Took a ring I bought here when every other store said sizing was impossible. They did an amazing…read morejob and it got perfectly. Not only was the craftsmanship really good but they were very friendly and happy to help anyway they could.

Elite has gone above and beyond again for us. Exceeding our expectations! We have been going to…read morethe Dulles and Winchester locations for 7 years and Eslam Elfky and most recently Tracey have always taken great care of us and provided amazing service and quality. My Husband surprised me with a new custom bridal set and it is stunning! Thank you again Elite!

I had a great experience with customer service!…read more I ordered the "Winchester Bracelet" and called to talk to one of the owners who is really sweet and helpful, especially with guessing which size bracelet to order. The process was quick and easy, and the bracelet arrived at my house the next day! The bracelet is beautiful and made really well.

So much to browse... Great place for unique jewelry. My wife loves her "Winchester Bracelet."…read more Now I get her charms to add. BTW, Take her shopping... a day on the Winchester walking mall has lots to offer, but don't pass the Silver Smiths. They have been there a long time for a reason.... We now draw straws for restaurants, there are more than 6 or 8 we like.

Very welcoming & knowledg ble staff Given fair quotes on…read morejewerly repairs & insurance appraisal for family jewerly pieces

I had some jewelry to sell. Mr. Cooper was very nice, weighed everything I had and gave me what I…read morethought was a very fair price. Mr. Cooper comes across as a genuinely caring, polite and professional individual. A true gentleman and a pleasure to do business with. A great experience.

This place was the first store that I saw once we had parked in Winchester to walk over to the…read morePedestrian Mall. I was a bit taken aback by the neon signs on the window like "Pawn" and "We buy gold" but you never know what you can find in stores like this. It is a small shop with jewelry cases on each side of the store, divided into compartments by type of item. I found some lockets that I really liked as well as a Tiffany charm for $20! This place also had lots of unique antique jewelry as well as rare coins for sale. TIP: Watch those time limit parking meters, no matter what day it is. We got a ticket because we didn't. OK, the fine was only eight bucks...but still.

I had scrap gold and when I tried to sell here, It was anything but straightforward and honest. I…read moreasked what the weight was and what he was paying per ounce... he told me the penny weight and the total he'd offer and when I asked if he could covert it to ounces for me he just told me that was the standard. I had no idea what he was paying per ounce still, so I left and went to Cooper's jewelers - man, what a difference. The woman there showed me her scale and computer screens, which had the weight listed multiple ways as well as what they were paying per weight, and the total offered. Very transparent. Oh, and coopers paid over 20% higher for the same scrap!

The Black Rose is located on the pedestrian mall in Old Town Winchester. A one stop shop, you can…read moregrab a cup of tea and a healthy snack or shop for a unique handcrafted treasure! When you first enter, the aroma of herbal tea and spice is so incredibly relaxing. The shop uses mainly natural lighting which is also very soothing to the senses. The drink menu has a wide variety to choose from, both hot and cold. All along the counter are covered glass bakery dishes full of amazingly yummy treats! The seating is comfy and the atmosphere is not rushed at all. The shopping is an added bonus! They focus on products that are eco friendly, recycled, and repurposed. They have so many quality hand crafted items to choose from such as jewelry, soaps, and things for the home. There is also a nice selection of essential oil blends. The prices are super affordable. If you find yourself in town, this is a must stop in shop. The owner, Sheryl, is a warm and inviting person and is way fun to talk with!

I went in hoping they could resize and clean my grandmother's wedding rings. This set of rings is…read more80 years old, and I couldn't have been more nervous about allowing strangers to handle them. Sometimes it's not about the money. In my case, these are family heirlooms, and I hope to pass them down to my own daughter one day. I had the pleasure of speaking with the manager, Kate. My husband went off in search of a watch, and he spoke with Haley. The entire process went very smoothly, and the ladies were very kind and sympathetic about my fears. We left the same day with a new watch for my husband, and went back the next to drop off my wedding rings. It took about 3 weeks total for the store to receive them back, but I was kept in the loop throughout the entire process. My rings are back, they're brand new looking, and they fit properly. We've been back on several occasions now, and each time, we leave happy. I can't say enough nice things about this particular location.

My husband and I were in the store yesterday to have our jewelry inspected. Kitty helped us in…read morethat as well as selling us some new pieces that are so beautiful! Dou assisted Kitty in setting up our purchases and it was such a pleasant experience! Every time we visit the store, Dou knows exactly who we are. It's amazing to me how she can remember all the customers and details about them! We love doing business at this Kay store and really appreciate how much time was spent in helping us decide what we wanted! Thank you, Kitty, and Dou!

If only i could give a zero. This store is unbeleivable and that its allowed to even continue…read moreoperations is beyond me. I want to warn people so they are not taken as we have been. My husband has spent thousands upon thousands at this store, that is, until i realized how bad he was being taken for. every birthday, every anniversary my husband has bought things here, the last straw was a multi stone very large diamond ring, he bought it a month before our anniversary and then brought it with him to our vacation trip to give to me there, we were on vaca for two weeks. Although lovely it was so large and high in stature that it wasnt something i would wear, so he told me I would be able to exchange it, well when i went in to do that I was told that it was past the 30 days, well yes this is true, it was purchased a month before he gave it to me. They said the only way it could be exchanged is if it was for a ring that was at least double the price of the original and then you have to pay the excess left. I said to them so Im stuck with a ring I wont wear, at which the manager says you can always sell it!! Really!! So then I asked for the information that goes with the ring such as Carat size , color etc because none of the jewelry he ever purchased there EVER came with any information or GIA cert. She says we dont have any of that and that the diamonds at Kay were not GIA cert. And that i would have to send it to have graded myself. Again Really!! Stay away from any store that sells diamonds that are not graded . especially when they are overpriced to begin with. I could go on and on with many stories because every peice he ever bought there was not what he had picked but what they pressured him to get, A tanzanite ring that had no A grade that i specifically asked him for at least AAA Blue tanzanite. and they didnt even know what the size of the stone was when i went back in. I wear a size 7 which is a normal size that most jewelers carry lots of, they kept selling him size 8 and said it could be sized at point of purchase, even though it was in our records there that i wear 7. If you are spending 5,000 and up for a ring and they want to re-size it, no thanks. If you are spending any amount on Diamonds that are not graded, No thanks. Go to a more reputable store that have a real jeweler on site. There is not enough room on here to say all of our mishaps, but when I told her my husband would not be returning here she had the nerve to call our home, I guess she was hoping he would answer, but guess what, I did. Men stay away from Kay jewelers in Apple Blossom Mall in Winchester Va. If anyone trys to sell you Diamonds that are not graded or GIA certified, dont bite.

I stopped into J Foster jewelers with my grandson. My grandson always commented on Stan's gold…read morechain so we decided to stop into the store to look at a chain for him. They were very welcoming and showing my grandson, different styles of chains for him. I will for sure be coming back to buy him that perfect necklace that he's looking for. Thank you, Anthony and Vincent for always helping me and my family find the perfect jewelry! Your dad would be so proud of you two!

We had a terrible experience here... but it was eventually made right, so I feel like it's not fair…read morefor me to say too many negative things about this place. A piece of advice though - please make sure you get all necessary paperwork when purchasing big ticket items here, including diamond certificates!

What a fun store to explore! It's long and the art and gifts keep going back and back into a room…read morededicated to everything on sale. They have pottery, toys, ceramics, something for everyone. Collecting felt mouse ornaments, we found many here!

I stopped in yesterday for a last minute Christmas gift and they have free gift wrapping! Fastest…read moreeasiest guft i bought this year. Also check out the sale room in the back of the store.