This review concerns a very unpleasant experience at the Old
Swan. I would like to be very fair and point out that myself and my partner
have visited this place a few times previously just for a few drinks and a
couple of times for a meal and always had good experiences, including the best
fish and chips I ever had at a pub. But on this occasion things were very
different and I would like anybody who plans to visit to bear in mind what I
have just said about our good experiences but also be VERY wary. We decided on Sunday on the spur of the moment to go and
have a pub roast dinner and I suggested the Old Swan. How I wish now I hadn't.
The place was quiet but a party of 20 people had arrived just before us. After
we had sat down with a drink, the owner came over and told us about the party
of 20 and that it paid to book and that we may not have our order taken for
at least half an hour. We were a little taken aback by this but reassured her
that we were not in a rush, we were happy to have a quiet pint and relax. We
already felt that we had done 'something wrong' at this point; this was not the
sort of place where you HAVE to book; we never had to before. Our order for pork roast dinner was taken about 15 minutes
later. No problem. Then our meals came pretty quickly after that; apparently
the chef had 'managed to fit us in'. Unfortunately, I quickly realised that the
meal didn't only look bland and a little unappetising but also tasted that way.
I am NOT a fussy eater and only ever not eaten a restaurant or pub meal once
before in my life, but this was the second time. The pork was bland, the fat
was rubbery and sloppy, with gristly stringy bits. The roast potatoes had
claimed to be roasted in goose fat (this is supposed to add flavour and crisp
them up) were hard in the middle, sloppy on the outside and looked and tasted
like they had been merely 'shown' the oven; roast potatoes are supposed to be a
bit crispy; these weren't and they had a slimy quality. The veg was bland and
uninspiring, the 'jus' had virtually no flavour. The only edible thing was the Yorkshire
pudding but with only a small amount of thin 'jus' (what's wrong with gravy?)
it would have been dry. But at least that was decent. To be honest, the meat
and potatoes were not very nice at all and I couldn't eat them. I ended up
leaving all of it. At £10.50 for a roast you do expect something a little above
average; this was horrid. As I said before, I am not a fussy eater and it
surprised me that I was leaving it all. So this was disappointing enough but the meal isn't the main
reason I am complaining. That is coming up but readers, you needed the
background! When the owner came over after we had 'finished' she asked me if
the meal had 'beaten me. I realised she thought I couldn't manage it all which
was weird as I had only had three mouthfuls, the plate was full. So I told her
that I hadn't eaten it because it did not taste very nice. I wanted to politely
tell her why so she was aware but she then said very bizarrely: Ok darling,
and walked off! I was not angry; I just wanted to explain in a friendly manner
what had been wrong, because sometimes even in the best places things go wrong.
In fact, like all us Brits I felt rather apologetic for having to make a complaint,
but it all went horribly wrong. She came back a minute later and her manner was
very patronising, defensive and a little aggressive. I tried to explain myself
again to her and said 'was she the manager as I would like to tell her what the
problem was. She said a little angrily No I am the OWNER. She made it clear
that she didn't want to have a conversation while there were other customers
about and gave me a feedback form to fill in. She said she was only after
constructive criticism and told me I was should complain in a 'professional
manner; not just say 'it wasn't very nice'. I said that I was trying to tell
her WHY it wasn't a nice meal but she was not giving me a chance. She made me
feel as though I was being very unreasonable and made the point very defensively
that the party of 20 who had also had roast dinners had just been praising the
meals. I said I was more than happy to fill in the form and told her we had
eaten there before and had told her then how good our meal had been previously
and that we just wanted to talk to her now face to face. She would not listen
and acted as though we were real problem customers, even though we were being polite
and calm. She also gave us some strange spiel about people from other
restaurants and pubs coming in to complain on purpose to try and put them out
of business. All very weird. She had an aggressive manner which really took us
aback. She walked off leaving us feeling very uncomfortable. We couldn't
understand why she seemed to be taking this all so personally and why she would
not have a calm conversation with us. Anyway when we went up to pay we told the girl at the till
that we were not prepared to pay for the meal that had read more