Very friendly and professional. The repair department is the best!. We were treated with a smile…read moreand a handshake.

Mark Mitchner will bend over backwards to make sure your needs and wants are exceeded. They are…read morethe best jeweler I have known.

We just bought a diamond ring (and my participation trophy band) here and have come in approx. 6…read moretimes. I am not a huge fan of the diamond industry but also wanted to make my fiancé happy, so I took her to look at several places. Diamonds Direct was so easy, transparent, and accommodating that we didn't even finish checking out other places around town. I saw some other review saying the associates were very rude regarding budget, but that was not my experience. I was very plain and transparent that I didn't want to spend over $2k on the diamond (lab-grown), and they were very supportive and helped me make various things cheaper, etc. At no point did I feel like they were rude because I wasn't spending a lot. Cindy was our primary contact, but we also had brief exposure to Dana and Mo. They were all lovely and very helpful. While our order was being prepared, Cindy kept us updated periodically via phone/text. The level of attention and care was very welcome. We did have an issue with a missing diamond we reserved, but they were super apologetic about it and actually shipped in a bigger diamond for the same price, so they took a bad situation and turned it into a positive. To summarize, Diamonds Direct makes it easy for a non-diamond person to casually participate. At the end of the day, I wanted a good deal, my fiancé wanted a big rock; we both ended up happy.

Love Ray Alasma! She has such a great vibe and made the whole experience enjoyable from start to…read morefinish.

J Custom Jewelers did an absolutely wonderful job repairing an heirloom ring that means so much to…read moreme. The craftsmanship was exceptional, and I couldn't be happier with how beautifully it turned out. They are also currently creating a custom piece for me, and the entire experience has been fantastic. Communication has been excellent, and every member of the staff has been incredibly kind, welcoming, and helpful. I highly recommend J Custom Jewelers and will absolutely continue going to them for future repairs, custom work, and additional pieces. It's wonderful to find a jeweler you can truly trust with something so meaningful.

Resized a ring the same day and did a great job. I also had them clean some of my jewelry. Highly…read morerecommend!!

5/5 - Always a Great Experience at Brockhaus in Norman…read more Every time I've visited Brockhaus, the owner and the sales team have been extremely courteous, kind, and genuinely informative. The customer service is consistently top-notch. I picked up a Tudor FXD from them brand new, and the entire process was smooth and enjoyable. I also sold them a vintage Rolex, and they were very fair with their offer. I combined that with some of my own money to purchase the Tudor, and I couldn't be happier with how everything worked out. The store itself is clean and welcoming. On hot days they even offer cold water, which is a small touch but says a lot about how they treat their customers. Their selection of pre-owned watches is excellent--plenty of great pieces to look through. I haven't spent much time on the jewelry side, but the watch selection alone is worth the visit. Overall, Brockhaus is a solid place to buy or sell watches, and I've always left feeling well taken care of. Highly recommended.

Everyone is amazing at Brockhaus! I love the Oris that I bought from David. It's also been a…read morepleasure to work with Ben. Thank you for the recent adjustments to my Rolex bracelet. It fits perfect now!

Family owned and operated that the family is actually there. Still cant buy a new rolex though.read more

While my husband and I were in Oklahoma City dropping off my fair entries for this year's creative…read morearts, we made a stop by to see the newest BC Clark location at Classen Curve. I stopped in to see if they might have Pacific cloth bags for storing silver. With the staff members help in lifestyle upstairs, we found out they did not have any in stock while was there. The sales associate offered up a suggestion of another store in the area, but seeing I was a bit apprehensive, she offered to call another location. When she called the NorthPark Mall location, we found out they had a variety, Amen, I was on the way over on my way out of town. The sales associate was so sweet to offer me a bottle of water for the road, as it was a warm day, she went above and beyond in my book in sending me with a list of silver bags, so I could have a heads up. Thank you for the great service and attention to detail you showed me during my visit. The new facility looks beautiful, great job. So, if you are in the Oklahoma City area, and have not been by, make a point to go see them, especially if you are getting married, graduating, getting a promotion, they definitely have something for everyone's taste.

Great customer service, fair pricing, and quality work. They kept me updated throughout the repair,…read moreand everything turned out exactly as promised. Highly recommend.

I went to get a ring resized from 9.5 to 7.5. Before they charged me, I asked if I could have the…read moreextra pieces back as it is an heirloom. The lady behind the desk waved me off and said "that is included" when I came back to get the ring, they didn't try to match up the details at all, and refused to give me back the pieces stating "included means that the jewelry shop keeps the pieces" and they were "too small" anyway. To resize a ring from 9.5-7.5, there's almost 1/2 a centimeter taken off. There's plenty to give back. The manager just lied about it instead to keep the metal, which I did not get a credit for. If the sales lady was upfront about taking the extra metal and keeping it, I wouldn't be upset, but due to the fact that she waved me off and made me think my ask was reasonable, then gaslit me after, I lost a part of an important heirloom to my family.

Everyone at Naifeh took such good care of me, I would honestly recommend them to everyone. I came…read morein with an heirloom piece that another jeweler messed up, and they were able to fix it beautifully, and were wonderful the whole way through the process. I worked with both Heathers, and they honestly deserve all the good things in their life. I felt truly taken care of and they restored an important piece of jewelry to my family. Would give more stars if I could.

If I could rate less than one star, I absolutely would…read more I recently went to Neifeh to have a stone set into a small pendant. The stone had already been sold to Sotheby's for $15,000, and they had already examined it and sent me a contract. All I needed to do was have the stone set into the pendant, and the deal would be completed. Unfortunately, I made the mistake of taking it to Neifeh to have the work done. My experience was good initially, but that changed when I went to pick up the pendant. When I received it, I immediately noticed what appeared to be a small scratch near one of the prongs. I pointed it out to a staff member, who acted very strangely and took it back to the jeweler to see if he could correct it. When she returned, I told her the mark was still there. She went back to the jeweler again, and when she came back, she said, "Oh yeah, he never even noticed that. That looks like a surface-reaching inclusion to me." What makes that particularly frustrating is that I never told her that I had previously worked in the jewelry industry as a jeweler for six years. I find it extremely difficult to believe that a jeweler could work on a stone and not notice a mark like this, especially when it was apparently significant enough to be immediately visible to me. I tried explaining that this was not an inclusion and showed her the AGL certification for the stone. She continued to insist that, in her opinion, it looked like a "surface-reaching inclusion." For the record, that terminology itself raised another concern for me. Perhaps she meant a blemish, but regardless, that was not what was present on this stone. At that point, I left the pendant with them and gave them the opportunity to investigate the issue. Ultimately, nothing was done, and I was simply told to come pick it up. There was no meaningful attempt to resolve the problem or take responsibility for what had happened. I then contacted AGL directly. They informed me that when the stone was examined, there were no scratches, marks, blemishes, chips, fractures, or other damage on the surface of the stone. I also took the stone to four other jewelry stores, including BC Clark and Bartolo's, and simply asked them to look at it and give me their opinion. Without knowing what had happened, they all came to essentially the same conclusion immediately: it looked like the stone had been scratched. At this point, I honestly don't know whether Neifeh was being dishonest or simply incompetent, but either way, this experience has completely destroyed my confidence in their ability to handle valuable jewelry. The consequences have now become very real. Sotheby's has informed me that I will have to pay to have the damaged area polished, and because the stone will lose some weight in the process, they will then offer me a reduced purchase price. I will also have to pay to have the stone reset afterward. So, thanks, Neifeh. I now have to spend additional money to end up receiving less money for a stone that was apparently in acceptable condition before it was brought to your store. I will say that the staff was friendly throughout the process. However, being friendly doesn't make up for what happened when there was a problem. When something goes wrong with a customer's valuable jewelry, I expect a reputable jeweler to investigate the issue, take responsibility when appropriate, and work toward a solution--not simply dismiss the customer's concerns and send them on their way. Based on my experience, I would strongly recommend staying away from Neifeh for jewelry repair or setting work, particularly if you are dealing with a valuable or irreplaceable stone. If you simply want to purchase overpriced jewelry, that's your decision, but after this experience, I would absolutely not trust them with my own.

Dropped in yesterday looking for earrings for my Granddaughter…read more Taylor Cook, Immediately greeted me. What a great experience I had with him. Didn't take long for him to show me a pair of diamond studded earrings that were beautiful and affordable, bought them on the spot. If every salesman is like Taylor at Huntington, this is the place to buy your jewelry.

Great People, really nice selection of diamonds and watches. Beautiful store in a great easy to…read moreaccess location.

Over 25 years has passed since I purchased my Date Adjust new from BC Clark. I took it to them for…read morecomplete service a few weeks ago. When Kelly Mullican (Rolex Certified Watchmaker) returned it to me, it looked as it did when I purchased it 25 years earlier. Kelly explained to me all she had done and I left there wishing I had another Rolex to let her do her magic on. Thank you BC Clark and Kelly!

Great selection and service before and after the sale. Highly recommend all three BC Clark…read morelocations.

Had a very good experience here. Took Mom-in-law's watch in for new battery. Turned out the…read moremovement had gone bad. Left watch for cost estimate to replace the movement. Got free estimate in a couple of days. The shop owner could not have been nicer or more accommodating. Will definitely shop there again.

Great guy and super fast. Just needed a watch battery changed out. $5 to $7, and 5 mins of your…read moretime. Voila! Really friendly, small store. Said he had been in the same location for 25 years.