I was a hysterectomy patient shortly before the quarantine, and I'm on the fence about Valley…read moreWomen's Clinic. Dealing with the front desk staff made me just weary. Once you're in their system, everything - appointment scheduling, reminders, instructions - is done online through MyChart, which I love, and which is good, since phone skills aren't their thing, as I found on the few occasions when immediate contact was necessary. Apparently scheduling is a challenge as well, since I was called more than once to have an appointment rearranged - not due to deliveries or emergencies, but because "You were scheduled on a day when the doctor will be at the hospital." (That might not be a direct quote, but it's pretty close.)
There was a battery of tests that I needed before surgery, which the doctor forgot to issue orders for... So the (incredibly wonderful and competent!) Star Clinic was none too happy to see me the day before surgery to rush tests that should have been done two weeks prior. Medication errors were made after surgery, giving me and the poor nurses at the hospital quite a rough night. Three weeks after surgery, I was dealing with terrible menopausal symptoms, which I had been told to expect, and that hormone therapy was always an option. Upon reporting my hot flashes, fatigue, and near constant crying, the surgeon suddenly decided that I didn't need estrogen to deal with menopausal symptoms, just Effexor. (After a complete hysterectomy, mind you.) And while I was summoned to the office to discuss these issues, my final post-op checkup two weeks later was cancelled and I was released to work without an actual physical examination "due to the quarantine." (I understand, I'm taking the lockdown seriously... But both events took place while while the Shelter In Place order was in effect, and the work release seemed far more important to me!)
I won't say there were no positives. The surgery itself went well. The medical assistants are top notch - they answered all my questions completely and gave helpful tips. And my understanding is that the clinic is a wonderful place to be if you are going to have a baby, which nearly all of the other patients were. So maybe they're just better with pregnancy than with the other end of the spectrum! I hope so. Good luck... But get to your appointment at least 20 minutes early, because their parking situation is quite limited, and you may be in for a walk!