best store ever! Way more organized than hulen old navy. Service was amazing! The lady that checked me out helped me an old navy credit card and was so helpful! read more

This was absolutely the worst Old Navy I've ever been in!! Horrible! The selection was practically NONE! Clothes were on the floor. It was just nasty! Save your time and go to Southlake. read more

Overall experience is a meh. I came here for the first time and was disappointed in the customer service, plus they kept cleaning up and ruined my shopping experience. I only came for the additional 30% off on all clearance. But the associates here was all up in those sections trying to tidy it up. I couldn't even look at the clothing in peace cause they keep hovering. In the women section of the store they displayed a "additional 30% off clearance" sign, but they didn't have one in the kids section. I asked the associate there if the kids clearance was additional too. She didn't know, didn't bother to ask anyone else and continued hanging up her clothing. I asked another associate and he screamed across the room for the cashier and asked her and she said no. I guess they don't have headsets here. So I checked out, noticed she didn't give me 30% off so I asked her about it. She said it was an old promotion and that they weren't doing it anymore... it was months ago apparently and they didn't bother to take the sign off. I still tried to get it since the sign was still up and they didn't offer it to me. I was still disappointed since I know that sale is still going on, I don't think they were informed about it at all. So I went to a different old navy the next day and confirmed that the 30% off additional on clearance was an ONGOING promotion until Sunday 7/29. Amazing! I brought my stuff to this better old navy and price adjusted all of my purchase. Never going to this one ever again. Waste my time and gas. Only perks about this Old Navy is their inventory. read more

This place has really awful staff. Customers were having to unlock the fitting rooms themselves because you couldn't find anyone. All of their clothes are under big sale signs but aren't actually on sale; they're just placed wrong. When I told them that, instead of honoring it like any normal store, they just told me too bad. Maybe they should organize their stuff... I absolutely love Old Navy, but I wouldn't recommend this store even a little bit. There are so many choices around here. Don't waste your time at this place. read more

I do not recommend this location. Everything was a mess. Shelves were not organized well. All the sizes were out of order, the clothes were on wrong shelves everywhere. Selections on swim suits were not great. read more

Hands down the worst old navy. Always filthy, never organized. Clothes aren't properly folded, labeled or stacked. Things are just haphazardly tossed everywhere. No one works the fitting rooms. The fitting room return closet is bursting at the seams all of the time. These photos were taken nov 1, 5 minutes after the store opened for the day. read more

Old Navy - Women's Clothing Near Me - Fort Worth, Texas

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The poor reviews left before me are warranted. This was by far the dirtiest, messiest store I've ever been in. Every rack had items just thrown under them. Racks were rolled over clothes, pinning them to the floor. Sale items were practically hidden and their racks were so squeezed together you couldn't walk between them, and I don't ever recall seeing an associate on the floor other than at the registers. read more

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I went to do an exchange in this store, as I walked in I asked the first associate I saw where to go for the exchange. She said to get what I needed and she'd help me take care of the exchange. When I went back to the register to do so, she was rude and didn't look like she was happy to be there. I said thanks twice before leaving to her and I got no response and a glare. I looked at her name tag and was shocked she was a lead there read more

Big store and they have ZERO working shopping carts , makes it very difficult to shop with a toddler & is why I would rather go to another location read more

For a business that is supposed to be active in supporting the LGBTQ community, they certainly don't train their employees well. My girlfriend and I (female) walked in to do some shopping and peruse the sale that was going on, had been in the store for 5 minutes and I had just selected a pair of flip flops that I was planning on purchasing. We were in a fairly sectioned off part of the store, behind a large rack of clothes near the dressing rooms. I had had trouble finding a pair in my size, and my girlfriend noticed an employee standing not 3 feet away from us, rearranging the clothes on the rack. She was staring at us as she worked, watching us. Instead of asking if we needed any assistance, she just stood there, making my girlfriend uncomfortable, who then tapped me on the hip (you could say hip/buttocks) and asked if I was going to get them. This tap couldn't have been more than a fleeting second, because I hadn't even noticed it and was responding just as the employee said, "I'm going to need you to keep it PG in here." She tried to laugh it off. We froze. I'm angry at her for that moment. For putting us in an uncomfortable situation. For putting us on the spot. And for not minding her own business. I am also angry at myself for not turning around, asking what her name was and immediately reporting it to the manager. See, surprisingly she couldn't seem to understand what that feels like, to have a comment made to you like that. We froze. I put down the shoes, and promptly walked out. Because that was not the first time someone has ever made a comment to me. Nor will it be the last. Again, I wish I knew her name. She was a young African American woman with a headset on. And that's all I have. Regardless, the employees here could do with some sensitivity training if thy are going to represent a company that supports the lgbtq community. read more

Slow came on a Wednesday a weekday 4 people in front of us .Each transaction takes 10 minutes like they are being interview or something. 1 cashier at first than a 2nd one came but things didn't get any faster . Don't come here unless your retire. read more

Usually go to the Old Navy on Glade and 121 - I will not make the mistake of coming over here again. Customer service is awful ! I interacted with three employees and none of them were helpful. One employee told me they did not have dark blue rockstar jeggings , and was literally standing in front of them . I'd planned to buy several outfits today but I will wait and go to the other Old Navy read more

If I could give them zero stars I would. I'm young, so I try not to complain a lot about customer service since I understand the struggles and what people have to deal with, but this was hands down the worst experience I've ever had in an old navy. There was no one on the sales floor, barely enough people covering the registers, and when we did get to a register they had hangers everywhere and it looked like a pig sty. The employee Trey who helped us had an attitude the entire time, complaining to his coworkers, barely talked to us, and when he did it was full of sarcasm. We were told false information about the super cash and instead of sympathizing with us or apologizing he proceeded to just say he's done with the "stupid-ass people who work there" right in front of us. Then proceeded to get more of an attitude when my mom was just trying to ask questions. When my mom called to try and inform the manager of this, Trevor (the manager) simply said "yeah they are overworked" and pretty much didn't care or try to offer any help. All in all the employees here don't give a crap about the customers or they would've tried to help the situation, definitely won't be shopping here again. Also to Trey, if you really have 1 year of service working there like your name badge said, then how are your customer service skills so bad? read more