AVOID THEM! They…read moreinstalled flooring in my home just prior to me selling it last Jul-Aug (2021). I applied for and assumed I was approved for Synchrony financing. Once the home sold I used that equity to retire many different bills, one of which I assumed was the Carpets of America $3,100 bill for their work... Fast forward to May 13th, 2022. Out of nowhere I receive an email from them with an attached invoice for the $3,100 job. This is the first time they have emailed or contacted me at all in almost 10 months! I questioned the bill and told them it must be an old invoice since I assumed it had already been paid. Their next email was aggressive, informing me that unless I paid within 7 days, I would be sent to collections. They told me I was denied credit from Synchrony and the bill was still valid. Surprised, I asked them to provide proof of denial (something they should certainly have on file). I also asked them why it took them 10 months to contact me. They've had my valid email this entire time, along with my phone number (unchanged for over 10 years now)! They told me they could never get ahold of me (I show ZERO emails from them since June of 2021). They never provided proof of the denial of credit that I requested from Synchrony, and they again threatened me with an expensive Claims collection unless I sent them payment immediately... I told them I ordered copies of my Credit card statements and that I'd have them in 10 days. If I saw no payment of that debt in my records, I'd happily pay the bill. Carpets of America has treated me like an accused criminal instead of a customer. They have shown great disrespect and are a very unprofessionally run store. They have made up lies and thrown them at me (telling me I never answered my phone and they couldn't reach me...I guess voice-mail was too big of a concept for them to grasp). Their emails have been threatening and insulting (copies available upon request). There are too many better alternatives for flooring in Cache Valley. If you decide to deal with them, be careful, and request hard copies of EVERYTHING...

Mohawk carpets is currently having a 50% off sale for their SmartStrand Silk carpet and some LVP…read moreproducts through the end of May. On their website, they said the only flooring seller in the valley who participates in their sales is Carpets of America. So I went there. Normally, I would never tell a retailer that I had a coupon or knew of a sale BEFORE they gave me a quote, but because the salesgirl kept trying to steer me to other products, I had to mention to her that I only wanted to see Mohawk products because they were having a 50% off sale. I asked them how much their Mohawk Dura Ceramic was, since it was one of the products on sale (already knowing the average regular price since I had already shopped it at several other places), and the girl told me she had to call the boss to ask him. The girl came back and gave me a price. It was almost DOUBLE what the REGULAR price was at the other carpet retailers I had shopped the product from! So, the owner/manager almost doubled the price so that when I got the 50% off, I would actually just be paying full price. The price he told me was $7 per square something. The non-sale prices I had seen elsewhere for the same product were from $3.50 to $4.00. I wrote Mohawk twice to tell them that I was angry that they were having a 50% off sale, but that I couldn't partake of it because the retailer wasn't being honest about the price. They didn't respond to either email, meaning they don't care.

I've been using Hart Floor Company now for about 10 years. I have carpeted my own home, rentals,…read morehad my kids use Hart Floor for their homes and rentals and they've always been super responsive, very kind and I love doing business with them. They also installed some LVP for me and did a great job there too. I highly and proudly recommend them.

Treated us very well compared to the last company that shall not be named (GCO...). Beautiful…read moreinstall. Didn't talk us up to the most expensive item. Listened and respected what we were after. Great results! Am using again right now for another install.

Installed $8000 worth of carpet for my elderly parents. Has many flaws and seams showing. They…read morewon't replace it and so far the guy that is supposed to come fix it is a no show. It's been almost 6 months . We pointed out the seam as they were installing it and they said that was "normal " we said no so they called Dave to come look at it and he told them to continue with the installation and that the seams would flatten out . Now they won't answer calls but they are threatening collections . Calling get Gethart I guess ! I would not buy carpet from these guys for my dog house !

They put carpet down @ end of June 2017 had a flaw all the way across the room. They said they…read morewould replace it, well 8 months later and so many calls that went unanswered and the rudeness when they did speak to us was terrible. They wouldn't even answer the phone and they never called back. Finally talked to our lawyer and then called their headquarters and told them we had talked to a lawyer and that we were going to get Gephart from the news involved. They call right back and said they had been trying to get ahold of us which was a lie. Said they had the carpet in the warehouse, which they had told us earlier that they had to get ahold of headquarters to see if they were even going to replace it. We had ordered and paid for the top of the line in the carpet we wanted but this replacement is not the top much less dense and plush and they did a poor job of the finish work, raw edges etc. I would never use them again.

Avoid Abby Carpet of Logan at All Costs…read more First, they failed to measure the appropriate square footage. As a realtor, I know this is simple math. Because of their mistake, we had to wait an additional week or two for them to come back and finish reinstalling the flooring. Second, when we called to pay our invoice, the customer service was shockingly unprofessional and rude. Third, their invoice was incorrect. They argued with us on the phone, insisting we pay more than what we were originally quoted. Clearly, integrity is not a priority for them. Just go straight to the installers--they were phenomenal. But Abby Carpet of Logan? Their service is terrible. Do yourself a favor and stay away.

Had a great experience with them. Small job, needed the stair redone. Price was much better than…read moreexpected and they installer did a phenomenal job and quickly to. Very grateful to these guys for all they did today, and oils highly recommend.