestly the dumbest thing I've ever experienced. They make you sit…read moredown and call a guy in a call center in India and tell them all your information in a packed lobby. I went through this whole process just for them to tell me they don't take our insurance AFTER 15 mins of verifying the insurance. I gave them the secondary insurance that they did take and they still weren't able to verify. I'm honestly really tired of ER's/ doctors offices/ urgent cares making you go through elaborate processes because they don't want to handle paperwork.

I used to come to this location, but I now go to Integrity Urgent Care instead -- and for good…read morereason. The check-in process here is honestly bogus. Whoever thought it was a good idea to make patients check in using a phone clearly didn't think it through. It feels like the front desk is avoiding doing their job by having sick patients check themselves in, and it creates unnecessary contact points where germs can easily spread. If someone comes in for a non-illness-related issue, they're now exposed to germs from everyone touching the same equipment. As for the care itself, I will say the medical team is fast, efficient, and provides quality treatment. However, the front desk experience completely overshadows that. Another major issue is the lack of privacy. The front desk openly asks patients, "What's going on with you?" in front of the entire waiting room. While I was there, a man came in and had to quietly tell the receptionist he had diarrhea -- in front of everyone. That's embarrassing and absolutely not how patient information should be handled. These conversations should be left for triage in a private room, not asked out loud in a lobby full of strangers. Because of these issues, I will not be returning to this location.

Brought our seven month old son here as first time parents who were worried and no other doctors at…read morehis normal clinics were near as detailed, thorough and understanding than the ones here. The nurses and doctors are sympathetic, kind, helpful and supportive. Honestly I would rather take my child here than to his regular doctor. Very clean, quick, professional and easy. 10/10 recommend this to any fellow mom who is worried about her baby.

I can't say enough about our amazing experience. My husband injured his knee and couldn't apply any…read morepressure to it. They treated him with kindness, compassion, and professionalism. We were in and out in less than 2 hours. Including X-rays, a shot, and fitted with a brace and crutches. I highly recommend them.