Update:
A 3rd party…read morecontractor arrived at our home on Sunday, November 2nd. As suspected, the remote was not retaining memory, which was preventing the awning from closing and opening properly. The contractor reset the remote again (4th visit), so the awning would finally close. He also helped me wrap up the awning in the cover and secure it for winter at no additional charge. I hope he is paid for his travel and time.
My concern: In the spring, when we uncover the awning, will the remote and awning motor retain memory, or will we have the problem again? This has occurred multiple times.
Final thoughts, it would be wise for the retailer to contact "Somfy", the company that makes the remote, to diagnose the issue before selling more Oasis free-standing awnings. After reading multiple reviews, I am positive that this is not an isolated problem.
Thank you, MooreShade4Less, for helping to solve the current issue. I hope we can enjoy our awning in the spring and next summer, and not have to deal with another remote/motor memory problem.
Earlier review-
DO NOT PURCHASE A SUNSETTER OASIS FREE STANDING AWNING! GO ELSEWHERE UNLESS YOU WANT A CONSTANT HEADACHE! (I did not approve of one star, but had to choose one star to post)
We purchased this product from MoreShade4Less on June 20, 2024, and we had issues with the awning, THE FIRST WEEK IT WAS DELIVERED!
The installer arrived at our home the second time within a week to replace the remote control. This was a NEW AWNING!
The awning was used during the three summer months and then wrapped in a newly purchased cover and stored for winter until June 2025.
In June of 2025, the awning was just one year old when we had issues again! We paid $4,272 for this mess! MoreShade4Less was contacted via phone. We left a VM. There was no response.
Many weeks later, we received a call from the installer. He came to work on our awning out of the goodness of his heart. He was not paid by the company. After a couple of hours, he was finally able to close the awning, and within 24 hours, we had the same issue. The awning would NOT CLOSE!!! I wish I could post the images here!!!
It's now late October, and the expensive winter wrap we purchased will not fit over the malfunctioning awning as it did last year. The wind is blowing off the tarps we have tried to secure over this mess!
Note: SunSetter will send you a new motor once you spend hours on the phone explaining the problem to someone who doesn't speak English, but it will be up to YOU TO REPLACE THE MOTOR!!!
We are seniors, and my husband is a heart patient. If you can't replace the motor, you have to pay the company to do it, even though the motor is under warranty!!!
STEER CLEAR, DON'T WASTE YOUR TIME OR YOUR MONEY ON THIS PIECE OF JUNK!
FRUSTRATED, ANGRY, & FEELING RIPPED OFF!More