I've been shopping at this store for many years. I've had a few minor problems with them over the…read moreyears--nothing too serious, just minor mistakes with a few video game purchases I've made. Nothing that made me stop shopping there or write a negative review at the time. However, I went in there the other day to look around, and I ended up spotting a Virtual Boy for $400, which is pretty expensive. But I recently received $400 for my birthday, so I figured what the heck and bit the bullet and purchased the system, as it was the only Nintendo system I currently didn't own at the time. The employee even let me briefly try it out, and it seemed to work well, so I bought it.
After I got home, I set it up in order to fully test and try it out. However, while testing it, I realized that the right lens only shows a distorted image. However, this is only noticeable when you have your left eye closed. I tried to call the store immediately, but unfortunately they had already closed for the day. So the next day, I called at work and explained the problem with the console that they had sold me. The woman on the phone sounded very understanding and told me to bring it back, as they had a worker there who does repairs.
So after work, I drove home, packed up the Virtual Boy, and headed back to the store. I even called and told them that I was on the way, and I was told, "Okay, we'll look at it when you come in." When I arrived, the repair guy plugged the console in and said, "Yeah, I see it's not working. However, there's nothing I can do." Then he called the employee that had sold me the console the previous day, and I explained the situation for a fourth time while the "Repair" guy called the owner.
The employee who sold me the unit initially offered me to trade it back into the store, as they would not let me return the unit. I told him no because "I WOULD JUST BE GIVING THEM FREE MONEY AT THAT POINT"
The "Repair" guy returned and told me that I have to get it repaired somewhere else, as he can only do basic repairs like battery swaps on cartridges. THAT WOULVE BEEN GREAT TO KNOW THE 2 TIMES I CALLED BEFORE I HEADED TO THE STORE. Anyway, the employee that sold me the unit also got on the phone with the owner and explained the situation. After he was done talking to his boss, he told me, "They can't give me a refund, not even a partial refund, and I couldn't trade it in because it's damaged."
I then again explained that they SOLD ME THE UNIT DEFECTIVE BUT YOU CAN ONLY NOTICE IT WHEN YOU CLOSE YOUR LEFT EYE. They both just kept saying that they "tested it" with all the employees and none of them noticed any issues with the unit. Then the guy who sold me the broken unit low-key started blaming me for the damage, saying that "I could have damaged it on the way home yesterday, as the console is very fragile." And I'm just standing there thinking to myself, "No way he genuinely said something so RETARDED. He gotta be rage baiting. If a simple car ride is enough to damage the unit, would it not make sense that the person that drove to the store to originally trade the unit in to them damaged it? Therefore, it was already damaged before I purchased it."
He then told me "that there's not much they could do," which is pretty much the nice way of saying "piss off." I then asked, "Since you can't do much, what can you do?" and he replied by saying, "What do you want?" I asked if I could get a discount on the item or a partial refund, as $400 is a lot of money to pay for a defective item. He told me "no," so I asked again, "What can you do then?" and he replied with "pretty much nothing."
The employee's rage bait is starting to work and is genuinely pissing me off at this point, so I replied, "Why would you say there's not much you can do if you can't do nothing at all?" WHY EVEN TELL ME TO BRING THE UNIT BACK IN IF YOU CAN LITERALLY DO NOTHING DESPITE BEING INFORMED OF THE PROBLEM WITH THE UNIT TWICE BEFORE I EVEN GOT THERE.
In the end the "Repair" guy clearly wanted me gone so he begrudgingly filled out a punch card and handed it to me 15% off my next purchase pretty much saying next time you come in you can pay less to get scammed
