We purchased two recliners from Harvey Norman Bundall for approximately $4000 after waiting a…read moresignificant amount of time for them to be manufactured and delivered. Unfortunately the experience since then has been extremely disappointing. Due to repairs being carried out in our home following Cyclone Alfred, the lounges remained stored in their original manufacturer boxes while work inside the house was being completed. When we finally unpacked them, both chairs immediately displayed the same faults. From the first use there was a loud mechanical clunking noise and the footrest mechanism intermittently fails to elevate properly during normal use. These issues occur on both recliners. A technician attended and acknowledged that the spring mechanism required adjustment. Despite both chairs showing the same faults, the store has taken the position that this is only a minor issue and that a simple adjustment is the only remedy they are willing to offer. In addition, the recliners are extremely uncomfortable to sit in for any extended period of time. They are honestly the most uncomfortable chairs we have ever sat in and we are in our fifties and have owned many different lounge suites over the years. After approximately thirty minutes of normal sitting the discomfort becomes significant enough that the chairs cannot reasonably be used for extended seating. A recliner that cannot be comfortably used for normal sitting or reclining is not performing its basic function and raises serious concerns about whether the product is fit for its intended purpose, particularly for a purchase of this value. During discussions with the store, the franchise owner stated that the footrest behaviour was common and that in his thirty years of selling lounges it is normal for the footrest not to engage properly without adjusting your weight. We found this surprising as we have owned lounges for decades and have never experienced this issue with any recliner we have previously used. The most disappointing part of this situation has been the way it has been handled by store management. Communication has felt dismissive and inflexible, with little willingness to genuinely engage with the concerns raised or work toward a fair outcome. As customers living with disabilities, functional seating is not simply a comfort It directly affects everyday usability in our home and that context did not appear to be taken seriously or even considered during discussions with the store. After waiting so long for the lounges to be produced and paying around $4000 we expected far better quality and after sales support from a major national retailer. Instead the experience has left us feeling that the faults are being minimised rather than properly addressed. Because the store has refused to resolve the issue fairly or provide a refund we will now be pursuing the matter through the Queensland Civil and Administrative Tribunal. This is not a step we wanted to take but we have been left with no reasonable alternative other than to formally dispute the matter and deal with the time, stress and legal process that comes with that. We hope Harvey Norman head office reviews how this situation has been handled, as the current response from the Bundall franchise has been extremely disappointing for customers who simply expected functional furniture and reasonable after sales support

I recently bought a ACER laptop from the Bundall branch. My purchase was with Jarred and the tech…read moresupport was Henry. Both these guys are amazing... the service was great, they explained everything clearly and made sure I understood (I'm an oldy in my 70's) ten out of ten to both of them, they are a credit to Harvey Norman. Christine Corney Labrador 0405116616

I have spent many thousands of dollars at this store since moving to Tweed 20 years ago…read more I had to return a Samsung Zip 3 mobile phone which needed a repair I waited for half an hour only to be told that I would have to wait for at least another half an hour and I should come back tomorrow.I said that I was not well and would wait. I was finally served by a very friendly and helpful young man who had never dealt with returns before. He managed to arrange for the return of my phone. After waiting so long for service I really appreciate his help. This happened on a Sunday but even so more staff should be available .

sold product that doesn't work as described. wouldn't exchange for a product that's superior. we…read morewould have paid extra. aftercare gets a zero, salesman gets a zero. There are better stores around to compete against and i think they've forgotten this. You've just lost me to your competition. bye bye

Preparing to head home, I realized I needed another suitcase.... Thus another AirTag…read more The service was quick and exceptional, as always! The price was considerably more than I pay at home but with the exchange rate it was ok.

Called in to swap phones to new 17pro max. All staff were friendly and very helpful. Javier started…read morethe process, followed up with some others. Watched the demonstration video while the data transfer was happening. It took hours during which time several staff engaged in friendly banter, not least Eddie.

I recently visited this shop and Mel the owner took care of my needs. I was most impressed with the…read moreservice given and quality of merchandise I purchased. Have no hesitation in recommending their services to anyone who requires quality shopping Tom - Bundaberg

I want to give a review on one of your employees who I have had the pleasure of being served by him…read moretwice recently, I have never seen anyone as conscientious in his job, there is nothing he will not do for the customer, he actually does the job of two people, it is very rarely these days to have someone willing to assist us. His name is Jeremy, he works in the service department at Kmart Tweed City. My husband and I were so impressed we just stood back and watched him we are amazed at his attitude towards his job he would be the most enthusiastic person we have seen in a long time. I believe credit should be given where credit is due and that's why I have taken the time to lodge my review. Hoping this is read by someone who is also as keen as Jeremy is to serve the public. Chris Rogers 120%

I urgently needed a monitor for my laptop and was sold a Lenovo monitor by Officeworks that only…read morehad the ability for a VGA cable, I was lucky that a sales assistant at JB HiFi directed me to Dirkwood Computers 1km away and after a frustrating walk I was greeted with a professional computer technician, who not only knew what he was talking about but gave me a great deal on a monitor that had a HDMI point, a real lifesaver and we must remember that service and product knowledge always is better than relying on saving a few bucks. I highly recommend this place for all your computer needs.

cannot recommend this shop, as I purchased a faulty item and the owner refused to give a refund. I…read morehad contacted them straight away. bad service I reckon, so I won't be back.

This is a beautifully-merchandised high end decor and clothing store that stocks a lust-worthy…read morehoard of blue and white china, including ginger jar lamps, bowls, platters and hand-painted teapots and cups, a stunning range of South Pacific imports, including huge cowrie shell adorned mirrors and ornaments and bone inlay boxes. They have a particularly amazing selections of cushions, if that's your thing (it's certainly mine), including absolutely beautiful Bonnie and Neil hand-screened cocktatoo and pineapple cushions, bright neons and jungle leaf. They do also sell a few beautiful bits of furniture, including the occasional pretzel chair or other to-die-for piece. The clothing is sort of Bohemian chic--think lots of floaty white caftans spruced up with a tassel or splash of neon. It's by far the best place to browse at the Brickworks and the service is excellent.