It's a nice, new facility, but in my opinion, some key features and considerations were missed when…read moreit was designed. The check-in lobby is extremely loud with little to no noise control, and the floors are very slippery--which is especially concerning when you have an animal that has had leg surgery and needs to be careful walking. One of the observation rooms also has poor to no air circulation and gets extremely warm. The biggest frustration, however, is the consistent wait time. A 3:00 appointment shouldn't mean sitting in an overheated room until 3:35 or 3:40 before being seen. At another appointment, we waited another 20-25 minutes past the scheduled time. At some point, you have to ask: why bother scheduling an appointment? If I'm late or miss an appointment, I can be charged a fee. Yet when paying customers consistently sit and wait 20, 30, or 40 minutes past their scheduled appointment time, there's no accountability on the other side. I understand emergencies happen, especially in veterinary care, but when significant delays become the norm rather than the exception, something needs to change. Customers' time should be respected too.

Our 90lb Blk/Lab had her TPLO surgery there....so far so good! Four more weeks of home based PT…read more Nice facility, clean, organized, solid communication on what, why, when, & how this is going down. Blown away on the cost of these surgeries though. Parking could use some improvement.

They have all kinds of farm foods. My friends go there often to buy food for the deer.read more

First time customer today. I stopped in with my two pups and they LOVED the treat section! They…read morehave a large selection of bones/alternative rawhide/chewing treats and dog biscuits. They sell gifts, food for other animals and they have a section in the back for kibble. I do wish they had a little more selection for dog kibble (my pups are currently eating Stella & Chewy), but I was happy to see brands like Fromm and Blue Buffalo. Customer service was very approachable and friendly. Will definitely be a return customer!

Caring place to take your animals. Clean, great receptionists. Good doctors .the only thing I was…read morenot impressed is forcing customers to purchase items you don't need because vet care is expensive already. Didn't care for pressure. Care is excellent.

I love everyone here. So does Sebastian and Henry!!!' The best care and treatment !!! Kim gave me…read morethe review card and took care of Henry!! Love you all!!!

The office offers the very best care and compassion during difficult times. They are highly…read morerecommend.

My two cats have been doing incredibly well thanks to the team at Eerie Canal. It's a bit of a…read moredrive, especially for someone without a proper carrier.. But I truly believe it's worth it, and I'm happy to have found them!

Designer Dogs is great. Delanda is super friendly and great with my Maltese. She is quick,…read moreaffordable and does a great job. Her little shop is very clean and in a good location for Brockport folks.

BEST animal doctor PERIOD! I am 68 have had animals all my life thus lots of different vets, I live…read morein Hawaii, I keep bugging him to move here! when my mom was still living & I would visit her, he was my vet for a few yrs till my mom died...I miss him very much! why? BECAUSE he is very COMPASSIONATE, extremely knowledgeable, and treated MY DOG w/so much CARE/RESPECT! God Bless Him! if you live anywhere near him (I used to drive 45 min) GO! ALOHA!

My 4 year old Airedale Terrier, Clementine died bc they ignored her symptoms and didnt know how to…read morediagnose or treat her. details as follows: I rushed my precious 4 yr old Airedale in to see Dr, Mathes after she vomited at 4 am & acted very unwell afterward.This was her 3 bout of vomiting in 2 months.She was on strong medicines for autoimmune disease.Dr. Mathes seemed rushed.He said he thought she hurt her back.He gave her a Chiro adjustment.Within minutes she vomited all over their floor in 3 huge puddles.I told him there was no reason to think it was her back bc she had not hurt herself.He said he has pulled a muscle while sleeping before.I said: "enough to make you vomit?"He gave her a pain injection & sub Q fluids & sent us away.1 hr later I called & said I wanted to bring her back in for U/S & X-ray bc I thought it was internal.I was told I needed to trust Dr. Mathes because he knows what he is doing. By that night she was worsening.I called Dr M's emergency #.His wife, Dr Homig, also a vet, answered.She they would call in sulcolofate slurry. 7 am I called Dr. M's emergency # again.I told him I thought this was very serious.I asked him if I brought her in would they be able to do an ultrasound, an X-ray, give her IV fluids& antibiotics, which she should have received the day before or should I take her to Buffalo.He said they could do all those things.He said he was in Canada with his wife, (which explained his rush on Friday).He said Dr. Rogers was very good at ultrasounds & they would take care of us.We rushed her in at 8am.They put her on IV, gave her pain injection & baytril injection.They set her up in the back & let me sit with her there.When Dr. Rogers came in around 9 to get the U/S going, they discovered that their U/S had never been charged.They said it took 20 minutes.But it was not 20 minutes.3 hours went by before they had the U/S charged sufficiently.Finally Dr. R did the U/S.In under a minute she said she saw fluid in the abdomen and warned us it was probably her spleen or liver having ruptured.We said we are going to take her to someone for surgery & she said she thought we should euthanize her.She convinced us to use a needle in the abdomen to sample the fluid so she could send it to Buffalo where the E.R is.We reluctantly agreed.But after sticking the needle into my now moaning dog's stomach, she could not get a sample bc the needle was too short.We pulled our dog out of there in anger after having been put through the ringer the day before & then having this critical time wasted with an U/S machine that wasnt charged.On the way to Buffalo, I called Dr. M's cell & his wife answered.She wouldn't put him on the phone.When I told her we wasted 3 critical hours bc the machine wasnt charged, she said they stood on their head for us(?) (I guess answering the phone is difficult for them) and she hung up on me. I called ahead to each of the ERs in the region:VSES in Rochester, Orchard Park in Buffalo &Cornell in Ithaca but none of them had a surgeon on over the weekend & if she needed surgery, they would not be able to schedule it til Mon.Orchard Park suggested Green Acres in Tonowanda.She was admitted to the ICU at Green Acres &a battery of tests was done. By the next morning, it was determined that she had a perforated intestine &surgery was scheduled immediately.The 2 hour surgery went well.He had closed her up & was preparing to come to let us know, when he was informed her heart had stopped. After 30 minutes of CPR, she was pronounced dead. Afterward Dr. Howard told me that all of her organs looked to be healthy & in tact but that the stomach acid that had been leaking slowly into her gut since 4 am two days prior did do some damage. He felt if she had been diagnosed correctly sooner, she may have survived. A perforated intestine is not a fatal condition if it is attended to quickly by a good dr. If Dr M was not equipped or skilled enough to take care of it, he should have manned up and said so. Now, my once in a life time, one in a million precious gift from God is dead. She is irreplaceable. When I was told she had died, I screamed and cried for well over 30 minutes. Dr. Howard never left my side. A far cry from being told they had stood on their heads for me and hanging up on me like Dr. Homig did. I called Pumpkin Hill Vet today to let them know she had died. But after 3 attempts they did not pick up the phone when seeing my number. They are probably ashamed. And they should be. With all that being said, the technicians there are very sweet, loving, compassionate girls. I hope they find a better place to work. You ladies should check out Green Acres. They do real medicine there and they love the people and their pets.

Absolutely amazing owner/trainers and programs offered. Very diligent, kind and helpful. The…read moreclasses offered by Karlene have made an amazing difference with our dogs. I can't recommend her highly enough - really amazing.

My husband and I needed help with our newly adopted 4 year old Rottweiler (Wayne) as he had no…read moreprior training, no boundaries set and no socialization with other people or pets which unfortunately resulted in aggression. Before adopting Wayne, we already had another dog and a cat so we knew we had a lot of work to do to get them acclimated and keep them all safe. After just the first session, we witnessed many positive improvements with Wayne's behavior which kept us wanting more. Now, after just 3 sessions with Dr. Karlene, Wayne has an A on his report card -at least in our book! In addition to learning commands, he sits and patiently waits for our other dog to eat first before he gets any food. He is much easier to take on walks (no more pulling and growling or barking) and we don't worry about him hurting our other animals. He's a very gentle giant with all of them. We recently added a kitten to our family and he's really sweet with her too, even when she bites his tail and plays with his whiskers. During this process, I learned that training a dog isn't as simple as dropping it off to a trainer to do the work; the family really needs to come together (humans and pets) to learn the techniques and do the work as a team. It doesn't take much time, just consistency and a good behavioralist!

Took our American Foxhound Koto there for day training from February to March a 6 week program,…read moreMarcus had us come in for a meet and greet at the facility on Buffalo Rd. We brought Koto our American Foxhound and right from the beginning, by showing us how to use a pinch collar that started to correct his Behavior. So I signed our fur kid up for day training and every week, Nick and Avery along with Marcus would give us updates on Koto's progress. Never any issues with other dogs, or anything of that nature. Koto has learned many commands and he's still looking to impress us as we keep him check with what we've learned how to do with Koto. Every time we would leave town we had Avery board Koto at her house for the time we were out of town. Never an issue. I did read the bad reviews and for those who lost a pet, I'm deeply sorry for your loss. As for us we were completely satisfied for what we paid to have our boy trained. Thank You Marcus, Avery and Nick Respectfully, Matt and Becky