I am a foster parent to a dog with antisocial behavior. I figured a company whose first impression is, we know celebrities, may want to transition to we love animals. I reached out in hopes to get guidance on breaking an old dog of her bullying. I did not ask for a handout but maybe a package for a rescue. If it was a good deal and they helped the dog I was going to mention to the rescue what I had done and that they should reach out to them for future behavior issues so we can place more foster dogs in forever homes.
My first email was packages they offer and links of dogs they trained. Now, I am uncertain on their normal clientele but it was extremely impersonal for trying to gain trust that they will assist a member of my family with care. I received another email with a short personal message and then another long list of costs and links to videos. At that point, I emailed them expressing disappoint and my thought that they cared about rescues as their website eluded to. Instead, I received an email assuming I wanted them to work for free and that they have bills to pay and how rescues have burned them. That assumption was quite rude as I did mention a package to assist with the behavior never assuming it would be free. They also focused on my puppy I adopted from the rescue instead of the dog that needs assistance. At this point it is obvious their care and concern for animals is the least important value, the money is definitely the most important.
Many people are interested in fads and what celebrities use but for normal people in society we are interested in the care, the ability to trust, and the heart of a company when it comes to a member of their family. In this instance, I wanted to see if they were able to care for dogs who have been abandoned, the willingness to assist normal people who give a home to those dogs, instead I found no heart for the animals. Heart is important to me because well I want a company that would love my family member as much as I do. They came off cold instead, it's a shame. read more