After researching Extended Care Facilities, my wife and I decided that I would stay at Echo Manor,…read morefollowing Total Knee Replacement surgery. I was already treating for injuries to my shoulder and lower back, so use of a walker during my early rehabilitative stage was going to be difficult, hence time to heal with professional assistance. My entire stay was just shy of four weeks. Echo Manor provides expert care with the combination of state-of-the-art equipment, experienced nurses, assistants and physical therapists. Upon my arrival, they immediately worked with online pharmacists to get approval for pain medication, since the prescriptions had not yet been sent from the hospital. They also put in an order for a larger bed to accommodate my size. The bed was shipped in and put in place within a few days. They also measured me and ordered a larger wheelchair to make my movement easier and more comfortable. When I needed to report back to my Orthopedic Specialist in Lancaster, they arranged for pickup, transportation and my return. They sent someone with me, with my consent, for observation. The staff did a great job of helping me with showering, application of lotion to the new knee and donning diabetic hosiery (I call it such instead of "compression socks" because unlike socks they fit like panty hose, running all the way up to my lower thigh) for better blood flow. Meals were timely and consistent. They even changed my permanent order to "double portions" status, per my request. Personally, I felt that the meal sizes were smaller than necessary and the staff had no problem honoring my request. It wasn't a hotel, so I didn't expect to eat hearty, but I do. At least more than what was initially provided. Everyone there was personable and good for information and general conversation, treating my guests with the same care and kindness as they did me. When it was time for physical therapy, their team met me early mornings to get me in and out with phenomenal treatment; understanding enough to make adjustments with time, if need be. Their methods were dedicated and encouraging, getting me back at optimum levels in no time. They also coordinated a home health assessment to observed me in my own home living conditions to determine if it was suitable for my continuing therapy. Part of my assessment included me demonstrating proficiency with moving up and down my stairs, entering my bathtub and getting into my bed. Through their efforts, I was discharged earlier than anticipated and transitioned back to normal living in no time. What I hadn't expected, but truly appreciated, was the visits by my "Guardian Angel" (a specialist, assigned to me personally) and the Director Of Nursing, who checked on me frequently. This was one of the many things that reminded me that I made the right decision choosing this facility. The one question I would ask before referring this place would be similar to what I ask managers in my job as a Safety Director: "Would you allow your daughter to work under these conditions?" But in this case, I'd ask, "Would I allow my mother to come here for extended care and treatment?" Of course the answer is a definite "YES". I made a separate visit a few days after discharge just to say hello and give a few additional hugs to staff members that I didn't get the opportunity to say goodbye to on my final day. I wish I could name all of the stellar performers, but I would make the mistake of excluding someone, so I'll just say that the entire crew deserves a resounding 'Bless You' for all that they did for me. Particularly making me feel protected when I joined the senior citizens in bingo and won. I swear I thought they were going to jump me...

Find someplace else for your loved one. Father was moved here from MCE, and I almost (should've)…read moretaken him home before we even got settled. We didn't last 24 hours there, he checked himself out, much to their chagrin. There is NOTHING state-of-the-art here. Dirty, old water spots in ceiling of first room we were put in, overall super smelly, and understaffed which I can only assume based on lack of oversight of my father. I had to physically go to get his daily meds served to him, which were not administered until 11:30 am, and were not even correct. Staff was quick to bash MCE for bed sores that he arrived with, but did nothing to help.

This is a nice facility. My mom had knee replacement surgery at 80 yrs old, her first major…read moresurgery, and the staff is really solid.

If i could leave no stars i would. My mother was here for a month for rehab, they PROMISED me…read morethey would have my mother walking, they never did, she was to have surgery and have nothing to eat after midnight and they fed her at 8am that morning when her surgery was for 11:30am, and when the hospital aked what she ate they said they couldn't remember. This place is so negligent in how they cared for my mother. Her sugar n bp continued to drop after i asked them to please stop the bp meds n feed her a snack later in the night so her sugar wouldnt drop. They didn't and it was low almost every morning. After waiting n hoping they would help my mother they gave up on her and said she should go home on hospice. So here she is at home on hospice and I'm hoping I can get her back to the way she was before she went into this horrible place. I asked them repeatedly to give her an over the cover eye drop called Artificial tears because my mother only has one eye n they refused to do it so her eye wouldn't open. I'm inally getting it back to normal but it will take months. If u think oh no this won't happen to my loved one THINK AGAIN. I said the same thing. I asked for her pain meds over and over again only to be told she's not on pain meds and i said YES SHE IS CHECK THE SYSTEM. After they saw she was on them they still wouldn't send her home with her pain meds. I did manage to get them to call her some in... ONLY 6 pills when she should have came home with 2 weeks worth, by law those are HER pills. Please I beg you to look elsewhere to put ur loved one unless you don't care for them. Don't go here just because it's close like I did. I pray my mother will heal after what they put her through. Please pray for my mother, thank you

Mother-in-law admitted here after a brief hospital stay for a pelvic fracture. Insurance covered…read morefirst two weeks during which time she received both occupational and physical therapy. We did notice that she was in bed during most if the day but thought that was due to the injury. We were in the process of getting her admitted a an assisted living facility and needed to have her stay until we could arrange the move. She went onto self patient status. All therapies were promptly halted. We were not given any option other than us continuing working with her. In fact the staff simply began to ignore her. She was never up and dressed and often left in dirty wet soiled diaper. So much so that she developed a urinary tract infection. We actually had to take her to the ER to get any treatment As the nursing staff told us it would be a minimum of 4 days before they could prescribe an antibiotic. I challenged an aide regarding the total lack of care and was told "what can I do, I have 26 patients and no other help. We had to change her bedding and her diaper many times ourselves due to the severe understaffing and complete lack of concern from staff that were working. In short, put your loved one here but exercise extreme oversight and for heavens sake do not overstay your insurance coverage. By the way the extra two weeks cost us $6,135.

Where do I start? Father in law was a long-term resident there for several years. He was given cold…read moreshowers the last four months as did everybody else, probably still going on because a few aides care enough to check the temperature of the water. He then refused showers. Back at the end of September he had a couple accidents in his electric wheelchair (banged his leg on the bed and ran into a table). This resulted in the independence of his controls to be taken away. We were OK with that because we never wanted him to be treated differently. Another resident ran into other residents, so she also lost her independence with her controls. The physical therapy manager promised for four months he would be working with my father-in-law to get his independence back with his controls. I even got a prescription from his doctor for physical therapy for them to work with him three times. He really had no intentions of working with my father-in-law. He is just a yes, man!! Flirts with the girls rather than spend time working!! Father-in-law stop getting out of bed and his appetite declined badly. Only time he would eat good is when we brought him in food a couple times a week. To save him from being depressed, we moved him and to get him better care because it was not changing. It was just getting worse!! In less than 3 weeks he gained his independence back with his controls (1st week in the new amazing facility), He is getting physical therapy 2 to 4 times a week. He is also getting use of his crippling hand now (which should've happened a year ago). He doesn't stay in bed now and he gets his normal showers and shaves, which makes him much happier!! They never helped brushing his teeth neither! We would go in two days in a row and he would still be in same clothes. Hygiene really lacks there!! I feel great getting him out of there. I know many other residents have left Canal also. Some of the staff has too!! Can't blame them. This place needs to regroup. You cannot operate with very little staff in a nursing home to take care of the elderly.

I got hurt while I was in OH for work. (I'm from out of state). It was so tricky finding an…read moreorthopedic place that would accept me without a referral and OrthoNeuro was ready to help right away. The entire team was SO HELPFUL from the front desk to the exam to the X-ray. Everyone was friendly, compassionate, and immediately got me the brace I needed for more comfort. While I am now back in NY now seeing my doc at home, they called to follow up to be sure I was getting proper care after seeing the MRI report. You can tell that they truly care about what they do and made me feel so comfortable being alone and away from home... thank you all !!!!

I first left a google review and was left with a generic response, they leave a general number to…read moretry and resolve the problem but I never get through. This company in 2018 took advantage of me. I was diagnosed with CRPS after a surgery performed in a different one of their offices but they were to do my physical therapy. They are the ones who contacted the insurance company and they are the ones who set up my appointments based on their conversation with insurance. They then start charging me saying I ran out of insurance, that is not my problem if they are the ones who did the scheduling with the insurance company. In addition they made my CRPS worse because they do not know how to treat and care for it. They made me do weight bearing and they applied heat and ice during a flare. Just ridiculous they did a lot of damage. And now I have bills from them in collections because they abused the system.

They had my mom listed in poor condition for 3 days when we got her to the hospital she was already…read moreseptic and had to have two blood transfusions. Needless to say my mother died five days later if you care about your family member don't put them in this place!

This place almost starved my mother to death and she had a…read morefeeding tube. We dealt with multiple occasions of respiratory distress due to incompetent care. When we finally got her to the hospital she was also dehydrated, malnourished, and had multiple bruises in various stages of healing . If they weren't giving her tube feeding then they weren't giving her medication either which is what probably lead to increased stoke activity Please consider home health care.I wish I had. BTW I had to leave a star or I couldn't comment.

Another example of a short staffed ill equipped senior care facility where no one seems to know…read morewhat their job is. The social worker is incompetent and apparently doesn't know her job at all. Where patients are left in their beds most of the day and hardly ever get the attention they need including therapy and bathing. Avoid this place if at all possible. If there were 0 stars, this is what this place would get. Update: apparently they decided it was ok to just transport my brother back to his apartment without coordinating with ANY home health agencies. They will be reported.

Today is my grandpa first day here! Trust me when I say we plays no games about him! When we got…read morethere the facility was clean and everyone was nice! His room is nice!

This place sucks to work for Tammy and Andrew suck they play favorites.They keep workers who…read moresexually harass other femal workers Logan starling sucks he does nothing but sit in his office all day and harass the staff

Our family would like to formally express our deepest gratitude to Life Enriching Communities at…read moreWesley Ridge, especially the Nursing & Rehabilitation Center at The Robert A. Barnes Center and the Wesley Ridge Hospice team, for the exceptional care provided to our father over the past two and a half years. Placing a loved one into a rehabilitation or nursing facility is never an easy decision. Watching that same loved one gradually decline--and eventually having to make the decision to transition to hospice care--is one of the most difficult journeys a family can walk. Throughout every stage of that journey, Wesley Ridge and The Barnes Center made an incredibly heavy burden easier to carry. I was present in the facility often, which allowed me to witness the care firsthand. I didn't just observe how the staff cared for my father while I was there--I also saw how they treated other residents throughout the building. The compassion, patience, and respect shown were consistent and genuine, regardless of who was watching. As my father's medical needs increased and his dementia progressed, the staff continuously adapted to meet him where he was--physically, emotionally, and personally. Medical testing, daily care, and moments of confusion were handled with professionalism, dignity, and grace. He was never treated as a task, but always as a person. When the time came to transition to hospice care, that change was handled seamlessly. The hospice team worked closely with the facility staff to provide meaningful end-of-life care, addressing not only his physical comfort, but also his emotional, social, and spiritual needs. The level of peace and comfort provided exceeded anything our family could have hoped for. We would also like to recognize the exceptional activities staff, who went above and beyond to bring joy, engagement, and purpose to my father's days. From volleyball, cards, trivia, pool, and cornhole to church services and faith-based activities, they made a genuine effort to keep him active, social, and smiling. Those moments of laughter and connection meant more than words can express and greatly enhanced his quality of life. I would also like to acknowledge the many staff members who are often behind the scenes but are absolutely essential--the dietary staff and cooks who took care in preparing his meals, and the housekeeping and laundry staff who ensured his clothing and personal items were always clean and cared for. Their attention mattered greatly and contributed to his dignity and comfort. What stood out most was the humanity shown every day--kindness, patience, reassurance, laughter, and genuine connection. We are sincerely grateful to all involved--nursing staff, aides, rehabilitation professionals, hospice caregivers, activities staff, dietary services, housekeeping, and support staff. Wesley Ridge and The Robert A. Barnes Center exemplify what compassionate long-term, rehabilitative, and end-of-life care should be.