Took a ring I bought here when every other store said sizing was impossible. They did an amazing…read morejob and it got perfectly. Not only was the craftsmanship really good but they were very friendly and happy to help anyway they could.

Elite has gone above and beyond again for us. Exceeding our expectations! We have been going to…read morethe Dulles and Winchester locations for 7 years and Eslam Elfky and most recently Tracey have always taken great care of us and provided amazing service and quality. My Husband surprised me with a new custom bridal set and it is stunning! Thank you again Elite!

Very welcoming & knowledg ble staff Given fair quotes on…read morejewerly repairs & insurance appraisal for family jewerly pieces

I had some jewelry to sell. Mr. Cooper was very nice, weighed everything I had and gave me what I…read morethought was a very fair price. Mr. Cooper comes across as a genuinely caring, polite and professional individual. A true gentleman and a pleasure to do business with. A great experience.

This place was the first store that I saw once we had parked in Winchester to walk over to the…read morePedestrian Mall. I was a bit taken aback by the neon signs on the window like "Pawn" and "We buy gold" but you never know what you can find in stores like this. It is a small shop with jewelry cases on each side of the store, divided into compartments by type of item. I found some lockets that I really liked as well as a Tiffany charm for $20! This place also had lots of unique antique jewelry as well as rare coins for sale. TIP: Watch those time limit parking meters, no matter what day it is. We got a ticket because we didn't. OK, the fine was only eight bucks...but still.

I had scrap gold and when I tried to sell here, It was anything but straightforward and honest. I…read moreasked what the weight was and what he was paying per ounce... he told me the penny weight and the total he'd offer and when I asked if he could covert it to ounces for me he just told me that was the standard. I had no idea what he was paying per ounce still, so I left and went to Cooper's jewelers - man, what a difference. The woman there showed me her scale and computer screens, which had the weight listed multiple ways as well as what they were paying per weight, and the total offered. Very transparent. Oh, and coopers paid over 20% higher for the same scrap!

The Black Rose is located on the pedestrian mall in Old Town Winchester. A one stop shop, you can…read moregrab a cup of tea and a healthy snack or shop for a unique handcrafted treasure! When you first enter, the aroma of herbal tea and spice is so incredibly relaxing. The shop uses mainly natural lighting which is also very soothing to the senses. The drink menu has a wide variety to choose from, both hot and cold. All along the counter are covered glass bakery dishes full of amazingly yummy treats! The seating is comfy and the atmosphere is not rushed at all. The shopping is an added bonus! They focus on products that are eco friendly, recycled, and repurposed. They have so many quality hand crafted items to choose from such as jewelry, soaps, and things for the home. There is also a nice selection of essential oil blends. The prices are super affordable. If you find yourself in town, this is a must stop in shop. The owner, Sheryl, is a warm and inviting person and is way fun to talk with!

I went in hoping they could resize and clean my grandmother's wedding rings. This set of rings is…read more80 years old, and I couldn't have been more nervous about allowing strangers to handle them. Sometimes it's not about the money. In my case, these are family heirlooms, and I hope to pass them down to my own daughter one day. I had the pleasure of speaking with the manager, Kate. My husband went off in search of a watch, and he spoke with Haley. The entire process went very smoothly, and the ladies were very kind and sympathetic about my fears. We left the same day with a new watch for my husband, and went back the next to drop off my wedding rings. It took about 3 weeks total for the store to receive them back, but I was kept in the loop throughout the entire process. My rings are back, they're brand new looking, and they fit properly. We've been back on several occasions now, and each time, we leave happy. I can't say enough nice things about this particular location.

If only i could give a zero. This store is unbeleivable and that its allowed to even continue…read moreoperations is beyond me. I want to warn people so they are not taken as we have been. My husband has spent thousands upon thousands at this store, that is, until i realized how bad he was being taken for. every birthday, every anniversary my husband has bought things here, the last straw was a multi stone very large diamond ring, he bought it a month before our anniversary and then brought it with him to our vacation trip to give to me there, we were on vaca for two weeks. Although lovely it was so large and high in stature that it wasnt something i would wear, so he told me I would be able to exchange it, well when i went in to do that I was told that it was past the 30 days, well yes this is true, it was purchased a month before he gave it to me. They said the only way it could be exchanged is if it was for a ring that was at least double the price of the original and then you have to pay the excess left. I said to them so Im stuck with a ring I wont wear, at which the manager says you can always sell it!! Really!! So then I asked for the information that goes with the ring such as Carat size , color etc because none of the jewelry he ever purchased there EVER came with any information or GIA cert. She says we dont have any of that and that the diamonds at Kay were not GIA cert. And that i would have to send it to have graded myself. Again Really!! Stay away from any store that sells diamonds that are not graded . especially when they are overpriced to begin with. I could go on and on with many stories because every peice he ever bought there was not what he had picked but what they pressured him to get, A tanzanite ring that had no A grade that i specifically asked him for at least AAA Blue tanzanite. and they didnt even know what the size of the stone was when i went back in. I wear a size 7 which is a normal size that most jewelers carry lots of, they kept selling him size 8 and said it could be sized at point of purchase, even though it was in our records there that i wear 7. If you are spending 5,000 and up for a ring and they want to re-size it, no thanks. If you are spending any amount on Diamonds that are not graded, No thanks. Go to a more reputable store that have a real jeweler on site. There is not enough room on here to say all of our mishaps, but when I told her my husband would not be returning here she had the nerve to call our home, I guess she was hoping he would answer, but guess what, I did. Men stay away from Kay jewelers in Apple Blossom Mall in Winchester Va. If anyone trys to sell you Diamonds that are not graded or GIA certified, dont bite.

Kay Jewelers in Winchester, VA ruined our wedding band experience. Store Manager Annie Fields was…read moreconniving and manipulative in order to sell us a more expensive band to enhance our engagement ring. We thought it would be a simple affair to have the rings soldered together. After 4 months of sending the rings back to their inept and slacktastic jeweller's lab (4 times!), we had to give up on the rings, as they had become steeped in anguish and disappointment. The rings were also half-melted from being heated too many times. Then, store employees started commenting to us that "those rings would've never worked well together" and "that engagement band probably wouldn't pair well with any wrap." Kays refused to accept a return on the now-deformed wedding band, and insulted us with a Kay's gift card as a parting gift instead. Kay Jewelers wasted many hours of our time with repeated trips and phone calls and caused my wife more pain than anything else I've seen her go through. I can't properly express to anyone reading my story about what I wish I could do to Kay Jewelers in return for the hurt my wife has gone through. If you love your wife more than anything else, then I bet you can imagine well enough. What I must settle for, though, is just spreading my story (longer, more detailed version will be up on Google), and hoping that I can warn others away from a similar experience. Please avoid this company and this store in the Apple Blossom Mall and buy your jewelry elsewhere.

We had a terrible experience here... but it was eventually made right, so I feel like it's not fair…read morefor me to say too many negative things about this place. A piece of advice though - please make sure you get all necessary paperwork when purchasing big ticket items here, including diamond certificates!

I brought a watch there to be fitted, a simple job. The gentleman who helped me was not happy that…read moreI entered the store and interrupted his lunch. He rushed me through the process and did not fit the watch correctly, he did not make any attempt to fix it even after I showed him that it was still too big. I paid, left and went directly to Golden Link Jewelers in Apple Blossom Mall. They gentleman there took his time with me, did a wonderful job, and still charged me only $7 despite the fact that he had to spend a significant amount of time cutting out a pin that the man at Foster's inserted incorrectly and broke. Do not go to Fosters, go to Golden Link for Jewelry repair; same price, far superior service.

What a fun store to explore! It's long and the art and gifts keep going back and back into a room…read morededicated to everything on sale. They have pottery, toys, ceramics, something for everyone. Collecting felt mouse ornaments, we found many here!

I stopped in yesterday for a last minute Christmas gift and they have free gift wrapping! Fastest…read moreeasiest guft i bought this year. Also check out the sale room in the back of the store.

Great products, great packaging and shipping. A wide variety of quality products. I appreciate…read moreeveryone there. John was super nice over the phone today. Very Helpful! Thank you! Kris H

Best selections of crystals and incense around! Staff is super friendly and helpful, and prices are…read morereasonable.