We went to Jewels by Simpson to order a men's wedding band that we saw online. When the ring came, the color contrast was nowhere near as pictured. We thought about keeping it anyway (confrontation is so uncomfortable!), but decided to bring it up to Travis, the store owner. I wasn't sure how he would react, but he actually agreed with us, and proceeded to call the manufacturer about the issue. Long story short, the manufacturer said they couldn't increase the contrast and we were able to exchange for a different ring, except this time, we based our decision on the live samples available in-store so that there would be no question as to what it'd look like. We really appreciate that Travis was willing to work with us. He is honest, knowledgeable, and personable, and it made for a very satisfying shopping experience! read more