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    Old Firehouse Plaza

    4.3 (3 reviews)
    Closed 7:00 am - 11:00 pm
    Updated over 3 months ago

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    8 months ago

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    Dillard's

    Dillard's

    3.9(30 reviews)
    3.5 mi
    $$

    Karely at Dillard's Prescott Just Turned Christmas Stress into Pure Magic - 10 Stars Isn't Enough!…read more I wish every retailer could meet Karely from Dillard's in Prescott, Arizona, because she just redefined what customer service can be. My 82-year-old mother-in-law, who has survived multiple strokes and was absolutely overwhelmed trying to pick out the perfect Christmas gifts for the whole family, called the store in a near-panic. One phone call. That's all it took. Karely didn't just take the order--she held my mother-in-law's hand (figuratively) through the entire process. She listened patiently, asked the right questions, offered spot-on suggestions, and somehow made a frail, worried woman on the other end of the line feel like the most important person in the world. Gifts for grandkids, great-grandkids, in-laws--every detail was handled with warmth, precision, and genuine care. ‍‍‍ By the end of the call, my mother-in-law was laughing, relaxed, and actually excited for Christmas again. She told me later, "I think I fell asleep smiling." Karely didn't just complete a transaction; she restored someone's holiday spirit and gave our family a story we'll tell for years. Dillard's, please know you have an absolute gem in Karely--she's not just an exceptional employee, she's the kind of person who makes the world feel kinder. We are beyond grateful. Thank you, Karely, for making my mother-in-law's Christmas truly special. You deserve every raise, every recognition, and every good thing coming your way. 10 stars. A million thank-yous. Karely is a keeper!

    Great store. Great merchandise. Excellent customer service…read more Friendly and knowledgeable staff members. Clean. A security guard constantly walks throughout the store. Unique items and quality merchandise. I enjoy shopping here.

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    Dillard's
    Dillard's - BELINDA THE RUDE EMPLOYEE

    BELINDA THE RUDE EMPLOYEE

    Dillard's

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    Bealls Outlet - Melissa & Doug cake set

    Bealls Outlet

    3.9(9 reviews)
    1.7 mi
    $$

    I have shopped at Beales since moving to Prescott. I love the selection of items they have. The…read moresales staff is very polite and friendly. I go there about once a week and find great bargains. The store is always clean and well organized. It's not a really big store, but that suits me. I get lost in huge stores. I stop in at Beales about once a week to see what is new. I usually find something I like and I buy it. I am so glad there is a Beales store in Prescott.

    I pop into this store occasionally just to browse. It's nicely laid out, clean and neat, and…read moreattractively stocked. Usually I find a few things I like. They have great deals at Christmas on kids' toys. I bought many of my granddaughter's gifts here the last 2 years. This past Christmas I bought 2 wooden Melissa & Doug food play sets for my 7 yo granddaughter (pizza set and cake set). Bealls' prices beat Walmart and Target. I also bought a Barbie car for less than the box stores, or Amazon, charged. And a lot of other toys for her as well. Clothing quality is hit or miss. They get some good things like Columbia overstocks, but some of the clothing is cheaply made items. Shop carefully. They have adequate dressing rooms to try things on. As for shoes, you can find Sketchers for about $44. Kids' Croc knock offs are well priced, especially on markdown. A loyalty program gives you points you can use on future purchases. The clerks are pleasant. Overall, it's a nice place to shop.

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    Bealls Outlet
    Bealls Outlet - Barbie car!

    Barbie car!

    Bealls Outlet - Security tag still on..

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    Security tag still on..

    Old Firehouse Plaza - shoppingcenters - Updated May 2026

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