I cannot say enough great things about Off the Wall Prints! They truly went above and beyond for me and my business when the U.S. Postal Service failed me.
I mailed several T-shirts to my clients in Palm Bay on a Monday for a cruise they were leaving for that Sunday. For four days, there was absolutely no movement on the tracking number--it appeared that the package was stuck at the first sorting facility. By Friday, after giving USPS what I felt was more than enough time to deliver the shirts, I contacted Off the Wall Prints to see if they could help me by reprinting the shirts and I would hand-deliver them to my customers.
From the moment I explained the situation, they were sympathetic, understanding, and genuinely concerned about helping me find a solution. Even though they already had other orders to complete, they worked with me and did everything they could to get my shirts reprinted that same day so that I could get them to my clients before they left for their cruise.
As a business owner, I can't tell you how much that meant to me. They understood that this wasn't simply about printing some shirts--it was about my commitment to my customers and my reputation as a business owner. They stepped up when I needed them most, and I am incredibly grateful for the extra mile they went to help me deliver on my promise to my clients.
If you're looking for a printing company that provides quality work, value for your money AND exceptional customer service, I highly recommend Off the Wall Prints. It's one thing to have a company print your order, but it's another to know that when something unexpected happens, they will have your back and do everything they reasonably can to help you find a solution.
Thank you, Off the Wall Prints, for helping save the day! You have definitely earned my continued business and my recommendation!
5 stars without hesitation! read more