I would urge anyone thinking about going to Aesthetic Surgical Images to turn and RUN the other…read moreway! This place is a disaster. First, they make you wait an hour or more for each and every appointment (consultation, pre-op, etc.). I'm not sure what the hold-up is, because you only get to see Dr. Edney for about 2 minutes, anyway. The staff is ridiculously incompetent. They and Dr. Edney kept "forgetting" that I had decided to go with just a breast lift and not an augmentation, and so I had to continuously remind them. Ummm, isn't that something they should have written down? They won't tell you what time your surgery is until the day before, which makes absolutely no sense; they have their own surgical facility, so how do they not know when they're going to do the surgery? I have a history of anemia, so I asked the nurse probably 3 times what the results of my anemia test were so that I could know if I needed to start taking iron (which, apparently was the whole purpose of them giving me the finger prick). Yeah, they never bothered to tell me. I had to get them to fill out FMLA paperwork so that I could get the recovery time off work, and despite me calling several times and emailing several times, they didn't turn it in until the day after it was due (mind you, they had 3 weeks to fill out a two-page document, but apparently the nurse quit and so no one else was going to bother to do it). Luckily my work, who had been on me to get it turned in, extended the deadline.
Then, at my pre-op appointment, they forgot to give me my pre-op instructions! (I believe that the nurse accidentally gathered the paperwork up with the consent forms.) So, on my way out of the appointment I went to the front desk and waited there to ask someone for them, but of course no one was actually manning the desk. So a couple days later I called, but they had closed early. Ok. So I emailed the nurse (yes, the new nurse). No response. (The day of surgery I found out that she too had quit or been fired.) I emailed the main email address listed on their website. No response. I called the office, and this time someone answered! She said of course, she'd be happy to email me the instructions. So she emailed me the discharge instructions, not the pre-op instructions. Then, the next day (the day before surgery), I spoke with a nurse when she called to tell me what time my surgery was. I told her the whole saga of how I still hadn't received my pre-op instructions, and she said, "Oh, that is so weird!" Ok, so during this time I had googled what to do/not to do prior to mommy makeovers. The standard advice is eat healthy, no smoking/drinking, stop taking vitamins/advil, etc. Even though I had asked for my instructions SIX times, I thought I had done everything I was supposed to do. Come the morning of surgery, I got there and did my check-in. As part of the check-in, the nurse asked if I had had any energy drinks. The day before I had had a Starbucks Doubleshot Espresso Energy Drinks (I have triplet toddlers, don't judge me!). They got me into my hospital gown and blue hat and into the surgical bed, and then Dr. Edney came in and said he wouldn't do my surgery that day because my coffee drink had ginseng in it.
I paid $12,680 for them to perform my mommy makeover, and they gave me back every cent because they knew it was their fault. I would not trust these people to put a band-aid on a skinned knee. I wish I could give them 0 stars. OH. And I went to several other surgeons after the fiasco at ASI, and all of the doctors thought the coffee drink thing was ridiculous. As a matter of fact, I had my mommy makeover at a different place two weeks ago, and I had one of my beloved coffee drinks the day before.
